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Hicom 300
optiset E standard
optiset E advance / advance plus
optiset E memory
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User Guide Introduction .............................................................................................. 5 Executive / Secretary Features .............................................................. 7 Dial Executive / Dial Secretary ................................................................. 7 Answering Calls for Executive/s ...............................................................8 Ring Transfer ........................................................................
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User Guide - Cont’d Call Diversion Features ........................................................................26 Fixed Call Forwarding ............................................................................. 26 Variable Call Forwarding ......................................................................... 28 PIN Features .......................................................................................... 29 Electronic Telephone Lock ...........................................
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Introduction This guide is designed to assist extension users on a Siemens Hicom 300 Communication System to use all authorised features. Your extension may not be authorised ***** to use all features. The Siemens representative can confirm features that are available to you. ***** - authorised features are those features that your company has designated for your use and may vary from extension to extension. Your extension may also be subject to trunk barring thus restricting where you may dial.
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Introduction - Cont’d The telephones are easily recognised by three dialogue keys namely: ✔ Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out. Glossary LED - Light Emitting Diode Toggle - Alternating between calls DDS - Direct Destination Select (External number) DSS
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Dial Executive / Dial Secretary The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Transfer option. The LED indicates when the executive or secretary is busy on a call. Transfer a Call to the Executive or Secretary. - press Dial Executive / Dial Secretary key - announce call - replace handset Dial Executive or Secretary - press Dial Executive / Dial Secretary key 7 Executive / Secretary Features
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Answering Calls for Executive/s When the secretary is FREE, calls for the executive/s will ring on the secretary’s extension. Answer Call for Executive/s when FREE SOURCE OF CALL FOR EXEC 1/2/3/4 - lift handset or press Speaker key Transfer the call - press Dial Executive key - announce the call - replace handset or press Speaker key When the secretary is BUSY, calls for her executive/s will flash on Pickup Executive key/s and a ping ring will warn her of holding call/s. Answer Call for Ex
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Ring Transfer Calls for the executive can be forced from the secretary to the executive for answering. This feature can be activated from either extension. Activate Ring Transfer - press Ring Transfer key - Ring Transfer LED is on CALL TRANSFER TO EXEC ACTIVATED Incoming calls for the executive which normally ring on the secretary’s extension will now be diverted to the executive’s extension. Cancel Ring Transfer - press Ring Transfer key - Ring Transfer LED goes off CALL TRANSFER TO EXEC
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Representative Secretary When a secretary is temporarily absent another digital telephone may be nominated to receive the calls for the executive/s. Calls for the secretary will not be forwarded. Programme Representative Secretary - press Service Menu key - press Representative Secretary key - dial nominated person’s extension number - press ✔ ✔ ✔ ✔ ✔ key to confirm SAVE? option - Representative Secretary LED is on Deactivate Representative Secretary - press Representative Secretary
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Voice Calling This feature allows the executive or secretary to operate the Siemens optiset E as an intercom. The executive and secretary has the option to disable this feature by activating the Voice Call Protect feature. Programme Voice Calling on a vacant key - press Service Menu key - scroll to Key Functions option - press ✔ ✔ ✔ ✔ ✔ key to confirm Key Functions option - press desired key NOTHING STORED CHANGE? - press ✔ ✔ ✔ key to confirm Change option ✔ ✔ - scroll to Voice Call
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Voice Calling - Cont’d If Voice Call Protect is activated on the extension to which you wish to make a Voice Call, the Voice Call key will not activate the loudspeaker PROTECTED 12
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Internal and External Dialling Handset Operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree Operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) V Your telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset Operation - lift hand
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Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not Announced) - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension - replace handset when ring tone is heard - the call has now been t
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Call Transfer - Cont’d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. SOURCE OF CALL waiting Enquiry Call This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. Activate Enquiry Call - press ✔ ✔ ✔ key to confirm Consultation option ✔ ✔ - dial required extension number or dial 0 and requ
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Toggle Between Calls You have a call on the line and wish to make a second call and want to toggle between both calls. Activate Toggle - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial the required extension or external number or - press Dial/DSS key Once you have the second call on the line - scroll to Toggle option - press ✔ ✔ ✔ ✔ ✔ key to confirm Toggle option - keep on pressing ✔ ✔ ✔ ✔ ✔ key to confirm Toggle option each time you wish to speak to the holding caller
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8 Way Conference This feature allows you to bring up to seven parties into an existing conversation on your extension. The seven parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension or 0 and external number - scroll to Conference? option - press ✔ ✔ ✔ ✔ ✔ key to confirm Conference? option - conference tone is heard and all three parties are connected CONF 1 -
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8 Way Conference - Cont’d Transfer the Conference to Another Extension - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension - scroll to Transfer Conference option - press ✔ ✔ ✔ ✔ ✔ key to confirm Transfer Conference option - you have now transferred the conference to the extension Consult with an Extension or External Party when you are Busy with a Conference - press ✔ ✔ ✔ ✔ ✔ key to confirm Consultation option - dial required extension or 0 and external n
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Call Pickup The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call SOURCE OF CALL DESTINATION OF CALL - lift handset, listen for internal dial tone - press Call Pickup key - you have now answered the call or - Call Pickup LED flashes - a ping ring will also alert you to an incoming call SOUR
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Second Call Camp-on This feature allows a second call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Second Call Camp-on - press Service Menu Key - scroll to Switches option - press ✔ ✔ ✔ ✔ ✔ key to confirm switches option - press ✔ ✔ ✔ ✔ ✔ key to confirm camp-on? option - press ✔ ✔ ✔ ✔ ✔ key to confirm activate camp-on? option Second call activated When you are busy on a call and a second call arrives it wil
