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IP Office
5610/4610 Phone User Guide
th
Issue 2d (15 September 2005)
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Table of Contents The Phone................................................................................................................................... 4 Overview..................................................................................................................................................... 4 Call Appearance Keys ................................................................................................................................ 6 Call Appearance Keys
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Table Of Contents Call Forwarding ........................................................................................................................................ 27 Diverting Calls .......................................................................................................................................... 27 Do Not Disturb .......................................................................................................................................... 28 Voicema
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The Phone Overview This guide covers the use of the Avaya 5610 and 4610 telephones on Avaya IP Office telephone system. These phones are physically similar, however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems. The diagram below shows the main telephone features. 5610/4610 Phone User Guide Page 4 IP Office Issue 2d (15th September 2005)
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The Phone Display, Call Appearance and Feature buttons: The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g. the name/phone number, etc. There are four pages in the display; giving up to 24 system features that can be allocated to the function keys. The information displayed varies according to the active feature. Message waiting lamp: Lit continuously when the user has voicemail messages waiting. Can also be set to flash when
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5610user Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change a call appearance key with: • A Bridged Appearance A bridged appearance key matches the status and operation of the Call Appearance Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and receive c
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The Phone Call Appearance Keys Icon Icons The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button. • Incoming Call: A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent key answers the call and puts any other current call on hold. • Connected: A symbol next to a call appearance key indicates
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Basic Call Handling Features Answer a Call When a call arrives at your phone, you will hear a ringing tone and a blinking bell icon ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone). • If you are active on a call already, place the active call on hold (see Hold), and then answer the incoming call by sel
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Basic Call Handling Features Clearing a Call To clear an established call either: 1. Replace the handset or 2. Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset wor
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5610user Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speaker phones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them. To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1. Press Speaker. The LED beside the button illuminates. 2. Make or answer the call
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Basic Call Handling Features Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). The phone stores up to three of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list. To redial the last number that you dialed 1. Press Redial followed by a call appearance key . Use and to cycle through the entries. When you have located the required numb
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5610user Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: With a call in progress, press Transfer When you hear dial tone, dial the number to which the call is to be transferred. Do one of the following: To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a pr
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Basic Call Handling Features Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: • The number of parties allowed in a conference is controlled by your telephone system. • Two Call Appearance keys are required for the conference feature. To add another party to a call: 1. With a call in progress press Conference. The existing call is put on hold. 2. Dial the number of the person you want to add to the call. 3. Wait for a
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Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials, accessed by selecting SpDial on the display. The speed dials are sorted alphabetically. Pressing the or key adjacent to a name, dials the speed dial number stored with that name. The symbol indicates that there are more pages. You can more between pages using the or keys. Pressing Add allows you to add a new speed dial. See Adding a New Speed Dial. You can also press Edit to disp
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Using Speed Dials Editing a Speed Dial 1. Press SpDial. 2. Press Edit. 3. Select the speed dial entry you want to edit. Press and to display different pages of speed dials. 4. When the required entry is displayed, press the adjacent or key. 5. Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New Speed Dial. 6. Press Save to return to the speed dial list. Deleting a Speed Dial 1. Press SpDial. 2. Press Delete. 3. Select the s
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5610user Adding a New Speed Dial 1. Press SpDial followed by Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. 2. The cursor, a | symbol, is initially in the empty name field. 3. Begin entering text using the telephone keypad. Each key is marked with the letters it provides. You may have to press the key more than once depending on the character you require. • For exampl
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Using Speed Dials • If you make a mistake, use to move the cursor to the right if the incorrect number and then use Backspace to delete it or simply use Backspace to delete the last number entered. As you enter Number characters you can use other controls: • Note: The controls on this screen are context sensitive, i.e. they only appear when applicable. For example Save only appears when both a name and number have been entered. • Moves the cursor right one character. • Moves th
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Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing Log. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in its category. The details shown are: • The name of the called or calling party if available. • The number of the called or calling party. • The time of the call. • The date of the call if prior to the current day. • The symbol ind
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Using the Call Log To Access the Call Logs 1. Press Log. 2. The call log always opens in the Missed calls log. • Missed: The log of missed calls, i.e. those that rang your extension but were not answered. This includes calls that were diverted to voicemail or another number after ringing your extension. 4. To select the log required type press either: InAns: The log of incoming calls that were answered. This includes both internal and external calls. Outgo: The log of calls
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5610user To Turn a Log Entry into a Speed Dial 1. Locate the log entry in which you are interested from Missed, InAns or Outgo. 2. Press the or key adjacent to the entry. 3. Press Add to SD. 4. The screens for editing and adding speed dials will appear, pre-filled with the information from the log entry. Edit the details if required (see Adding a New Speed Dial). 5. Press Save or Cancel. 6. You will be returned to the speed dials selection menu. To Delete an Individual Log Entry
