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2420 Digital Telephone
User’s Guide
Release 4
555-250-701
Issue 3
November 2004
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Such intrusions may be either to/through synchronous (time-multiplexed Copyright 2004, Avaya Inc. and/or circuit-based), or asynchronous (character-, message-, or All Rights Reserved packet-based) equipment, or interfaces for reasons of: Notice • Utilization (of capabilities special to the accessed equipment) • Theft (such as, of intellectual property, financial assets, or toll Every effort was made to ensure that the information in this document was facility access) complete and accurate at
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Electromagnetic Compatibility (EMC) Standards Installation and Repairs This product complies with and conforms to the following international Before installing this equipment, users should ensure that it is permissible EMC standards and all relevant national deviations: to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of Limits and Methods of Measurement of Radio Interference of Information connection.
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Contents Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Support for Call Center Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Safety Information. . . . . . . . . . . . . . . . . . . . . . .
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Contents Saving a Call Log Entry to Your Speed Dial List . . . . . . . . . . . . . . . . . . . . . 36 Deleting a Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 The Label Action Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Working in the Label Action Screen. . . . . . . . . . . . . . . . . . . . . . . . . .
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Overview The 2420 Digital Telephone is a multiline digital telephone for use with an Avaya call processing system. The 2420 telephone puts convenient features and capabilities at your fingertips, including: ● an easy-to-read screen—that allows you to view - call appearance/feature button labels -the call log - speed dial lists - call identifier information ● a flexible call appearance/feature button display—that allows you to choose between an 8 or 12-button label format and eliminates the n
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Support for Call Center Users To meet the needs of call center users, the 2420 telephone offers the following features: ● Call Center Mode operation—available from the Options Screen, this setting changes the standard display from 8 to 12 call appearance/feature button labels. When you select this mode, the bottom line of the screen display, which is used for softkey labels in standard mode, can contain four more call appearance/feature buttons with shortened labels. ● compatibility with a v
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Overview Base Units - M12LUCM Modular Base Unit Adapter Cord - HIC-1 “H-top” Headset Adapter Cord Cordless Headpiece/Base Unit - LKA 10 Cord Free Headset (900 MHz RF) Cordless Headset Adapter - MIP-1 Cordless Headset Adapter ● support for the Group Listen feature—when this feature is programmed, you can use the handset or headset and speaker of the 2420 telephone simultaneously. While you assist a customer with the headset, your supervisor can use the speaker to listen to the conversation. Th
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2420 Telephone Components The following items correspond to the numbers in Figure 1. Table 1: The 2420 Telephone Components 1) Call appearance/feature buttons — Use 7) Dialpad — Standard 12-button pad that to access incoming/outgoing lines and allows you to dial telephone numbers. programmed features. An underscore indicates the currently selected call appearance. 2) Display — Shows the status for the call 8) Speaker button — Use to access appearances, information for a call, the built-in t
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2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you can perform. To See on page 13 Understand call appearance/feature button The Home Screen displays Change call appearance/feature button layout Display Mode (Call Center Mode) on page 47 by enabling Call Center mode Answer and make calls, hold calls, transfer Call-Handlin
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The Home Screen The Home Screen The Home screen consists of three pages and displays ● the available call appearance/feature buttons ● caller ID information ● the current date and time ● softkeys ● information provided by the Avaya call processing system Usually, you use the Home screen to perform standard call handling. When the 2420 telephone operates in normal display mode, eight call appearance/feature buttons appear on each page of the Home screen. See Figure 2. Note: Note: In Call Cente
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Figure 2: Sample Home Screen - Page 1 a 206 : Timer b 206 : Abr Program c 206 : Call Pickup Directory : SendAllCalls 4:10PM 3/29/02 New Calls: 4 SpDial Log Option Label Navigating in the Home Screen Pages Navigating in the Home Screen Pages To Press Move to the previous or next Home or respectively screen page Return to Page 1 of the Home screen at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option so
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The Home Screen Call Appearance and Call Identification Displays By default, the 2420 telephone has eight call appearance/feature buttons per screen page. When Call Center mode is enabled, 12 call appearance/feature buttons appear on the first two pages of the Home Screen. Starting with the first button in the upper left corner of the 2420 telephone and going down, the display identifies the buttons in the left column. These buttons are considered call appearance/ feature buttons 1 through 4
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Status Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. See Tones and Their Meaning on page 60 for information about the corresponding audio alert. Active The call you are currently handling. On hold A call currently on hold. On soft A call put on hold
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Make a call You can make calls manually or automatically from the 2420 telephone. To make a call manually 1. Go off hook with the handset, headset, or speaker. 2. When you hear dial tone, press the dialpad buttons to enter the extension or telephone number. If you are calling an external number, you must include the required code (for example, “9”) to access an outside line. To have the 2420 telephone make a call automatically Perform one of the following steps: ● Press to have the 2420 tele
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Call-Handling Features To return to the held call Press the call appearance button of the held call. Note: Note: Your system manager might have administered the Unhold feature. In this case, you can return to the held call by pressing . Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed. The Redial feature can dial a maximum of 24 digits. To redial the last number that you dialed Press . Speakerphone The two-way built-in speake
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To change from the handset to the speakerphone 1.Press . 2. Hang up the handset. To end a speakerphone call Press again. To use the Group Listen feature (if administered) in which the handset or headset and the speaker are active at the same time While you are active on the handset or headset, press . Note: Note: When the 201A Recorder Interface Module is installed with the 2420 telephone and administered to use the headset jacks on the 20A, you cannot use the Group Listen feature in which
