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Welcome to OnStar.
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Welcome. Congratulations on your purchase of an OnStar-equipped vehicle! With OnStar, you can enjoy the peace of mind that comes with knowing you’re doing all you can to keep you, your family, and your vehicle safe. This guide will assist you in becoming familiar with all the services OnStar provides, so keep it in your vehicle for future reference. If you need further assistance, press the blue OnStar button to speak with a specially trained OnStar Advisor 24 hours a day, 365 d
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OnStar Owner’s Guide THE BLUE BUTTON THE EMERGENCY BUTTON Table of Contents THE PHONE BUTTON GENERAL INFORMATION ■ System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What services you get ■ with the Safe & Sound Plan . . . . . . . . . . . . . . . . . . . . . . . 6-9 ■ with the Directions & Connections Plan . . . . . . . . . . 10-11 ■ OnStar Turn-by-Turn Navigation . . . . . . . . . . . . . . . . . . . . 12-19 ■ Emergency Services . . . .
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It begins with the blue button. Push this button now and you’ll be connected to a specially trained OnStar Advisor who can verify all of your account information and can answer any questions you may have. � Most new OnStar-equipped vehicles come with a one-year subscription to the Safe & Sound Plan. There’s no cost to talk to a knowledgeable OnStar Advisor, it’s all a part of your OnStar service. � If your vehicle comes with the one-year Directions & Connections Plan, or if you choose
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System Status To the right of the OnStar buttons is a System Status light. Your vehicle runs an OnStar systems check every time you start up. This light is designed to indicate to you that your OnStar system is active and ready to make calls. On vehicles with an automatic dimming rearview mirror, the green light on the left side of the button indicates that the automatic dimming function is on. Solid Green - indicates the OnStar system is fully functional and ready to make or receive cal
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To fi nd out what OnStar can do for you, just push the blue button. Most new vehicles come with one year of OnStar service, available 24/7. There are two levels of service – the Safe & Sound Plan and the Directions & Connections Plan. Both plans come with all the Emergency services, Safe & Sound services and the Hand-Free Calling feature. The uplevel Directions & Connections Plan adds driving directions and several connection services. An OnStar Advisor can tell you the plan that came wit
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The Blue OnStar Button The Safe & Sound Plan (Includes a link to all of the Emergency Services, plus the following services) Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 OnStar Vehicle Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 – GM Goodwrench On Demand Diagnostics Remote Door Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Stolen Vehicle Location Assistance . . . .
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The Safe & Sound Plan includes: Roadside Assistance No one wants to get stuck on the road with vehicle trouble, but if you do, OnStar can help. � Flat tire? � Out of gas? � Need a tow? Just push the blue button . Because your vehicle sends your location to OnStar, helpful Advisors can direct Roadside Services to your exact loca- tion to get help to you quickly. OnStar Vehicle Diagnostics* OnStar V ehicle Diagnostics is an OnStar service that can automatically run a diag
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gives you a convenient method to get important information about your car or truck to help you keep it ready for the road. OnStar V ehicle Diagnostics is available on most new GM vehicles and is included with your OnStar subscription at no extra charge. All you need to do is push your OnStar button, or sign up online with your e-mail address at onstar.com. GM Goodwrenc h On Demand Diagnostics While OnStar V ehicle Diagnostics can check your vehicle automatically every month, you can also re
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The Safe & Sound Plan includes: Fuel Station Location You’re on a long trip, you weren’t watching the fuel gauge, and the “LOW FUEL” light just came on. Where’s the next station? How far away is it? Should you turn around? Don’t panic, it happens to everyone, and you’ve got OnStar onboard. A helpful Advisor can locate the nearest gas station or diesel fuel station, and all the E85 Ethanol stations in the U.S. and Canada. And they can give you exact driving directions to get there. If your
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Recording Driving Directions - Advisor Playback What was that again? Y our OnStar system is equipped with an Advisor playback recorder to store information given to you during a call with an OnStar Advisor, like driving directions or Hands-Free Calling instructions. You can play back the stored audio information at a later time. TO RECORD: 1. While you’re on the call, push the blue OnStar button . You will hear the system beep (starts recording). 2. To stop recording, push t
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The Directions & Connections Plan includes: Directions The Directions & Connections Plan gives you all the services included in the Safe & Sound Plan, plus Driving Directions, Information Services and Ride Assist. If you have the Safe & Sound Plan, you can easily upgrade to Direc- tions & Connections for an additional cost. Your OnStar Advisor has instant access to names, phone numbers, and addresses for millions of businesses, and will assist you with the following: Driving Directions
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Connections Information/Convenience Services You have the ready assistance of Advisors, who can access more than eight million service listings, including hotels, restaurants, gas stations, dealerships, hospitals, ATMs, and airports – more than 250 service categories in all. Our Advisors can even assist you with reservations. If you get low on gas in the middle of nowhere, just push the blue button and ask an Advisor for help. Looking for a fi ve-star restaurant on the Miracle Mile in Ch
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OnStar Turn-by-Turn Navigation OnStar Turn-by-Turn Navigation: Getting Your Planned Route Push the blue button to connect to an OnStar Advisor . Tell the Advisor the state, city, address, or the name of your desired destination, or, you can have the Advisor fi nd it for you. If you would like to avoid traveling on high- ways or toll roads, be sure to tell the Advisor and they’ll create a planned route that will attempt to avoid those types of roads. Keep in mind that planned rou
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Turn Instructions The OnStar Turn-by-Turn Navigation system can guide you through each turn or driving maneuver you need to make to get to your destination. In most cases you’ll get up to three messages about upcoming turns. It doesn’t matter if your radio is on or not, the turn instructions will play through the vehicle speakers. You can control the message volume using the radio volume control – only when the Turn-by-Turn Navigation messages are playing. 1. Your directions will annou
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OnStar Turn-by-Turn Navigation Making a Wrong Turn or Making Stops During a Planned Route Because the OnStar T urn-by-Turn Navigation system stores the turns of your planned route and continually checks your position along that route, when you make a wrong turn or miss a turn, the system should recognize this. You’ll hear a message that says “You have left the planned route, do you need directions to get back on route? I’m listening now, please say “Yes or No.” If, for instance, you hav
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Arriving at your Destination As you complete your route and reach your destination the system should give you an announcement like, “Your destination is ahead,” or “1234 Miller Road is on your right.” Once you hear a message like this, the driv- ing instructions automatically end. Occasionally, because you did not cross an exact address, the driving instructions could continue as you leave your destination. Just push the phone button and say “Cancel route.” This ends the dri
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OnStar Turn-by-Turn Navigation The preview feature on the radio display is intended as a convenient method to allow you to see the next few turn turns of your planned route. In order to reduce distractions while driving, you should limit the use of this but- ton to view the next few turns only. Note: Choosing to engage in extended turn previews can lead you to look away from the road frequently or longer than usual. Looking away from the road for prolonged periods may cau
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OnStar Turn-by-Turn Navigation Commands Did you know you can talk to your OnStar Turn-by-Turn Navigation? When- ever you have an active planned route you can give specifi c voice commands to get information about your planned route. Push the Phone button and you’ll hear OnStar respond “OnStar Ready.” This means that the system is listening for you to say a command. Here is a complete list of the navigation commands available to you: “Repeat”- Say that again! If you missed the last turn
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OnStar Turn-by-Turn Navigation (cont. from pg. 17) “Get My Destination”- When Will We Be There? You can get the distance remaining to your destination at any time by pushing the phone button and giving the command, “Get My Destination.” The system responds with the current distance to your destination and the next turn you’ll be making. “Help”- Push the phone button and say “Help.” When you do, all the voice commands will be played as well as the Hands-Free Calling com- mand
