Manual de instrucciones de Mitel 5340 IP

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ACD AGENT QUICK REFERENCE GUIDE
Mitel
• Press the No softkey repeatedly until To answer a call (Auto Answer off):
AGENT LOG OUT? appears.
3300 IP Communications Platform • Press the flashing Line key
• Press Agent Logout. After a few
-Or-
seconds, LOGGED OUT appears on the
Mitel 5330 IP, 5340 IP Phones
Quickly press and release the Control
display.
Switch.
This card describes the basic features available to Agent phones with standard programming.
Your phone may be programmed in a different

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ACD AGENT QUICK REFERENCE GUIDE After Work Timer Make Busy Hold Transfer After ending a call, you will be allowed a This feature makes your phone unavailable You can place your current call on hold To transfer an active call to your supervisor certain amount of time to complete the for ACD calls without logging out. Use it (ACD or non-ACD), and return to it later. or another ACD agent: work generated by the call before another for coffee or lunch breaks or if you need To place a call on hol