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Troubleshooting
Bissell ProHeat 2X Select BS-9400F
CONTENTS PAGE
Consumer states unit will not spray to the floor and no spray
from the upholstery tool…………………………………………………….Page 2
Consumer states no or low suction…………………….…………………..Page 8
Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 11
Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 12
Consumer states uni
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Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over the hole where red Lint Filter Basket sits
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Solution 2: Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution? No, empty and refill water tank and Yes fill SmartMix bottle (solut ion bottle) with Bissell Solution, problem solved Tank-in-Tank may not be seated in machine completely. Switch power switch OFF (O). Remove Tank-in-Tank Assembly from machine. Ensure Tank Lid is securely hooked into grove on front lip of Tank and lock into place by
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Solution 3: Remove SmartMix bottle from unit Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw? Yes No, tighten o-shaped ring securely over straw, problem solved Is there liquid in the SmartMix reservoir? Yes No Check the black and red tank gasket on the SmartMix bottle The neck of the SmartMix bottle may be cap and on the bottom of the Tank-in-Tank. Is gasket lodged in undersized, therefore the cap will not make base of unit or has it been lost? pro
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Solution 4: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Small Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear e
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Locate the Small Brush Belt, has it come off the Brush end? No, is Brush Assembly damaged, or full of debris? Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt No, replace end cap by Yes, remove debris and hair with soft cloth and scissors or order replacement reversing the steps above brush asse
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Solution 5: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Large Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards. Remove the clear end
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Consumer states no or low suction Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area. If this occurs, remo
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Solution 2: Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit. Is the lid or tank damaged? No Yes, advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-in-Tank Assembly Ensure Tank Lid is securely attached to tank as this is where all the suction is and it depends on it being air tight How do you attach Tank Lid to tank? Start with lid off (may need to lift grey latch at back
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Solution 3: Remove the tank-in-tank assembly from the unit Remove Tank Lid from Tank How? Pull and lift grey latch on back of Tank to unlatch and remove tank lid. Place Tank Lid upside down and remove red Lint Filter basket located inside lid on the left hand side How? Pull red plastic flap up and hold it away from red Lint Filter with one hand. Then with your other hand lift small tab on the side of the red Lint Filter Basket to remove red Lint Filter Basket from Tank Lid
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Consumer states unit will spray through the hose, but not to the floor. Solution 1: The Pump may have lost prime To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute. Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now? No, process to Solution 2 Yes, problem solved Solution 2: Turn unit off Remove any debris on the spray tips located at bottom of unit with a soft brush (an old too
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Consumer states unit will spray at the floor, but not through the upholstery hose. Solution 1: Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? No Yes, Advise to run tool through hot tap water and if still does not spray through too advise customer to call Bissell Free Call 1800 number again and press Option 4 for Clean out the spray tip with the end of an unfold ed paper clip. spare parts and order replacement Does the uni
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Consumer states unit is releasing too much solution or only shampoo. Solution 1: Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw; others are molded to the cap Yes No, Fit O ring securely, problem solved Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost? Yes,
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Consumer states unit will not release any shampoo Solution 1: Does the SmartMix Knob (located next to SmartMix solution bottle) function properly? No Yes, remove SmartMix bottle (solution tank) from unit SmartMix knob may have been forced too Is the red O shaped ring on the SmartMix Cap Insert far counter-clockwise past “Rinse” setting fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable and need to fit over the straw, others are molded to the cap). Re
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Solution 2: Check the black and red tank gasket on the SmartMix bottle cap. Is the gasket lodged in base of unit or has it been lost? No Yes Fill the Tank- in-Tank Assembly with hot (not boiling) Reattach gasket by pushing the red rounded water and place in unit portion over the black lip of the SmartMix bottle or order new gasket if appropriate, problem solved Remove the SmartMix bottle from the unit Set the SmartMix dial to “Rinse” setting Turn the unit on Press the trigger and f
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Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: On the Turbo brush attachment, is the black slider flicked to ‘Suction’ setting? No, Flick it backwards towards you from ‘Brush’ Yes, refer to ‘Low or no suction’ setting to ‘S uction’ setting. Is there suction now? above Yes, proble m solved No, refer to ‘Low or no suction’ above Prepared by Monique Lani
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Consumer reports the water that is sprayed out is not hot. Solution 1: Is the machine switched on at the power outlet in the wall? Yes, is the power switch and red heater switch on the unit No, switch the power on, problem solved switched to ON (l) position? Yes No, switch the power switch and red heater switch to ON (l) position, problem solved ** NOTE: The heater will increase the water temperature by 25°f. You should start with hot tap water in the bladder. Empty the Tank-in-Ta
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Consumer states the brush will not turn. **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid any damage to the floor. The brushes will only rotate when the unit is reclined using the detent pedal **NOTE: Advise customer that the following can lead to brush belt breakage and it is important that they follow usage instructions carefully to ensure this does not occur again in the future: 1. When using the unit to clean mats, take ca
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Solution 2: Check Small Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the
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Solution 3: Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine Check Large Brush Belt to ensure it is in place How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards. Remove the clear
