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USER GUIDE
Cisco Unified IP Phones 7945G and 7965G for
Cisco Unified Communications Manager Express Version 7.1
1 Overview, page 2
2 Operating Your Phone, page 6
3 Phone Features Index, page 20
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1 Overview This guide provides phone operating instructions, and feature descriptions for the Cisco Unified IP Phone multiline models 7945G and 7965G. The 7945G has four lines and the 7965G has six lines. Physical Description 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Name Description 1 Line or speed-dial button Opens new line, speed-dials phone number, or ends call. Buttons light to indicate status: Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, stea
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Name (continued) Description (continued) Services button Provides access to phone services. 8 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume. 9 10 Speaker button Toggles speaker on and off. 11 Mute button Toggles mute on and off. 12 Headset button Toggles headset on and off. 13 4-way Navigation Pad and Allows you to scroll through menus, highlight items, and display phone numbers from Select (center) button your Placed Calls when phone is on-hook. Use Se
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Connecting Your Phone This section shows and describes the connectors on your Cisco Unified IP phone. 8 9 1 AUX 10/100 SW 10/100 PC DC48V 3 7 2 6 5 4 1 DC adapter port (DC48V) for phones not provided with inline power 2 AC-to-DC power supply 3 AC power cord 4 Network port (10/100 SW) for connecting to the network 5 Access port (10/100 PC) for connecting your phone to your computer 6 Handset port 7 Headset port 8 Footstand button 4 113950
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Adjusting the Handset Rest When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. To adjust the handset: 1. Set the handset aside and pull the square plastic tab from the handset rest. 2. Rotate the tab halfway. 3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. 1 2 3 5 120521
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2 Operating Your Phone This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Note Because there are differences in phone and site configurations, not all features described here might apply to your phone. Consult your system administrator for more information. Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD scre
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Soft Key Function Park Forwards calls to a location from which calls can be retrieved by anyone in the system. PickUp Selectively picks up calls coming into another extension. Play Plays ring sound sample. Redial Redials last number dialed. RmLstC Removes last participant from the conference call. Resume Returns to active call. Save Saves last change. Search Initiates a search in local directory. Select Selects the highlighted option. Trnsfer Transfers active calls to another extension. TrnsfVM
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Redial a Number To redial the most recently dialed number: � Lift the handset and press the Redial soft key. � Press the Redial soft key to dial using the speakerphone. Hold a Call To place a call on hold while on the call: � Press the Hold soft key. To retrieve a held call: � Press the Resume soft key. – If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume. – If multiple calls on multiple lines are on hold, press the line button for the
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Retrieve Voice Messages To retrieve voice messages: 1. Select an available Cisco Unified IP phone line by lifting the handset, pressing the speakerphone button, or pressing a line button. Listen for the dial tone. 2. Press the Messages button, and follow the voice instructions. Note When you have one or more new messages, the message-waiting indicator (MWI) on your handset is lit. The MWI works only if the MWI is configured on your phone. Note Your company determines the voice message service
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Forward Incoming Calls To forward any incoming call to the call-forward destination, for example voice mail, preset on the Cisco Unified IP phone: � Press the DnD soft key. Note If the call-forward destination is not set, pressing the DnD soft key disables the ringer. Call-Blocking (Toll Bar) Override Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified time of day and day of week or date. The call-blocking override f
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Forward All Calls To forward all incoming calls to another number: 1. Press the CFwdALL soft key. You hear a confirmation beep. 2. Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that number. Remember to include locally required prefix numbers. The phone display is updated to show that calls will be forwarded. 3. Press the pound key (#) or the EndCall soft key. Note To forward calls to voice mail, manually enter the voice m
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Alternate Methods to End a Conference Call Call initiators can one of the following methods (functionality will vary according to your system configuration): � To end the conference and remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold. � To disconnect from the conference, hang up the handset. The other parties remain on the conference call. Live Record a Call Call initiators can use the LiveRcd soft key to record an active call, private line
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Tip – When a shared-line call is placed on hold, a flashing green shared line button notifies all the other phones with the shared-line directory number that the call can be resumed. Enable Privacy on Shared-Line Users can prevent others from viewing, barging or resuming a Shared-Line Call by enabling the privacy feature on the phone. To prevent other from viewing or barging calls: 1. Press the privacy line button . 2. The private icon next to an amber line button verifies that privacy is on.
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3. Hang up the handset, or press a new speed-dial button and repeat this procedure. Place a Call from Your System Speed-Dial Directory To place a call from your system speed-dial directory: 1. Select an available Cisco Unified IP phone line (off hook or NewCall) and get a dial tone. 2. Press the Directories button, or use the Navigation button to locate the Directory and then press the Select soft key. 3. Use the Navigation button to scroll through the options. Use the Select soft key to select
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To use the intercom feature: 1. Press the Speaker button and get the dial tone. 2. Press the speed dial key or dial the directory number to start the intercom call. Note The called Cisco Unified IP phone automatically answers the call in speakerphone mode with mute activated or deactivated depending on the configuration. The phone beeps to alert the recipient to the incoming call. To respond to an intercom call: � If Mute key is lighted, Press the Mute button, or lift the handset. � If Mute ke
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2. Select My Phone Apps and scroll down to Personal Speed Dial. 3. Select Personal Speed Dial 4. Add a Label and Number 5. Go back to My Phone Apps and press Reset Phone. You Personal Speed-Dial number will appear on the phone display screen. Switching an In-Progress Call to Another Phone Using SNR The Single Number Reach (SNR) feature allows you to switch an in-progress call on your desktop phone to your remote destination phone, such as a mobile phone. You can pick up an in-progress call on
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Whisper Intercom The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or hear the whisper intercom, and the original caller on the receiving phone does not hear the whisper intercom. The phone receiving a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is played before the called party hears the caller's voice. The receiving party must select the intercom lin
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To Answer an MLPP Call: End an active call (if necessary) and answer the MLPP call. If the active call has lower precedence than the incoming call, the active call is preempted. Tips – When you are receiving a priority (precedence) call, an MLPP icon on your phone screen indicates the priority level of the call. – When you make or receive an MLPP-enabled call, you hear special ring tones and call-waiting tones that differ from the standard tones. – When you or the other party are receiving a
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Pick Up Calls To pick up a call that is on hold or a call that is ringing at another extension: 1. Press the PickUp soft key. 2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your phone. To selectively pick up a call ringing at a number that belongs to a pickup group: � Press the GPickUp soft key. If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system, control of the call is
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3 Phone Features Index This section provides an alphabetical list of features for your Cisco Unified IP phone. Features supported in both SIP and SCCP protocols are marked as “Supported” and features not supported in either one of the protocols are marked as “Not Supported.” However, there are differences in how the feature works based on the call protocol. Table 1 Features (with page number references) Supported in SIP and SCCP Protocols. Features SIP SCCP Activate Do Not Disturb 15 Supporte
