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MITEL
5540 IP Console
User Guide
Release 1.0
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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Table of Contents Chapter 1: Getting Started Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About the Conso
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Table of Contents Misdialed Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Reaching a Busy Destination or an Extension with Do Not Disturb Activated . . . . . . . . . . . . . . 20 Reaching an Extension with an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents Centralized Attendant Service (CAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Chapter 3: Using System Functions Viewing System Alarm Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Viewing 911 Call Alarms. . . . . .
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Mitel 5540 IP Console - User Guide Changing Room Occupancy and Condition Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Checking-In/Checking-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting/Canceling Wake-up Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Setting Room Call Restrictions . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1 Getting Started
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Mitel 5540 IP Console - User Guide 2
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Introduction Introduction Take a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console. The first section introduces you to the console. You will learn what each group of keys does and how to interpret information on the console display. This section also contains information about how to use this guide. A note about feature availability The features available on your telephone system have been selected by your company and may not include
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Mitel 5540 IP Console - User Guide About the Console Before you begin Before operating the console, check that the display shows [F1> through [F0> and the correct time and date. Also, make sure the handset is plugged into the side of the console. If any problems occur, contact your communications department for assistance. Console Components The illustration below shows the main parts of the console. Cable Connections LCD Display Training Jack Handset and Headset Jack Volume and Contrast Co
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About the Console Corded Handset and Headset Ports There are two jacks on the left side. One is for the handset or headset that you use; the other is for the handset or headset used by the person training or monitoring new attendants. Console Rear Ports The cabling required to connect the console to the telephone system is located at the rear of the console. The cables should be connected by a qualified system installer and should not be adjusted by unauthorized personnel. The Cordless Headse
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Mitel 5540 IP Console - User Guide Console Keys The console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keys The dialpad on the right side of the console has 20 keys, including the standard 12 dialing keys. Ringer Volume keys: The Volume ∧ and Volume ∨ keys increase or decrease the loudness of the console ringer and handset volume. Contrast Control keys: The Contrast ∧ and Contrast ∨ keys increase or decrease the display contrast and brightness. Cursor Control keys
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About the Console Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place a call on hold, the lamp above the key lights. Use this key… When you want to… Function activate softkeys (explained in the next section), which are used for operations such as setting the console date and time and switching the console to Night Service. Trunk Group see which trunk groups are busy. Cancel clear misdialed information. Set Page pag
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Mitel 5540 IP Console - User Guide Adjusting the Console Adjusting the Ringer Volume To raise or lower the ringer volume while the console is ringing: 1. Press and release the Volume ∧ key to increase or the Volume ∨ key to decrease the volume. 2. Repeat until the ringing is at the volume you want. Adjusting the Handset and Headset Receiver Volume The Volume keys adjust the volume of the console ringer and the volume of the handset and headset receiver. Although you can have a handset and a he
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Adjusting the Console Adjusting the Display Brightness To dim or brighten the display: 1. Press and hold Function. Note: When the Function key is pressed, the display shows the available softkeys. These softkeys can be ignored as the display will revert to normal when the F1 key is pressed. 2. Press the Contrast ∧ key until you reach the desired level of brightness. 3. Press the Contrast ∨ key to decrease the brightness to the desired level. 4. Press F1 when finished. Note: The backlight on t
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Mitel 5540 IP Console - User Guide Setting the Console Language The console can display call-handling information and softkey prompts in English, French or Spanish. (Other languages may be available depending on system programming.) To change languages: 1. Press Function. 2. Press [Att Function]. 3. Press [Language]. 4. Press the softkey that corresponds to the language you want. Changing the Attendant Present/Absent Status You can change the Attendant status to "Absent" when you plan to be awa
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Adjusting the Console To program Firmkeys: 1. Press Function. 2. Press [Att Function]. 3. Press [Firmkeys]. The display shows the current Firmkey programming. 4. Press the blank Firmkey (not the softkey) you want to program repeatedly until the desired options appears at that location. For example, to program the Phone Book option to the third Firmkey from the left, continue pressing that key until [Phonebook] appears at the [F3> location on the display. 5. Press [Save]. 6. Repeat steps 4 and
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Mitel 5540 IP Console - User Guide Using a Cordless Headset with the Console The 5540 IP Console supports the Jabra GN9350e Cordless Headset. For details on how to operate these headsets, please refer to the manufacturer’s documentation. Connecting the Cordless Headset The GN9350e is comprised of a base station and a cordless headset. Base Station Cordless Headset You can connect the GN9350e base station to the 5540 IP Console in one of two ways: • in training mode • in operational mode
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Using a Cordless Headset with the Console Using the Cordless Headset for Operational Mode 1. Unplug the handset cord from the 5540 IP Console. 2. Plug the console handset cord into the handset port of the cordless base station. 3. Plug the base’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port at the back of the 5540 IP Console. 13
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Mitel 5540 IP Console - User Guide Using the Cordless Headset for Training Mode 1. Unplug the handset cord from the 5540 IP Console. 2. Plug the console handset cord into the headset port of the 5540 IP Console. 3. Plug the base station’s telephone cord to the handset port of the 5540 IP Console. 4. Connect the Cordless Headset cable between the AUX port of the cordless base station and the Wireless Port at the back of the 5540 IP Console. 14
