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Avaya 1120E IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.01
Part Code: NN43112-103
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options. June 2010 Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. October 2009 Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.
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Revision history January 2009 Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List. April 2008 Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. May 2007 Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number. June 2006 Standard 2.00.
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Contents Contents About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes . . . .
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Contents Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56 Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 60 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61 Accessing display diagn
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Contents 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113 Displaying incoming call information . . . . . . . . . . . . . . . . . . 113 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Page Connect to make an announcement . . . . . 135 Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136 Charging a call or charging a forced call . . . . . . . . . . . . . . . 137 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Overriding a busy signal . . .
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Contents Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Accessing External Server Applications . . . . . . . . . . . . . 174 Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 175 Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
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About the Avaya 1120E IP Deskphone About the Avaya 1120E IP Deskphone The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels. Figure 1: Self-labeled feature keys and context-sensitive soft keys Basic features
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About the Avaya 1120E IP Deskphone Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • six specialized feature keys: —Quit — Directory — Message/Inbox — Shift/Outbox — Services —Copy • six call-processing fixed keys: —Mute — Ha
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About the Avaya 1120E IP Deskphone • hearing aid compatibility • supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own wideband- capable handset. • supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own wideband- capable headset. • Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones. For information about using the Expansion Module, see the Avaya 110
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About the Avaya 1120E IP Deskphone Telephone controls This section describes the controls on the Avaya 1120E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). Table 1: Telephone controls Fwd Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the
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About the Avaya 1120E IP Deskphone Use the Volume control buttons to adjust (Volume +) the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and (Volume -) press the bottom button to decrease volume. Your Mute key functionality is enabled or disabled by your system administrator. (Mute) Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen
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About the Avaya 1120E IP Deskphone Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current sele
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About the Avaya 1120E IP Deskphone Use the Goodbye key to terminate an active call. (Goodbye) When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your Avaya 1120E IP Deskphone firmware is being updated, the blue Feature St
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About the Avaya 1120E IP Deskphone Press the Message/Inbox key to access your voice mailbox. (Msg/Inbox) Note: This function is not available on all phones; consult your administrator. Press the Directory key to access directory services. (Directory) 18
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About the Avaya 1120E IP Deskphone Press the Services key to open the Services menu, and use the navigation keys to access (Services) the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad Caller ID display order — Normal mode indication 19
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About the Avaya 1120E IP Deskphone • Password Admin: — Station Control Password The Password Admin menu is not available on all Avaya 1120E IP Deskphone sets. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics. • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) (S
