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015162_cover_new.fm Page 1 Sunday, November 26, 2000 12:46 PM
®
CALLMASTER VI Voice Terminal
Version 1.0
Installation and User’s Manual
Caution: Please DO NOT DISCARD
this booklet. It contains important
safety information necessary for
anyone responsible for installing
or using these terminals.
555-015-162
Comcode 107969602
Issue 1
June, 1997
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015162_cover_new.fm Page 2 Sunday, November 26, 2000 12:46 PM WARRANTY All terms and conditions specified in the owner’s agreement with Avaya apply. NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. DISCLAIMER Intellectual prope
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Printed in USA INTERFERENCE WARNING INFORMATION WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and CISPR-22. These limits are designed to provide reasonable protection against harmful interference in an installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio and tele
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Message Waiting Indicator IMPORTANT USER SAFETY INSTRUCTIONS One red LED in the center of the CALLMASTER VI serves as a Message Waiting indicator. The lamp lights when a message is Careful attention has been devoted to quality standards in the waiting. manufacture of your new voice terminal. Safety is a major factor in the Note: if this lamp flashes it is an indication that the DEFINITY ECS is design of every set. But, safety is YOUR responsibility, also. not communicating with the CALLMASTER VI
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● The CALLMASTER VI can be administered with many features that Never push objects of any kind into the equipment through are accessible only from your PC. Careful consideration of which housing slots since they may touch hazardous voltage points or features are assigned to these buttons will make your short out parts that could result in a risk of electric shock. Never CALLMASTER VI more useful when your PC is not available. spill liquid of any kind on the telephone. If liquid is spilled, howev
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Using the Buttons IMPORTANT SAFETY WARNINGS FOR INSTALLATION The CALLMASTER VI has eight buttons and eight indicators (see Figure 6). The voice terminal arrives with some of the buttons—Log In, When this product is located in a separate building from the telephone Headset On/Off, Mute, Call Appearance 1, Call Appearance 2, and communications system, a line current protector MUST be installed at Release—already configured with button assignments. The buttons the entry/exit points of ALL buildings
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® Connecting the Headsets ABOUT THE CALLMASTER VI Voice Terminal The CALLMASTER VI provides two 4-pin headset jacks. The following The CALLMASTER VI is a miniature, digital-voice terminal. It works in ® Lucent headsets are compatible with the CALLMASTER VI: conjunction with the DEFINITY Enterprise Communications Server (ECS) Release 6.1 and your application software. ● Starset* Headpiece The DEFINITY ECS uses the CALLMASTER VI voice terminal to ● Supra* Headpiece download selected DEFINITY ECS
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Connecting the CALLMASTER VI to the PC Handset The CALLMASTER VI relays call information to and from the PC over A handset with a custom cable operates when plugged into one of the the Electronic Industry Association (EIA/TIA-574) cable. The PC uses headset jacks. The handset and cable are provided as a D-Kit. this interface to dial and provide a graphical user interface to the The pin-outs of the headset jack are compatible only with the handset DEFINITY ECS. See Figure 4 for an example of this
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Connecting the CALLMASTER VI to the INSTALLING THE CALLMASTER VI VOICE DEFINITY ECS TERMINAL The D8W line cord that connects the CALLMASTER VI to the Important Notes on Installation DEFINITY ECS is 7 feet long. This cord uses a standard 8-pin modular jack, but only the two pins in the center are used. See Figure 3 for an All wiring between the DEFINITY ECS and the CALLMASTER VI voice example of this connection. terminal including the line cord, must consist of twisted pairs. Twisted-pair wiring
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Table 1: Checklist Of Items — Continued Support Item Description If you have difficulty installing the voice terminal, contact the Lucent Call Center Helpline or Professional Services Installation Consultation 9-pin, male/female cable EIA/TIA-574 Serial on 1-800-344-9670. For international support, call your Lucent Port Cable representative or distributor for assistance. Headset (optional) Note: Lucent supports only Installation Diagram Lucent headsets. For headsets compatible with the Figure 2
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Table 1: Checklist Of Items — Continued Support Item Description If you have difficulty installing the voice terminal, contact the Lucent Call Center Helpline or Professional Services Installation Consultation 9-pin, male/female cable EIA/TIA-574 Serial on 1-800-344-9670. For international support, call your Lucent Port Cable representative or distributor for assistance. Headset (optional) Note: Lucent supports only Installation Diagram Lucent headsets. For headsets compatible with the Figure 2
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Connecting the CALLMASTER VI to the INSTALLING THE CALLMASTER VI VOICE DEFINITY ECS TERMINAL The D8W line cord that connects the CALLMASTER VI to the Important Notes on Installation DEFINITY ECS is 7 feet long. This cord uses a standard 8-pin modular jack, but only the two pins in the center are used. See Figure 3 for an All wiring between the DEFINITY ECS and the CALLMASTER VI voice example of this connection. terminal including the line cord, must consist of twisted pairs. Twisted-pair wiring
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Connecting the CALLMASTER VI to the PC Handset The CALLMASTER VI relays call information to and from the PC over A handset with a custom cable operates when plugged into one of the the Electronic Industry Association (EIA/TIA-574) cable. The PC uses headset jacks. The handset and cable are provided as a D-Kit. this interface to dial and provide a graphical user interface to the The pin-outs of the headset jack are compatible only with the handset DEFINITY ECS. See Figure 4 for an example of this
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® Connecting the Headsets ABOUT THE CALLMASTER VI Voice Terminal The CALLMASTER VI provides two 4-pin headset jacks. The following The CALLMASTER VI is a miniature, digital-voice terminal. It works in ® Lucent headsets are compatible with the CALLMASTER VI: conjunction with the DEFINITY Enterprise Communications Server (ECS) Release 6.1 and your application software. ● Starset* Headpiece The DEFINITY ECS uses the CALLMASTER VI voice terminal to ● Supra* Headpiece download selected DEFINITY ECS
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Testing the Headset To test the headset, do the following steps: 1. Connect the headset to the CALLMASTER VI. 2. Press the Headset On/Off button, and listen for the dial tone. If you do not hear the dial tone, press a Call Appearance button. If you still do not hear a dial tone, check that the cord is securely connected to both the jack and to the headset. It is recommended that you do not remove the headset adaptor cord from the CALLMASTER VI unless it becomes necessary to replace the cord. Dis
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Using the Buttons IMPORTANT SAFETY WARNINGS FOR INSTALLATION The CALLMASTER VI has eight buttons and eight indicators (see Figure 6). The voice terminal arrives with some of the buttons—Log In, When this product is located in a separate building from the telephone Headset On/Off, Mute, Call Appearance 1, Call Appearance 2, and communications system, a line current protector MUST be installed at Release—already configured with button assignments. The buttons the entry/exit points of ALL buildings
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● The CALLMASTER VI can be administered with many features that Never push objects of any kind into the equipment through are accessible only from your PC. Careful consideration of which housing slots since they may touch hazardous voltage points or features are assigned to these buttons will make your short out parts that could result in a risk of electric shock. Never CALLMASTER VI more useful when your PC is not available. spill liquid of any kind on the telephone. If liquid is spilled, howev
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Message Waiting Indicator IMPORTANT USER SAFETY INSTRUCTIONS One red LED in the center of the CALLMASTER VI serves as a Message Waiting indicator. The lamp lights when a message is Careful attention has been devoted to quality standards in the waiting. manufacture of your new voice terminal. Safety is a major factor in the Note: if this lamp flashes it is an indication that the DEFINITY ECS is design of every set. But, safety is YOUR responsibility, also. not communicating with the CALLMASTER VI
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ORDERING DOCUMENTATION ® This manual, the CALLMASTER VI Voice Terminal Installation and User’s Manual (Lucent Technologies 555-015-162), can be ordered from the Lucent Technologies BCS Publications Center. When ordering, use the following information: Write: Lucent Technologies BCS Publications Center P.O. Box 4100 Crawfordsville, IN 47933 Call: Voice 1-800-457-1235 International Voice +1-317-361-5353 Fax: Fax 1-800-457-1764 International Fax +1-317-361-5355 Order: When ordering this document,
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Printed in USA INTERFERENCE WARNING INFORMATION WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and CISPR-22. These limits are designed to provide reasonable protection against harmful interference in an installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio and tele
