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USER GUIDE
Cisco Unified IP Phone Guide 3911 (SIP)
Cisco Unified Communications Manager Express 7.1
1 Overview, page 2
2 Operating Your Phone, page 5
3 Phone Features and Functions List, page 13
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1 Overview This guide provides phone layout and feature descriptions for the Cisco Unified IP Phone 3911. Physical Layout The Cisco Unified IP phone 3911 is a single-line phone. Buttons near the handset provide direct access to several features. 1 2 3 Cisco SIP Phone CISCO 3911 17 4 5 6 1 7 1 2 3 ABC DEF 16 8 15 4 5 6 GHI JKL MNO 14 7 8 9 9 PQRS TUV WXYZ 13 10 0 # 12 11 Item Description Phone screen Displays phone menus and call activity including caller ID (phone number), call duration, an
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Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays the call logs (Missed Calls, Received Calls, Placed Calls) and your Speed Dials. 6 Line buttons Allows you to select a line for making a call or to answer a call on the line. • A fast blink indicates an incoming call. 2 7 � A slow blink indicates a held call. Volume button Controls the handset, headset, speakerphone, and ringer volume. 8 Speaker button Selects the speakerphone. W
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Connecting Your Phone This section shows and explains the connectors on your Cisco IP phone. 1 2 3 5 4 Network port (10/100 SW) 1 2 Handset port DC adapter port (DC48V) 3 4 AC-to-DC power supply AC power cord 5 Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. Use the following method to adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the ta
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2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone. Because of differences in phone and site configuration, not all features and procedures described here might apply to your phone. Consult your system administrator for more information. Note In the following procedures, you might require to enter information using the keypad. Press the backspace (<<) soft key to erase digits that you enter incorrectly. Place a Call, Basic 1. Select a phone line 2. Pres
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Hang Up Using the Handset Return the handset to its cradle. Hang Up Using the Speakerphone Press . Hang Up One Call, and Preserve Another Call on the Same Line Press . If necessary, remove the call from hold first by pressing . Hold and Resume Only one call can be active at any time; all other connected calls must be placed on hold Put a Call on Hold 1. Make sure the call you want to put on hold is highlighted. 2. Press . Remove a Call from Hold 1. Make sure the appropriate call is highlighted
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Switch From a Connected Call to Answer a Ringing Call on the Same Line Press or the line button. Switch From a Connected Call to Answer a Ringing Call on the Other Line 1. Press the line button with the incoming call. 2. Press . Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: � Calls with the longest duration display at the top of the list. � Cal
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Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. Set up call forwarding on your line 1. Press and choose Settings > User Preferences > CFwdALL. 2. Enter the call forward target number. Cancel call forwarding on your line Press and choose Settings > User Preferences > CFwdALL. Verify that call forwarding is enabled on your line On the phone screen, look for: � Call forwarding icon � Call forward target number ne
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End Your Participation in a Conference Hang up. If you leave a conference after creating it, the conference ends. Speed Dialing Speed dialing allows you to select a phone screen item to place a call. Set up Speed Dials 1. Press and choose Directories > Speed Dials. 2. Select an empty speed dial (shown as None). 3. Choose Edit and enter a speed dial number. 4. Enter a name for the speed dial. Use Speed Dials To place a call, press the Navigation button and choose Speed Dials. If you make a mist
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Dial from a call log (While Connected to Another Call) 1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Select a call record from the log. 3. Press . The other call is placed on hold. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. View your call logs Press , and choose Directories > Missed Calls, Placed Calls, or Received Calls. Erase a Call from the Call Log 1. Press , and choose Directories > Missed Calls, Placed Calls
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Accessing Voice Messages To access voice messages, select the line and press . Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, see the documentation for your voice message service. Set up and Personalize Your Voice Message Service For each line, press and follow the voice instructions. Check for New Voice Message Look for: � A steady red light on your message waiting indicator (above your phone screen). � A s
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Park a Call Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Note Contact your system administrator for your call park slot number. To park a call: � Press and choose Park. The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen. To retrieve a parked call: � Dial the park slot extension. To
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3 Phone Features and Functions List The following is an alphabetical list of features and functions for your IP phone. � Accessing Voice Messages 12 � Adjust the volume level for a call 12 � Answer a Call 7 � Answer a Call, Speakerphone 7 � Customizing the Phone 10 � Dial from a call log 7 � Dial on-hook (with dial tone) 6 � Ending a Call 7 � Forwarding All Calls to Another Number 9 � Hold and Resume 7 � Making Conference Calls 9 � Mute 8 � Park a Call 12 � Place a call using the
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