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USER MANUAL
FOR THE
PolyCom EX System
If you require assistance, please contact the NORTH Network Support Centre at
1-866-480-2255 or support@northnetwork.com
Prepared by: M. Dreger
Edited by: A. Nickoloff, Manager Service Development & Training
August 18, 2004 Version 1.1
PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 1 of 13
Copyright © NORTH Network 1998.
The information herein may be reproduced pr
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Table of Contents CHAPTER 1 – GENERAL SYSTEM INFORMATION ............................3 Using The Remote Control................................................................................... 3 The Remote ControlThe Remote Control Buttons Explained ....................................4 The Remote Control Buttons Explained.......................................................................5 Turning the PolyCom EX System ON & OFF ......................................................
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CHAPTER 1 – GENERAL SYSTEM INFORMATION USING THE REMOTE CONTROL The remote control works very much like a television remote control. The remote control is used to move the camera right and left (pan), up and down (tilt), zoom in and out, adjust the volume and make video calls. There are two sensors located on the bottom of the remote control. When you place the remote control down on the table, the image that you see on your monitor may change. To keep the image the same, lay the rem
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The Remote Control Call/hang up button 12 1 Snap button Directory button 13 2 Directional 21 Select button 3 Home button 14 Back 4 Volume 15 5 Far/Near buttons Zoom button 6 Mute 16 Picture in Picture (PIP) btt 7 Auto 17 Preset 8 Camera 9 18 Keyboard button Dot 10 Delete button Number 19 11 Graphics button 20 Help PolyCom EX User Manual Aug. 18, 2004 v 1.1 Page 4 of 13 Copyright © NORTH Network 1998. The information herein may be r
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The Remote Control Buttons Explained 1 Snap Button The snap button allows you to preview and send still images to the far site. 2 Directional Buttons The directional buttons allow you to adjust the camera and navigate through menus. 3 Home Button The home button returns you to the main (home) screen. 4 Volume Button The volume button allows you to increase or decrease the sound you hear from the far sites. 5 Zoom Button The zoom button allows you to zoom the camera image in or
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17 Preset Button The preset button allows you to store camera positions (when followed by a number) or delete all stored camera positions. 18 Dot Button The dot button allows you to manually enter a period in an IP address. 19 Number Buttons The number buttons allow you to enter in numbers or move the camera to a stored preset. 20 Help Button The help button allows you to access online help; access the Network Status screen if you are in a call. 21 Select Button Use the direct
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To ensure that the unit has been connected properly to the network, a green “up arrow” for each network connection will appear on the screen. Note: If any of the network connections have not been made, a red “down arrow” will appear. Once all network connections have been made, the network information will disappear from the screen and the system will be ready for use. PLACING A VIDEO CALL The NORTH Network technical team will enter the IP addresses for all NORTH Network sites
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Speed Dialing a Frequently Called Site If you call certain site frequently you can use the Speed Dial option to access the six most recent video calls made from your location. To speed dial a frequently called site: 1. Access the Speed Dial on the Main Menu, by using the red DIRECTIONAL buttons to highlight the Speed Dial icon and press the SELECT button. The Speed Dial List screen appears. 2. If the site you want to call appears as one of the six entries in the Speed Dial List, s
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CAMERA CONTROLS You can control both your camera (Near End) and the camera at the other location (Far End). Near End Camera To adjust your camera, press the NEAR button on the remote control once. The camera icon found in the top right hand corner of the television monitor will point towards you. If the camera is already facing you, pressing the NEAR button temporarily displays other icons. Far End Camera To control the far end camera during a call, press the FAR button on the r
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Camera Presets - Storing It is suggested that all camera presets be done before starting a videoconference. A total of 10 presets are available. YOUR CAMERA: The camera icon in the top right corner should be pointing towards you. If not, press the NEAR button. Frame the individual(s) or objects using the ZOOM button and DIRECTIONAL buttons. FAR END CAMERA: The camera icon in the top right corner should be pointing away from you. If not, press the FAR button. Frame the individual(s)
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Camera Presets - Deleting Camera presets will remain until they are either changed or deleted. To delete all your presets: 1. Press the PRESET button on your remote. 2. Press the # (number sign) on your remote. The camera presets are now deleted. You cannot delete presets one at a time; you can only delete them all at once. Snapshots TAKING/SENDING A SNAPSHOT IMAGE During a call you can obtain and send a snapshot image of what is on the screen. This image can be captured from t
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PICTURE-IN-PICTURE (PIP) During a call on a single-monitor system, the PIP displays the camera view at the Near End. This helps you to adjust your own image if you need to. During a call on a single-monitor system, if a remote site shows content, such as a slideshow presentation, the content appears in the main part of the screen and the PIP changes to show the people at the Far End. During a call on a dual-monitor system, if a site shows content, one of the monitors shows the content
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CHAPTER 2 – TROUBLESHOOTING PROBLEM POTENTIAL SOLUTION Monitors are black. The system may be in standby mode. Pick up the touch sensitive remote control. The Main Menu screen should appear on the main monitor. The monitors may be turned off. Locate the POWER button(s) on the monitor(s) and turn it (them) on. Remote control and the Locate the power switches on both the codec and monitor (refer to monitor(s) both appear to be the section in Chapter 1: Turning the PolyCom EX system o
