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A Portable Guide to
Voice Messaging
585-300-701
Comcode 107395352
Issue 3
November 1994
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Copyright © 1996, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your co
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Trademarks DEFINITY is a registered trademark of Lucent Technologies in the U.S. and throughout the world. AUDIX is a registered trademark of Lucent Technologies. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 317 361-5353 Fax 1 800 457-1764 International Fax 317 361-5355 Write: Lucent Technologies Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Order: Document No. 585-300-701 Comcode 107395352 Issue 3, November 1994 For
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Welcome 1 ■ Call Answering 1 ■ Voice Mail 1 ■ Voice Prompts and Help 1 Terms/Concepts 2 ■ Incoming Messages (Received by you)4 ■ Outgoing Messages (Sent by you) 4 Tips and Highlights 5 ■ General 5 ■ Getting Messages 6 ■ Leaving Messages When No One Answers 8 ■ Recording Voice Mail 9 ■ Sending Voice Mail 9 Logging In 11 Record Your Name 12 ■ Tips 12 Change Your Password 13 Record and Send Messages 14 ■ Recording Your Message 1
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Get and Respond to Messages 16 ■ Listen to Header or Message 16 ■ Respond to Header or Message 16 ■ Act on Header/Message 16 Scan Messages Quickly 17 Create Personal Greetings-Basic 18 ■ Record Greeting 18 ■ Edit 18 ■ Act on New Greeting 18 ■ Tips 18 ■ Activate Previously Recorded Greetings 18 ■ Scan All Greetings 19 Create Personal Greetings-Advanced 20 ■ Define Call Types (the first time) 20 ■ Tips 20 ■ Call Types 21 ■ Chan
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Mailing Lists 26 ■ Create List 26 ■ Delete List 26 ■ Scan List Summaries 26 ■ Tips 26 ■ Review/Modify List 27 Personal Directory 28 ■ Create/Append Directory 28 ■ Tips 28 ■ Application 28 ■ Review/Delete Directory 29 Use Directory Assistance 30 ■ Tips 30 Leave a Call Answer Message 31 Mailing Lists Log 32 ■ List ID Group Name 32 Personal Greetings Log 33 Command Summary 34 ■ Notes 36 * * R or 7= Return to Activity Menu vi
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Welcome ® Your AUDIX voice messaging system is a complete call answering and voice mail system. Call Answering AUDIX answers your calls when you are unavailable or too busy to answer your phone. Callers can then leave mes- sages in your voice “mailbox.” Later, at a time convenient to you, you can access your mailbox to get those messages. AUDIX also lets you leave messages in the voice mailboxes of other AUDIX us
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Terms/Concepts Activity MenuThe initial activities you can select after log- ging into the system. Header A summary of an incoming message (equivalent to a return address and post- mark on a letter). It includes the length of the message in minutes and/or sec- onds: "Message from John Parrot received 7:34 AM, Friday, April first, 70 seconds, extension 23741." Address A number or a name specified for an outgoing message (e
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Terms/Concepts (Cont) AUDIX Mailbox Your personal storage area for incoming and outgoing messages (and headers). Your incoming and outgoing messages are stored in catego- ries according to their status. The system keeps incoming messages until you delete them or until an automatic dele- tion date. Because space is limited, it is wise to regularly review and delete messages. * * R or 7= Return to Activity Menu 3
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Terms /Concepts (Cont) Incoming Messages (Received by you) New Messages you have not yet retrieved. Unopened Messages of which you have listened to the headers, but not the message itself. Old Messages you have listened to but have not yet deleted. Outgoing Messages (Sent by you) Delivered Messages that have been delivered but have not yet been listened to by the recipient. Accessed Messages that have been delivered and l
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights General Log in From your phone, dial the system quickly number, press # only (you don’t need to type your extension), and enter your password. Log in from From a phone connected to your com- anywhere pany’s system, dial the system exten- sion, then enter your extension and password. From any phone not connected to your company’s system, dial the complete phone number, including local prefix (and th
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights (Cont) Use Help For help, press H or 4. The system * * states your current options or the next step. Avoid using Do not use a password that would be obvious easy for someone else to guess. See passwords page 13. Also, do not put your password on a programmable function key or speed- dial key. Getting Messages Scan You can automatically play all of your messages messages by pressing just two butto
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights (Cont) Replace the automatic system greet- Record a ing with your personal hello. See personal page 18. Tell callers they can press 1 greeting to skip your greeting and press H or * 4 for help. * Change your greeting everyday to match your daily schedule and record multiple greetings that play according to call type. See page 20. Delete old Your mailbox has limited space. messages When i
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights (Cont) Leaving Messages When No One Answers Use play- To listen to and edit the messages you back and leave when there’s no answer, you have record many controls. See pages 31 and 34. controls Bypass You don’t have to listen to another greetings user’s call answer greeting. You can, and record instead, press 1 to bypass the greeting immediately and begin recording immediately. Use direc- If you d
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights (Cont) Make To prevent another user from forward- messages ing a message you leave, make it pri- private vate. See page 31. Use a guest To save time, leave messages directly password in another user’s mailbox. Dial the sys- tem number, then enter the extension and guest password (available from your system administrator). You can leave messages, but you can’t get mes- sages. Customers or other call
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Tips and Highlights (Cont) Save Before sending a message, you can messages you save it in the Outgoing Message file send by pressing 4. Retrieve the message later to use again. See pages 15 and 24. Check on After you send a message, check receipt of your Outgoing Message file to see if messages you the message was delivered and if the send person listened to it. See page 24. Delete Delete messages filed in the Outgo- o
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Logging In After you log in, you are at the Activity Menu (see page 2). The system voice prompts tell you what to do and what your options are. At any time, press * H or * 4 to get information about your current options. Important: Change your password immediately after you log into AUDIX the first time. The system may require you to do this. See page 13. * * R or 7= Return to Activity Menu 11
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Record Your Name Record your own name to replace the system greeting for your voice mailbox. Callers will hear your voice instead of AUDIX and feel more comfortable about leaving messages. If the system asks you to record your name as you log in, you must press 1 and begin at step 2 in the instructions below. You can record your name at any time after logging in by following the entire procedure, beginning at step 1. 1. P
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Change Your Password Change your password immediately after you become an AUDIX subscriber. You should also continue to change your password at least once every three months. If the system asks you to change your password as you log in, you must press 1 and begin at step 2 in the instructions below. You can change your password at any time after log- ging in by following the entire procedure, beginning at step 1. 1. Press
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A Portable Guide to Voice Messaging Issue 3 585-300-701 November 1994 Record and Send Messages Recording Your Message 1. Press 1 from the Activity Menu. You can skip the prompt by pressing 1 again. 2. Record at the tone. •Press 1 to stop recording or pause. Editing Your Message •Press one of the following: -1 to continue recording. -2 3 to play back. See additional Playback Options on page 17 or 34. - D or 3 to delete (and begin again) * * 3. Press # to approve message. Addressing Your Messag
