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Cruzer Enterprise
Troubleshooting FAQ
Revision 1.0
Document No.TSG-CRE-0507-10
May 2007
SanDisk Corporation
Corporate Headquarters • 601 McCarthy Blvd. • Milpitas, CA 95035
Phone (408) 801-1000 • Fax (408) 801-8657
www.sandisk.com
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 Table of Contents 1. Starting the Cruzer Enterprise ........................................1 2. Passwords ...................................................................3 3. Internationalization.......................................................4 4. Cruzer Enterprise Shutdown...........................................5 4.1 Guest Accounts ............................................................5 4.2 Help and Support.......
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 1. Starting the Cruzer Enterprise Q: WHY DIDN’T MY CRUZER ENTERPRISE DRIVE START WHEN I INSERTED IT? A: Is this the first time you have used your Cruzer Enterprise drive with this specific computer? Microsoft Windows new hardware setup occasionally does not start the autorun code on a removable drive. If this happens, the Cruzer Enterprise launcher partition of your Cruzer Enterprise drive can be seen in Windows but the password prom
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 Q: I INSERTED MY CRUZER ENTERPRISE DRIVE INTO MY CORPORATE MACHINE AND NOTHING HAPPENED. IS THERE A SECURITY POLICY THAT PROHIBITS THE CHANGE OF REGISTRY KEYS? A: When the Cruzer Enterprise does not launch because of a security policy that prohibits registry changes, registry keys should be modified to full control. For more information about modifying registry keys, see the Cruzer Enterprise Registry Key Reference Guide. Q: I GOT T
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 2. Passwords Q: WHAT ARE ‘SPECIAL’ CHARACTERS? A: A special character is any character that is not a letter or digit, for example, ‘@’ or ‘#’. These characters may be used in passwords to make them more complex and help prevent password hacking. Q: WHEN I TRIED TO TYPE A NEW PASSWORD, I GOT AN INVALID PASSWORD MESSAGE. WHAT DOES THIS MEAN? A: Cruzer Enterprise uses a complex password algorithm. Passwords must be a minimum of 4 cha
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 3. Internationalization Q: WHY DOES SOME OF THE TEXT STILL APPEAR IN ENGLISH AFTER I CHANGED MY LANGUAGE SETTINGS? A: Some of the Cruzer Enterprise drive strings have not yet been translated. For completeness, these strings will continue to be displayed in English until correct translations are available. Q: I PLUGGED IN MY CRUZER ENTERPRISE DRIVE AND I GOT A MESSAGE IN ENGLISH, BUT MY SELECTED LANGUAGE FOR CRUZER ENTERPRISE DRIVE IS
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 4. Cruzer Enterprise Shutdown Q: WHY CAN I STILL SEE THE CRUZER ENTERPRISE DRIVE IN WINDOWS EXPLORER WHEN I GET A MESSAGE THAT MY CRUZER ENTERPRISE DRIVE HAS SUCCESSFULLY SHUT DOWN? A: Cruzer Enterprise was able to shut down but Windows did not eject the drives. Click the Windows Safely Remove Hardware taskbar icon to eject your Cruzer Enterprise drive. Q: WHY DOES IT SOMETIIMES TAKE A LONG TIME TO SHUT DOWN THE CRUZER ENTERPRISE DR
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 Q: WHY DIDN’T CRUZER ENTERPRISE STORE MY SETTING CHANGES WHEN I MODIFIED THEM USING A GUEST ACCOUNT? A: Cruzer Enterprise does not permit changing device settings using a Guest account. Log out of the Guest account and log in with an account with higher privileges before changing the Cruzer Enterprise drive settings. 4.2 Help and Support Q: CAN I USE CRUZER ENTERPRISE ON A COMPUTER RUNNING WINDOWS 2000 SP3 OR EARLIER? A: Cruzer Ent
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Cruzer Enterprise Troubleshooting FAQ Revision 1.0 ® SanDisk Corporation general policy does not recommend the use of its products in life support applications where in a failure or malfunction of the product may directly threaten life or injury. Per SanDisk Terms and Conditions of Sale, the user of SanDisk products in life support applications assumes all risk of such use and indemnifies SanDisk against all damages. See “Disclaimer of Liability.” This document is for information u
