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User Guide
®
for the Polycom SoundPoint IP
330/320 Phone
SIP 3.1
August, 2008 Edition
1725-11241-001 Rev. D
SIP 3.1
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Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, 2 Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom
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About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone. As well, read the Parts List and Regulato
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User Guide SoundPoint IP 330/320 iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Connecting the Handset and Optional Head
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User Guide SoundPoint IP 330/320 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–19 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 3 Using the Basic Features of Your SoundPoint IP 330/320 Phone . .
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Contents Regulatory Notices . . . . . . . . . . . . . . . . .Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1 vii
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User Guide SoundPoint IP 330/320 viii
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1 Getting Started with Your SoundPoint IP 330/320 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 330/320 supports advanced functionali
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User Guide SoundPoint IP 330/320 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone Dial Line 1 Menu Line 2 ABC DEF 1 2 3 Hold GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER 0 • Handset and Handset Cord 1 - 2
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Getting Started with Your SoundPoint IP 330/320 Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 330/320 Phone This section describes how to assemble your SoundPoint IP 330/320 phone. Topics include: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phone is already asse
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User Guide SoundPoint IP 330/320 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. The AC power adapter is a separate, optional accessory. Your system administrator Note will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To connect using a PoE so
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Getting Started with Your SoundPoint IP 330/320 Phone 2. Connect the headset (optional) to the headset jack on the side of the phone. Handset Headset (optional) For information on supported headsets, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box. For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 Note and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Heads
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User Guide SoundPoint IP 330/320 If headsets are deployed in high static environments where users frequently Note disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location. Antistatic spray applied to carpets in the workplace can reduce the level
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Getting Started with Your SoundPoint IP 330/320 Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 1 - 7
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User Guide SoundPoint IP 330/320 2. On the back of the phone, remove the key located behind the hook switch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown). Registering the Phone Generally, your phone will be deployed with multiple other phones. In th
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Getting Started with Your SoundPoint IP 330/320 Phone register your phone after you install it, see Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.html Features of Your SoundPoint IP 330/320 Phone 1 16 17 2 3 15 14 Dial Line 1 4 Menu Line 2 13 5 ABC DEF 1 2 3 12 Hold 6 GHI JKL MNO 4 5 6 7 PQRS TUV WXYZ 7 8 9 8 OPER 11 0 10 9 The features of the SoundPoint IP 3
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User Guide SoundPoint IP 330/320 — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb —Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED’s indicate the following: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming
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Getting Started with Your SoundPoint IP 330/320 Phone 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16. Hookswi
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User Guide SoundPoint IP 330/320 • Press and or hold and down to scroll through the lists. Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Use the dial pad keys to navigate through and make selections in numbered menu lists. • The navigation guide icon in the top left-hand corner of the graphic display shows which arrow keys can be used at
