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IP Office (R3.0)
5620SW + EU24 User’s Guide
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40DHB0002USEP – Issue 1 (13 January 2005)
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Page ii - Contents Contents The 5620 IP Telephone......................................................................................... 6 Overview of the 5620............................................................................................................... 6 Call Appearance Keys ............................................................................................................. 8 Call Appearance/Function Key Icons ....................................................
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Contents - Page iii Contents (Cont.) Function Keys..................................................................................................... 27 Overview of Function Keys .................................................................................................... 27 Function Key Programming ................................................................................................... 28 Shorthand Programming Mode ........................................................
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Page iv - Contents Contents (Cont.) HfAns - Internal Auto-Answer (!)....................................................................................................................42 HGEna - Hunt Group Enable.........................................................................................................................43 HGDis - Hunt Group Disable .........................................................................................................................43 HGNS+ - S
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Contents - Page v Contents (Cont.) System Features................................................................................................. 56 Introduction............................................................................................................................ 56 Making Calls .......................................................................................................................... 56 Answering Calls ..................................................
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Page 6 - Overview of the 5620 The 5620 IP Telephone The 5620 IP Telephone Overview of the 5620 This guide covers the use of the Avaya 5620 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The diagram below shows the main 5620 telephone features. 1. Display, Call Appearance and Feature buttons: The Call Appearance Keys allow the user to handle multiple calls with the display showing call information, e.g. the name/phone n
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Overview of the 5620 The 5620 IP Telephone - Page 7 5. Call Handling Buttons: See Basic Call Handling on page 10. • Hold: Red button used to place a call on hold • Transfer: Transfers a call to another phone • Conference: Sets up conference calls with more than one other person. • Drop: Drops the current call or, if on a conference call, drops you from the conference. • Redial: Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on co
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Page 8 - Call Appearance Keys The 5620 IP Telephone Call Appearance Keys There are four pages of Call Appearance and Function Keys. You can step through these with the keys. At default, first page of the main call screen contains three keys set as ‘call appearance’ keys. These keys show that the 5620 is a multi-line phone and are indicated as a=, b= and c=. The remaining 21 Function Keys can have system features allocated to them, by your System Administrator, that are specific to your
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Call Appearance Keys The 5620 IP Telephone - Page 9 System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Function Key Features on page 30 for details of the System Feature that can only be allocated to you by your System Administrator. In addition, there are a number of Sys
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Page 10 - Answer Incoming Calls Basic Call Handling Features Basic Call Handling Features Answer Incoming Calls When a call arrives at your 5620 telephone, you will hear a ringing tone and a blinking bell icon ( ) icon appears against the associated call appearance key. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page11). • If you are active on a call alrea
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Headset Working Basic Call Handling Features - Page 11 Headset Working When a headset is to be used on your 5620, it must be plugged in to the headset socket on the side of your 5620 telephone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activated. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ): To clear a headset call: 1. Press Drop. To manually
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Page 12 - Mute Basic Call Handling Features Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call. Preventing the other person on the line from hearing you: 1. Press Mute. • The other party cannot hear you. The indicator next to the Mute button lights when Mute is active. 2. To reinsta
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Transfer Basic Call Handling Features - Page 13 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. With a call in progress, press Transfer or Hold. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, press Transfer again and hang up. The transfer is complete.
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Page 14 - Overview of Speed Dials Speed Dials Speed Dials Overview of Speed Dials The 5620 can store up to 108 personal speed dials, accessed by selecting SpDial on the display. • The speed dials are sorted alphabetically. • Pressing the or key adjacent to a name, dials the speed dial number stored with that name. • The symbol indicates that there are more pages. You can more between pages using the Page Left and Page Right keys. Pressing Add allows you to add a new spe
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Using Speed Dials Speed Dials - Page 15 Using Speed Dials Dialing a Speed Dial You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial to display the speed dial directory. 2. The symbol is shown if there is more than one page of speed dials. You can move between pages using the Page Left and Page Right keys. 3. When the speed dial required is shown on the screen, press the or key adjacent to the speed dial name. 4. Continue as
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Page 16 - Using Speed Dials Speed Dials Adding a New Speed Dial 1. Press SpDial followed by Add. If Add does not appear, then the speed dial list is full. Hence, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial on page15. 2. Begin entering text using the telephone keypad. Each key is marked with the letters it provides. You may have to press the key more than once depending on the character you require. • For example, the 2 key is al
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Using Speed Dials Speed Dials - Page 17 6. The Number menu is displayed. Enter the required number, including any external line access digit (9 say): • If you make a mistake, use or to move the cursor to the right of the incorrect character and then use Backspace to delete it. 7. As you enter Number characters you can use other controls. Note: The controls on this screen are context sensitive, i.e. they only appear when applicable. For example Save only appears when both a name
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Page 18 - Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5620 maintains a call log, accessed by selecting Log on the display. The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of these logs includes the 30 most recent calls in its category. The details shown are: • The name of the called or calling party if available. • The number of the called or calling party. • The time of the call. •
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Using the Call Logs Using the Call Log - Page 19 Using the Call Logs Apart from using the call logs for information, you can turn a call log entry into a speed dial for future calls. You can also delete individual log entries or the all entries in a particular log. The following paragraphs detail how to use the Logs. Note: Call log entries are lost whenever 5620 telephone are disconnected from the IP Office. To Access the Call Logs 1. Press Log. 2. The call log always opens in the
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Page 20 - Using the Call Logs Using the Call Log To Turn a Log Entry into a Speed Dial 1. Locate the log entry in which you are interested from Missed, InAns or Outgo. 2. Press the or key adjacent to it. 3. Press Add to SD. 4. The screens for editing and adding speed dials will appear, pre-filled with the information from the log entry. Edit the details if required (see Editing a Speed Dial on page 15). 5. Press Save or Cancel. 6. You will be returned to the speed dials selec
