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Cisco IP Phone Administration Guide
for Cisco CallManager 3.3
Cisco IP Phones 7902G, 7905G, and 7912G
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-6313-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS Preface xi Overview xi Audience xi Objectives xii Organization xii Related Documentation xiii Obtaining Documentation xiv World Wide Web xiv Documentation CD-ROM xiv Ordering Documentation xiv Documentation Feedback xiv Obtaining Technical Assistance xv Cisco Connection Online xv Technical Assistance Center xvi Obtaining Additional Publications and Information xvii Document Conventions xviii CHAPTER 1 An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone 7902G 1-2 Und
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Contents Configuring Telephony Features 1-10 Configuring Network Features Using the Cisco IP Phone 1-11 Providing Users with Feature Information 1-11 Understanding the Requirements for Installing and Configuring the Cisco IP Phone Models 7902G/7905G/7912G 1-12 CHAPTER 2 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understanding How the Cisco IP Phone Interacts with Cisco CallManager 2-2 Understanding How the
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Contents Adding Phones to the Cisco CallManager Database 2-12 Using Auto-Registration 2-12 Adding Phones Manually 2-14 Adding Phones Manually Using DHCP 2-14 Assigning Static IP Addresses 2-15 Using the Bulk Administration Tool 2-17 CHAPTER 3 Installing the Cisco IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco CallManager Configuration 3-2 Safety 3-3 Connecting the Cisco IP Phone to the Network 3-4 Mounting the Phone to the Wall 3-8 Verifying the Phone Startup Process 3-9 Conf
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Contents Configuring IP Settings 4-15 Assigning an IP Address 4-15 Assigning a Default Router 4-17 Assigning a Subnet Mask 4-19 Assigning a Domain Name 4-20 Assigning DNS Servers 4-22 Modifying VLAN Settings 4-24 Configuring VLAN Settings 4-25 Disabling VLAN 4-26 Configuring TFTP Options 4-28 Assigning a TFTP Sever 4-28 Enabling an Alternate TFTP Server 4-30 Assigning a Backup TFTP Server 4-31 Configuring CDP 4-32 CHAPTER 5 Configuring Users, Features, and Services 5-1 Configuring Telephony Fe
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Contents CHAPTER 6 Troubleshooting the Cisco IP Phone 6-1 Obtaining Status, Model, and Version Information 6-2 Viewing Status Messages 6-2 Displaying Network Statistics 6-3 Verifying Model and Serial Number 6-5 Verifying Firmware Version 6-6 Monitoring Cisco IP Phones Remotely 6-7 Resetting the Cisco IP Phone 6-8 Erasing the Local Configuration 6-8 Updating the Firmware Version 6-10 Checking the Light Indicators on a Cisco IP Phone 7902G 6-11 Resolving Startup Problems 6-12 Symptom: Cisco IP P
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Contents Eliminating DNS or Other Connectivity Errors 6-20 Resolving Known Issues 6-21 Where to Go for More Information 6-23 APPENDIX A Additional Configuration Methods, Parameters, and Procedures A-1 TFTP Configuring A-2 About Profile Files A-3 Creating or Updating a Profile File A-4 Profile File Conventions A-4 Editing a Profile File and Converting it to Binary Format A-5 Web Page Configuring A-6 Device Information A-8 Network Configuration A-8 Network Statistics A-10 Device Logs A-11 Config
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Contents APPENDIX B Technical Specifications B-1 Physical and Operating Environment Specifications B-1 Cable Specifications B-2 Network Port Pinouts B-2 INDEX Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 ix
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Contents Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G/7905G/7912G OL-6313-01 x
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Preface Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.3, Cisco IP Phones 7902G, 7905G, and 7912G provides the information you need to understand, install, configure, and manage the Cisco IP Phone models 7902G, 7905G, and 7912G on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are considered to be admini
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Preface Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices. Organization This guide is organized as follows: Chapter Description Chapter 1, “An Overview of the Cisco IP Phone” Provides a con
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Preface Related Documentation Related Documentation For more information about Cisco IP Phones, refer to the following publications, which are available at this location: http://www.cisco.com/en/US/products/hw/phones/index.html • Find Your Phone Guide on the Web Cisco IP Phone 7902G Quick Start Guide At a Glance Cisco IP Phone 7905G At a Glance Cisco IP Phone 7912G Cisco IP Phone 7902G User Guide for Cisco CallManager Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager Cis
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Preface Obtaining Documentation Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM package
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Preface Obtaining Technical Assistance To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address: Cisco Systems, Inc. Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate and value your comments. Obtaining Technical Assistance Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance. Warranty or mai
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Preface Obtaining Technical Assistance You can access CCO in the following ways: WWW: www.cisco.com Telnet: cco.cisco.com Modem using standard connection rates and the following terminal settings: VT100 emulation; 8 data bits; no parity; and 1 stop bit. – From North America, call 408 526-8070 – From Europe, call 33 1 64 46 40 82 You can e-mail questions about using CCO to cco-team@cisco.com. Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to warranty
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Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL: http://www.cisco.com/en/US/products/products_catalog_links_launch.html Cisco
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Preface Document Conventions Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: http://www.cisco.com/en/US/learning/le31/learning_recommended_training _list.html Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. { x | y | z
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Preface Document Conventions Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the s
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Preface Document Conventions Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes
