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®
®
SoundStation SoundStation IP IP 4000 SIP 4000 for SIP USER GUIDE
User Guide
®
SoundStation IP 4000 SIP 3.0
January, 2008
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Contents Introduction................................................ 1 Parts.List.................................................... 1 ® Installing.SoundStation .IP.4000.SIP.............. 2 Connecting Network and Power Source ................................2 Features..................................................... 3 ® Using.SoundStation .IP.4000.SIP................... 4 Placing a Call ........................................................................4 Answering a Call ............
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Optional.Features...................................... 17 Text Messaging ....................................................................17 Presence / Status / Buddy Lists ...........................................18 Troubleshooting......................................... 20 Safety.and.Compliance................................ 21 Part 15 Rules .......................................................................21 Class B Digital Device or Peripheral ...................................
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Introduction ® Thank you for choosing the SoundStation with your system administrator that your IP 4000 SIP. This conference phone network is prepared for configuring your ® provides multi-person audio conferencing SoundStation IP 4000 SIP phone. As capabilities for small to medium well, be sure to read the Parts List and conference rooms within a Session the Safety and Compliance section in Initiation Protocol (SIP) internet protocol this guide before you set up and use the ® telephony
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® Installing.SoundStation .IP.4000.SIP ® This section provides basic installa- The SoundStation IP 4000 SIP User tion instructions and information for Guide includes regulatory compliance obtaining the best performance with the information that your system administra- ® SoundStation IP 4000 SIP phone. If you tor should review and can also be found at require additional information or assis- www.polycom.com. tance with your new phone, please contact your system administrator. Connecting Net
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Features LED Indicators ® The LEDs located on the top of your SoundStation IP 4000 indicate the current status of the phone. Green - Your call is in progress. Flashing green - A call is incoming. Blinking green - Your call is held by the far end. Red - Your call is muted. Blinking red - You have placed the call on hold. Keys Scroll Menu Navigate up or down Displays a menu of settings and options. through displayed lists. Exit Exits from current screen to previous menu. Select Choose a menu it
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® Using.SoundStation .IP.4000.SIP Placing a Call 1. To obtain dial tone, press the key or the New Call soft key. 2. Dial the desired number. Users also have the option to dial directly from the dial pad without first getting dial tone. Simply enter the number then press the key or press the Dial soft key. In all cases, the active call will appear on the display showing call duration and destina- tion. To obtain the IP address of your phone, press followed by Status, Platform and Phone.
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Call Hold and Resume During a call, press the Hold soft key. The call will be placed on hold and this will be indicated on the display. The three LEDs will blink red to indicate that a call is on hold. Press the Resume soft key to retrieve the call. Multiple Calls on Hold If multiple calls are on hold, use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call. If more than one call is on hold, an indication will appear on the display
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Local Conferencing Ending the call on the conference You can create a conference with two other originator’s phone will not end the parties using the phone’s local conferencing conference, the other two parties can feature. continue to talk 1. Place a call to the first party. 2. Press the Confrnc soft key to create 4. When the second party answers, a new call (the active call is placed press the Confrnc soft key again to on hold). join all parties in the conference, 3. Dial the phone num
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Ending a Call Press the key or the End Call soft key. Redial To redial another previously dialed Press to place a call to the last number, press the key, and select dialed number. Features, Call Lists, Placed Calls. You will see a list of previously placed calls. Choose the number you wish to redial and press Dial. Call Forwarding Calls may be forwarded to another exten- To turn call forwarding off: sion as follows: 1. Press the Forward soft key from the 1. Press the Forward soft key
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Time and Date Time and Date is clearly displayed on the 1. Press . ® SoundStation IP 4000 SIP phone. If the 2. Select Settings followed by Basic, phone cannot obtain a time and date from Preferences, Time & Date. the server, the display will flash. Contact 3. Select from Clock Date, Clock Time, your system administrator if either time or Clock Order, or Enable/Disable. date is incorrect. Users have control over 4. Scroll through the options via the up the format of the display. Select opt
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Call Lists A local list of calls missed, received, and placed Choose: is maintained by the phone. 1. Edit to amend the dial string if necessary. Press . Select Features followed by Call 2. Dial to return the call. Lists, and Missed, Received, or Placed Calls as 3. Info to view information about desired. Call information will be displayed. the call. 4. Save to store the contact to the Contact Directory. To quickly view the Missed Calls list 5. Clear to delete the call from list. from
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To search for a particular contact: 1. Press More and then Search from the names. Contact Directory menu. 3. Press Search to search for contacts. 2. Using the dial pad, enter the first 4. Successful matches can be dialed few characters for First or Last from the resulting screen. To search for a particular contact in the corporate directory: 1. Press , select Features. 2. Select Corporate Directory. 3. Search for the contact in one of the following ways: a Use to scroll through the list t
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5. Press the Save soft key to save If the contact already exists in the the contact in the local contact contact directory, “Entry already directory. exists” appears. “Entry saved” appears on the 6. Press or the Exit soft key graphic display. Only the first repeatedly to return to the idle name, last name, and phone display. number are saved. Speed Dial Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed dial entries can be viewed from the
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Shared Lines * The phone supports shared lines . A Calls on shared lines can be transferred, shared line is indicated by a different line put on hold, or can be used to originate a icon which is half black and half grey. If conference. two phones share a line, an incoming call * to that number will cause both phones to Shared lines are an optional feature con- ring. The call can be answered on either figured on the server and may not be sup- phone but not both. ported on your particular
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Multilingual Support (Localization) Many languages are supported by the phone. To change language: 3. The display will change to the 1. Press and select Settings, language of your choice. Basic, Preferences, Language. 4. Exit to the idle display by pressing 2. Scroll through the list of available . languages and press the key when the desired language is highlighted. Phone Reboot Periodically, the phone may require a user restart. Reasons for this include accepting a In the case of
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To send a text message: 4. Press the Select soft key to choose 1. Press and select Features, from various pre-scripted short Messages, Instant Messages. messages. 2. Press the New soft key. OR 3. Enter the desired extension or SIP URL. Press the 1/A/a soft key Press Edit to compose a custom to alternate between numeric and message. Use dial pad keys to upper/lower case alphanumeric cycle through the character set. modes. Use keys 1, *, 0, and # to select special characters. 5. Pres
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S Se ell D De ell D Co irn efce to re rn iecs e To view and change Presence settings: Services Menu 1. Press and select Features Call Lists and Presence. ABC DEF Messages 2. Choose My Status to change your 1 2 3 1 2 3 Buddy Status own status. ABC DEF Do Not Disturb GHI JKL MNO 3. Choose Buddy Status to monitor My Status 4 5 6 4 5 6 the status of the contacts within GHI JKL MNO your buddy list. PQRS TUV WXYZ Redial 4. Choose Privacy List to see which 7 8 9 H Ho olld d 7 8 9 phones are allow
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Troubleshooting No Dial-Tone ® Verify power is correctly applied to the SoundStation IP 4000 SIP phone: • Check that the display is illuminated. • Make sure that the network cable is inserted properly on the bottom of the phone (try unplugging and re- inserting the cable). No Display, Incorrect Display or Bad Contrast ® Verify power is correctly applied to the SoundStation IP 4000 SIP phone: • As “No Dial-Tone” above. Verify contrast adjustment: • Follow the instructions in this User • Reboot
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No Response from Feature Key Presses Verify phone is in active state: • Make a call to the phone to check • Press followed by Status for inbound call display and ring- and Lines to confirm line is actively ing as normal. If successful, try to registered to the server. press feature keys within the call to • Reboot the phone to attempt re- access Directory or Buddy Status registration to the server. for example. Display shows “Network Link is Down” Verify LAN cable is properly connected:
