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NCR RealPOS 7458
Release 1.0
Hardware Service
B005-0000-1442
Issue A
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The product described in this book is a licensed product of NCR Corporation. NCR is a registered trademark of NCR Corporation. NCR RealPOS, NCR RealPrice, NCR RealScan, NCR EasyPoint and NCR FastLane are either registered trademarks or trademarks of NCR Corporation in the United States and/or other countries. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available. NCR, therefore, reserves the right to change speci
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i Preface Audience This book is written for hardware installer/service personnel, system integrators, and field engineers. Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent. Safety Warnings Servicing Caution: This product does not contain user serviceable parts. Servicing should only be performed by a qualified service technician. Fuse Replacement Caution: For continued protection against risk of fire, replace only with
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ii Lithium Battery Warning Caution: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. The battery is battery is recyclable. At the end of its useful life, under various state and local laws it may be illegal to dispose of this battery into the municipal waste. Contact officials for recycling options or proper disposal. Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batte
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iii Grounding Instructions In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet,
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iv References • NCR RealPOS 7458 Hardware User’s Guide (B005-0000-1440) • NCR RealPOS 7458 Site Preparation (B005-0000-1441) • NCR RealPOS 7458 Parts Identification Manual (B005-0000-1443) • NCR 5932 USB Keyboard User’s Guide (B005-0000-1395) • NCR 5932 Wedge Keyboard User’s Guide (BD20-1369-A) • NCR 5942 12.1-Inch LCD Monitor User’s Guide (B005-0000-1394) • NCR 5953 12.1-Inch DynaKey User’s Guide (B005-0000-1161) • NCR 5952 Wedge DynaKey User’s Guide (BD20-1370-A) • NCR 5964 12.1-Inc
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v Table of Contents Chapter 1: Product Overview Introduction ...........................................................................................1-1 Cabinet .............................................................................................1-2 Label Locations......................................................................................1-4 Chapter 2: POST Diagnostics Power-On Self-Test (POST) Errors .....................................................2-1 Rec
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vi Replacing the Front Panel Control Board.............................3-16 Replacing the CD-ROM Drive................................................3-17 Removing the Hard Disk.............................................................3-19 Removing the Hard Disk Assembly......................................3-20 Replacing the Hard Disk Assembly ......................................3-20 Removing the Compact Flash.....................................................3-21 Replacing the C
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vii Latch Assembly Wiring and Adjustments................................3-47 Power Supply ......................................................................................3-48 AC Input ........................................................................................3-48 DC Outputs ...................................................................................3-48 Maximum Rated Output Power.................................................3-49 UPS ........................
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viii CPU Fan (CN10).......................................................................3-61 LCD Interface (CN4)................................................................3-62 Parallel (CN3) ...........................................................................3-63 IDE-1/IDE-2 (CN17, CN14) ........................................................3-64 Flexible Diskette (CN18)..............................................................3-65 PCI Riser Card (PCI1) ................
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ix Revision Record Issue Date Remarks A Feb 2003 First issue
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x Radio Frequency Interference Statements Federal Communications Commission (FCC) Information to User This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accor
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xi Voluntary Control Council for Interference (VCCI) International Radio Frequency Interference Statement Warning: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
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xii Declaration of Conformity Manufacturer's Name NCR Corporation NCR Corporation Manufacturer's Address Retail Solutions Division – Atlanta 2651 Satellite Boulevard Duluth, GA 30096-5810 Information Technology Equipment Type of Equipment Class 7458 Model Number 100-120 V/200-240 V, 2.0 A/1.0 A, 50-60 Hz Electrical Ratings (Input) NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45459, USA, declares that the equipment specified above conforms to the referenced EU Dir
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Chapter 1: Product Overview Introduction The NCR RealPOS 80 (also referred to as NCR 7458) is a powerful, retail-hardened point-of-sale terminal targeted for general merchandise, food and convenience store environments. It provides exceptional scalability utilizing Intel Celeron and Pentium III processors to address a range of price/performance levels and operating system environments. The system offers superior connectivity for retail, with support for legacy peripheral interfaces (
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1-2 Chapter 1: Product Overview The 7458 is designed with serviceability in mind to reduce costly downtime. It incorporates the latest in serviceability features including tool free serviceability. Specifically, the 7458 incorporates: • Removable hard drive – The terminal utilizes a front-side removable hard drive that slides easily out of the cabinetry without the use of any tools, which simplifies replacement. • Slide out motherboard tray – All internal components are quickly accessed
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Chapter 1: Product Overview 1-3 The following table highlights the standard features and options available with the RealPOS 80 base Models: Major Model CPU 7458-1110 Intel 850MHz Celeron, 128MB Memory, Flex Disk, 4 RS-232, 4 Powered USB, Audio/Mic. and US Power Cord. (G11) 7458-1111 Intel 850MHz Celeron, 128MB Memory, Flex Disk, 4 RS-232, 4 Powered USB, Audio/Mic. and US Power Cord. (CG1) 7458-1200 Intel 850MHz Celeron, 128MB Memory, Flex Disk, Hard Disk, 4 RS-232, 4 Powered USB,
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Class:7458-2201 S/N:36309845 Date:21 November 2002 1-4 Chapter 1: Product Overview Label Locations The serial number and model number are included on a label, which is located on the bottom of the Electronics Box Tray, which can be seen through a rectangular hole in the bottom of the cabinet. If the terminal was shipped with an Operating System pre-installed then there is also a Certificate of Authenticity label. Note: The serial number is repeated on the inside of the Front Security
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Chapter 2: POST Diagnostics Power-On Self-Test (POST) Errors Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. If a system boot is incomplete (for example, the system is turned off while it is going through the POST), then the next time the system is powered on you may get a message stating that the previous boot was incomplete. The BIOS will revert to safe values for the chip set, caches, I/O components, etc. This provides the
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2-2 Chapter 2: POST Diagnostics Recoverable POST Errors Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. If the Beep Error Codes option is set to ON in BIOS Setup, a series of 2 beeps is issued followed four (4) groups of 1 to 4 tones. These tones correspond to a specific Recoverable POST Error. The table below indicates this correlation. These Beep Codes are to assist in understanding an error in the case where the primary dis
