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© 2009 Avaya Inc. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and All Rights Reserved. use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" Notice license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from While reasonable efforts were made to ensure that th
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Contents Chapter 1: Introduction to the 1616/1616-I IP Telephone......................................................5 Overview of phone buttons and features..........................................................................................................5 LEDs................................................................................................................................................................8 Icons in the telephone display......................................
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Contents Adding a new contact......................................................................................................................................29 Editing a contact..............................................................................................................................................30 Deleting a contact..........................................................................................................................................30 Chapter 10: C
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Chapter 1: Introduction to the 1616/1616-I IP Telephone The 1616/1616-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1616/1616-I IP telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to customize your phone, and access to your voice mail. Not all features described in thi
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Introduction to the 1616/1616-I IP Telephone Name Description Message Waiting An illuminated red light in the upper-right corner of your Indicator phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Phone Display There are four lines in the phone display. When the phone is idle, the top line shows the missed call icon with number of calls missed and either the call forwarding icon, the Send All Calls icon, or t
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Overview of phone buttons and features Name Description Hold Press the Hold button to put the active call on hold. Conference Press the Conference button to add another party to an existing call. Transfer Press the Transfer button to transfer a call to another number. Drop Press the Drop button to drop the active call. While on a conference call, press the Drop button to drop the last person added to the conference call.See Dropping the last person added from a conference call on page 20 or Dro
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Introduction to the 1616/1616-I IP Telephone LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Table 1: Call/Line Appearance Button LEDs LED Description Steady green Call/line appearance is active. Slow blinking green Call/line appearance is ringing. Fast blinking green Call/line appear
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Icons in the telephone display Icons in the telephone display Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table. Icon Description #X Number of calls missed, where # represents the number. Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on h
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Introduction to the 1616/1616-I IP Telephone Paper labels Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. 10 Avaya 1616/1616-I IP Deskphone Us
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Chapter 2: Logging in to and out of your telephone Logging in and out maintains your contacts and personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Note: Call log information is lost after you log out. Logging in to your telephone Log in from the initial screen that prompts you for your extension. 1. Enter your extension. 2. Press the OK button,
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Logging in to and out of your telephone 12 Avaya 1616/1616-I IP Deskphone User Guide February 2010
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Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, press the Headset button, or press an available call/line appearance button. 2. Dial the number you want to call. Clearing a number Press Clear to erase all dialed digits and enter a new number. Redialing a number 1. From the Phone screen, press the Redial button. The last numb
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Making calls Calling a person from the contacts list 1. Press the Contacts button. 2. Scroll up or down to select the person or number you want to call. 3. Press the OK button or the Call softkey. Calling a person from the call log 1. Press the Call Log button. 2. Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls. 3. Scroll up or down to select the person or number you want to call. 4. Press the Call softkey or the OK button. 14 Avaya 1616/1616-I
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Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.
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Handling calls Sending an incoming call directly to voice mail Press the To Vmail softkey to send an incoming call directly to voice mail without answering. To do this, your voice mail must be administered as the first entry in your coverage path. See your system administrator for more information. Ignoring an incoming call Press the Ignore softkey to stop the ringer for an incoming call. Muting a call If a call is on mute and you switch between the handset, headset, or speakerphone, the mute wi
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Transferring a call The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call when there is more than one call on hold, do one of the following: • Press the call/line appearance button. • Scroll to the call and press the Resume softkey or the OK button. 3. To resume the calI when there is only one call on hold, do one of the
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Handling calls 18 Avaya 1616/1616-I IP Deskphone User Guide February 2010
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Chapter 5: Conference calls You can use conference calls to speak with up to five people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press the Conference button. The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the activ
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Conference calls • Press the call/line appearance button for the call on hold. Be sure not to choose the call/line appearance button for the call that is on soft hold. • Scroll to the call on hold, and press the Resume softkey. 4. Press the Join softkey or the Conference button to add the person to the conference call. Putting a conference call on hold When you put a conference call on hold, the other parties can still talk to each other. 1. Press the Hold button during a conference call. The bl
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Avaya 1616/1616-I IP Deskphone User
Guide
16-601448
Issue 2
February 2010
