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4622SW IP Telephone
User Guide
16-300297
Issue 4
November 2006
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© 2006 Avaya Inc. Third-party Components All Rights Reserved. Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Notice Components”), which may contain terms that expand or limit rights to use While reasonable efforts were made to ensure that the information in this certain portions of the Product (“Third Party Terms”). Information identifying document was complete and accurate at the time of prin
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 45 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Navigating the Home Page and Oth
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Contents Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Changing a Phone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . . . 70 Selecting an Alternate Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 73 Introduction . . . . . . . . . . . .
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About This Guide Overview This guide covers how to use your new 4622SW IP Telephone. The 4622SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement. This guide contains eight chapters, geared to how you act
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About This Guide How to Use This Document This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4622SW IP Telephone. Or, use the Table of Contents or Index to locate information specific to a task or function you want to perform. Document Organization This guide contains the following chapters: Chapter 1: Introducing Your Describes each element on the face of the 4622SW IP Telephone telephone. Also
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Related Documentation Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a section or sub-section in this document containing additional information about a topic. “Document” Italic type enclosed in quotes indica
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About This Guide For information related to maintaining an IP telephone system on a Local Area Network, see the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507). Standard telephone features are described in the Overview for Avaya Communication Manager (Document Number 03-300468). 10 4622SW IP Telephone User Guide
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Chapter 1: Introducing Your 4622SW IP Telephone Introduction This chapter introduces you to the layout of the 4622SW IP Telephone. It provides a description for each functional button and other phone characteristics, briefly describes each 4622SW application, and provides basic instructions for navigating display screens. The 4622SW IP Telephone The 4622SW IP Telephone is an innovative telephone specialized for Call Centers. The 4622SW gives you access to the World Wide Web while offering th
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Introducing Your 4622SW IP Telephone Figure 1: 4622SW IP Telephone 1 2 3 3 4 4 5 6 7 16 8 17 9 10 18 11 19 12 20 13 21 14 15 22 12 4622SW IP Telephone User Guide
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The 4622SW IP Telephone Table 1: 4622SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description 1 Message Waiting When lit, indicates you have a message waiting on your voice Lamp messaging system. This indicator can also be optioned to flash for incoming calls. 2 Display The display screen is 4 inches by 2.9 inches. Information displayed varies according to the application/function currently active. When the phone is idle, the top area display
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Introducing Your 4622SW IP Telephone Table 1: 4622SW IP Telephone Button/Feature Descriptions (continued) Callout Button/Feature Button/Feature Number Name Description 11 Headset With a headset connected, changes audio control from the Speaker to the headset. 12 Mute LED Lights steadily when the headset is muted. Indicator 13 Mute Turns off the active Speaker or headset microphone, to prevent the other person from hearing you. 14 Volume Control Adjusts the headset, Speaker, or ringer volume,
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About the Feature Key Expansion Unit (EU24BL) About the Feature Key Expansion Unit (EU24BL) The Feature Key Expansion Unit is an optional device that can be connected to your 4622SW IP Telephone. The EU24BL contains 24 buttons onto which your System Administrator sets up additional IP telephone features and/or call appearances (incoming and outgoing lines). The EU24BL has a backlit display. For usage instructions, see the “EU24/EU24BL Expansion Module User Guide” (Document Number 555-250-702
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Introducing Your 4622SW IP Telephone Here is an example of the difference between a Line/Feature button’s functionality in the Phone application versus other applications. To call someone from the Phone application (the default display screen) you press the first Line/Feature (call appearance) button and dial your party. But in the Call Log application, pressing the first Line/Feature button displays detailed information about the first call log entry. In addition to the call-related icons a
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4622SW IP Telephone Applications Four softkeys ( ) appear directly below the display area. They allow you to access the other 4622SW applications. In an application, they allow you to perform application-specific functions, like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative only to that specific screen. 4622SW IP Telephone Applications Your 4622SW IP Telephone provides four applications (Phone, Speed Dial, Call Log, and Web). Additionally,
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Introducing Your 4622SW IP Telephone Call Log Application The Call Log application provides three lists, each showing up to 30 outgoing, incoming answered or missed calls. Use this application to call a person directly from the Call Log or to add a log entry’s name and phone number to a Speed Dial button. In addition, you can disable the Call Log for privacy purposes by setting the Call Log Disable option, as described in Chapter 6: 4622SW IP Telephone Options. Chapter 4: Using the Call Log
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Additional 4622SW Functionality Additional 4622SW Functionality Push Feature Your System Administrator can “push” a Web page, a text message, an audio message, or any combination of those items to your 4622SW IP Telephone. Depending on how the pushed material is administered, it may override what is otherwise presented by the telephone. In general, the pushed content is also accompanied by one or more notification tones. Specifically, your System Administrator can: ● Use the telephone’s brow
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Introducing Your 4622SW IP Telephone 20 4622SW IP Telephone User Guide
