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AT&T
®
Communications System
DEFINITY
Generic 1 and Generic 3
and System 75
7444 Voice Terminal
User's Guide
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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: AT&T Customer Information Center 2855 North Franklin Road P.O. Box 19901 Indianapolis, Indiana 46219 1 800 432-6600, In Canada: 1 800 255-1242 Order: Document
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Contents 1 Your 7444 Voice Terminal What the Features Do 4 Voice Features 4 Display Features 7 How to Use the Features 9 9 Special Instructions 1 0 Conventions Troubleshooting 1 0 Quick Reference Lists 1 0 Voice Features 1 1 Abbreviated Dialing (AD) 1 1 Automatic Callback 1 3 Bridging 1 4 Call Coverage 1 4 Call Forwarding All Calls 1 5 Call Park 1 6 1 7 Call Pickup Conference 1 7 Drop 1 8 Hold 1 9 Intercom (Automatic/Dial) 1 9 Last Number Dialed 2 0 Leave Word Calling (LWC) 2 0 Message 2 1 Mute
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29 Display Features 29 Activating and Clearing the Display 29 Normal Mode 29 Inspect 30 Integrated Directory 30 Message Retrieval 32 Normal 32 Stored Number 33 Time/Date 33 Timer 34 Tones and Their Meanings 34 Ringing Tones 34 Handset Tones 35 Troubleshooting 36 System 75 Version Notes 37 Key Words to Know Quick Reference Lists ii
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Your 7444 Voice Terminal The 7444 voice terminal is designed so that you can conveniently use the many ® features of the DEFINITY Communications System and System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below and explained on the following page. Figure 1. 7444 Voice Terminal Starting with the handset and continuing clockwise: 1) Handset For placing and answering calls (also known as the receiver). 2) Drop/Test button For disconnecting from a call. When used with [ S
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8) Line jack This jack is used for connecting a line cord to your voice (on back of voice terminal) terminal. The jack is labeled “LINE.” 9) Call appearances/ These 22 buttons can be used for either incoming and feature button outgoing calls (call appearances) and are labeled with an extension number or accessing features (feature buttons) and are labeled with a feature name. Each has a red in- use light to tell you this is the line you are using or that this is the line you will get when you li
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Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your System Manager to see how your Speaker button is to be used. 15) Message light A red light which goes on when a message has been left for you. 16) Volume control For adjusting the volume of the speaker or the built-in button speakerphone when you are on a call, or for adjusting the volume for the tone ringer when you are not using the speakerphone. 17)
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What the Features Do Here are brief descriptions of 31 features, including what each one does and how you might want to use it. The first 24 are voice features and the final 7 are display features. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, the Select Button, Select Ring, Self-Test, and Transfer voice features and Normal mode among the display features. You may also be able to use the Speakerphone (and Reset Speakerphon
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Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal. Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to
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Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate that your call requires immediate attention. Use when you have important or timely information for someone. Reset Speakerphone Initiates an acoustic test of the surrounding environment by using a series of tones. When the tones stop, your speakerphone has finished adjusting itself for optimal performance. It is now ready for use. Use whenever you move your voice terminal to a different location
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Display Features Inspect Shows you call-related information for an incoming call when you are already active on a call. Use to identify and screen new calls. Integrated Directory Searches for the extension of another user by allowing you to key in the user’s name with the dial pad. Use as a handy quick reference source for extension number information. Message Retrieval Allows you to retrieve messages left for you that have lit your Message light. Will also let you retrieve messages for ot
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How to Use the Features The procedures that follow give short, step-by-step instructions for using each of the features. For your convenience, features are listed alphabetically. Special Instructions The first time you use these procedures, you will need to customize them for yourself by following the directions below. Your System Manager can supply the information required. ● To the right of each feature name is a box. For each feature that you have, mark a [ ✔ ] in the blank box as a reminder.
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Conventions The following conventions are used in the procedures: Gray Type Procedural steps in gray type are steps that you should follow if you do not have a button assigned for the feature. This box represents a call appearance button, which is [ xxxxx ] used exclusively for placing or receiving calls. The button has a red in-use light and a green status light and is labeled with an extension number (shown as xxxxx). Each of these boxes represents a button that has a feature [ Feature ] and a
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Voice Features Abbreviated Dialing (AD) To program/reprogram 1 On a separate sheet of paper, jot down the outside numbers, extensions, and/or feature codes you want an AD button to program Note: AD buttons must first be assigned by your Note: Each AD button will hold one complete phone System Manager. number or feature code. 2 Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3. 3 Press [ Program ] (i
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To program/reprogram an On a separate sheet of paper, jot down the outside 1 numbers, extensions, and/or feature codes you want to outside number, program as items on your personal list(s) (see example extension, or feature code to the left) into a personal list Note: Each phone number or feature code is stored as a separate item. 2 Pick up handset [dial tone] Note: If you are using the built-in speakerphone, you must press a call appearance button, before you proceed to Step 3. 3 Press [ Progra
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Automatic Callback 1 Press [ Auto Callback ] during call attempt To automatically place [confirmation tone] another call to an extension that was busy, ● Green light goes on steadily until callback is did not answer, or completed or canceled returned a call waiting Note: If you send your calls to coverage after ringback tone activating Automatic Callback, your callback calls will still ring at your extension and will not be redirected to coverage. 2 Hang up ● You will get a 3-burst priority ring
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Bridging 1 Press [ xxxxx ] of bridged call To answer a bridged call Note: If your voice terminal has Ringing Appearance Preference, this step is not necessary; you will automatically be connected to the call when you lift the handset. 1 Press [ Exclusion xxxxx ] while connected to the call To use Manual Exclusion to prevent other bridged Note: Pressing [ Exclusion xxxxx ] again reactivates terminals from entering a bridging. call (on a per call basis) Call Coverage 1 Press [ xxxxx ] of incoming
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To talk privately with 1 Press [ Transfer ] [dial tone] co-worker after answering ● Call is put on hold a redirected call 2 Press [ Consult ] [priority ring to co-worker] or Dial co-worker’s extension Note: You can privately discuss the call at this time; if your co-worker is not available, press the fluttering [ xxxxx ] to reconnect to call. 3 Press [ Transfer ] again to send call to co-worker or press [ Conference Ring ] to make it a 3-party call Call Forwarding All Calls To temporarily redire
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To cancel Press [ Call Forward ] again (while on-hook) 1 Call Forwarding or Dial Call Forward Cancel code [confirmation tone] ● Your calls will now ring at your own voice terminal Call Park To park a call at your Note: If a [ Call Park ] button has been assigned to your extension (for retrieval at voice terminal, simply press [ Call Park ] and hang up; any extension) otherwise, follow the instructions below. 1 Press [ Transfer ] [dial tone] 2 Dial Call Park code [confirmation tone] 3 Press [ Tra
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Call Pickup Press [ Call Pickup ] To answer a call placed to 1 or Dial Call Pickup code a member of your pickup group when your voice ● Called voice terminal stops ringing terminal is idle ● You are connected to ringing call To pick up a call while 1 Press [ Hold ] you are active on another ● Present call is put on hold call ● Green light flutters Press [ Call Pickup ] 2 ● Called voice terminal stops ringing ● You are connected to incoming call Note: To return to held call after completing picku
