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hosted iPBX solutions
powered by
PRESSONE
the future of global communications
Polycom Soundpoint IP Phone
USER GUIDE
pcsp500rev1.0.012004
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Table of Contents 1 Your Polycom Telephone .......................................... 1 Introduction ..................................................................................... 1 Accessing Phone Features.......................................................... 1 In This Manual ............................................................................. 1 Telephone Description.................................................................... 1 Polycom Telephone Features Table.......
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Deleting an Abbreviated Dial Code ........................................... 15 Verifying an Abbreviated Dial Number ...................................... 15 Anonymous Call Rejection............................................................ 16 Enabling Anonymous Call Rejection ......................................... 16 Disabling Anonymous Call Rejection......................................... 16 Authorization Code Calling ........................................................... 16 Bill
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Call Return.................................................................................... 27 Call Trace ..................................................................................... 28 Call Waiting................................................................................... 28 Answering the Second Call ....................................................... 29 Switching Between Held Calls................................................... 29 Call Waiting with Caller ID ......
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Getting a List of Meet-Me Conferences..................................... 44 MultiLine Call Park........................................................................ 44 Parking a Call ............................................................................ 44 Retrieving a Parked Call............................................................ 44 Music on Hold ............................................................................... 45 Mute...........................................
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Enabling/Disabling Selective Call Forward............................. 61 Entering the Forwarding Destination Number ........................ 62 Identifying the Forwarding Destination Number ..................... 62 Adding Forwarded Phone Numbers....................................... 62 Listing Forwarded Phone Numbers........................................ 63 Deleting Forwarded Phone Numbers..................................... 63 Speaker .......................................................
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Skipping to the Next Message ...................................................... 84 Deleting a Message ...................................................................... 84 Forwarding a Message to Another Mailbox .................................. 84 Replying to a Message ................................................................. 85 Dialing Back a Caller .................................................................... 85 Sending a Message Directly to an Extension ..............
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Chapter 1 Your Polycom Telephone Introduction This guide describes how to use all of the features that are provided by your PressOne telephone system on your Polycom Soundpoint 400 and 500 telephones. Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function. In that case,
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forwarding, redialing, speed dialing, transferring calls, conference calls, and accessing voice mail. The Polycom telephone has several key components, which are shown in the following figure. Line Soft Alert LCD Speaker Buttons Keys LED Display Display Control Keys Mute Feature Buttons Headset Hold Handset Feature Dial Volume Microphone Buttons Pad Figure 1: Polycom Soundpoint Model 400/500 NOTE: The only difference between the model 400 and 500 phones is that the IP 500 has a red microph
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The large 3-line x 19-character LCD display provides features such as date and time, calling party name, calling party number, and digit dialed as well as feature and line status. The SoundPoint IP telephone also provides a speakerphone for hands-free operation, headset support, buttons for selecting the speaker and headset, and a mute button, which controls microphone in any mode (speaker, handset or headset). Dual Ethernet ports allow direct connection to a 10BaseT Ethernet network via
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Features Descriptions Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, #, and *. In alphanumeric entry mode, press the same key repeatedly to cycle through the number and letters associated with that key. Volume buttons Increase or decrease the volume for the currently active voice receiver – handset, headset, or speakerphone. The volume buttons also control the ringer volume (if on- hook), and the contrast of the LCD via the settings button. Speaker button Thi
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2. Take the telephone to the new location. 3. Plug the telephone into the LAN connection jack and the power adapter into a wall outlet. 4. Watch to ensure that the phone registers and boots up properly. If it does not, contact your system administrator. Polycom Telephone User Guide Your Polycom Telephone 5 621-00000092
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6 Your Polycom Telephone Polycom Telephone User Guide 621-00000092
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Chapter 2 Basic Phone Features Adjusting the Volume There are two keys labeled with a plus (+) and minus (–) below the Dial Pad that will adjust the volume of the phone speakers. By default, these keys control the handset volume. If you wish to adjust the volume of the speakerphone, microphone or headset, follow these steps: 1. Either pick up the handset, or press the appropriate button for the device whose volume you want to adjust: - Speakerphone - Microphone - Headset 2. Press and ho
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• Press the button to talk to the caller using the speakerphone. NOTE: If you answered using the handset, you can switch to using the speakerphone by pressing the button and then hanging up the handset. • If you have a headset connected to the phone, press the button to use the headset. Answering a Second Call (Call Waiting) To answer a second call, press the Hold button to put the first call on hold. Then press the indicated line button to answer the second call. When you have two call
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Dial Tone and Ringer Patterns The VOISS telephone system generates different ringer and dial tones, depending on call conditions. There are four types of ringers – all are answered the same way: • One Ring -- Internal (Extension-to-Extension) Calls and when the VOISS system has called your extension to remind you or to notify you about something. • Multiple Rings -- External Calls • Distinctive Rings - A different ring tone is provided for up to two additional DID numbers assigned to your te
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3. Dial the desired number, including “1” and the area code, if required (as supported by your configured class of service). NOTE: If you placed a call using the handset, you can switch to using the speakerphone by pressing the button and then hanging up the handset. …using the Speakerphone 1. Press the button. 2. Press 9 (or the digit that is required to access an outside line). An outside line is automatically selected. 3. Dial the desired number, including “1” and the area code, if req
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Using the Speakerphone Your telephone is equipped with a speakerphone that lets you converse “hands free” without having to use the handset. The speakerphone also allows others in the room to listen and participate in a telephone conversation. To Switch from the Handset to Speakerphone If you answered or initiated a call using the handset, you can switch to using the speakerphone by pressing the button. This deactivates the handset. You can leave the handset offhook, or hang it up. If y
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Speakerphone Troubleshooting Problem Solution You can’t hear callers on the Increase the speaker volume. speaker. Callers can’t hear you when Make sure nothing is blocking the mic., you use the speakerphone. which is located on the left side of the telephone under the handset cradle. Move closer to the microphone and face the microphone when speaking. The caller’s voice echoes. Decrease the speaker volume. 12 Basic Phone Features Polycom Telephone User Guide 621-00000092
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Chapter 3 PressOne Telephone Features This chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator. NOTE: Each user’s phone features are configured by the phone service provider. It is possible that some system features are not configured on your phone. If you do not have a feature listed in this chapter and would like to have it on
