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555-231-777
Issue 1
March, 1996
Table of
Contents
8403 Voice Terminal
Quick Reference
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8403 Voice Terminal Quick Reference0 This 8403 Voice Terminal Quick Reference shows you how to access the fol- lowing features available on the GuestWorks™ server: ■ Abbreviated Dialing ■ Automatic Callback ■ Call Forwarding ■ Call Park ■ Call Pickup ■ Conference ■ Drop ■ Feature Directory ■ Hold ■ Last Number Dialed (Redial) ■ Leave Word Calling ■ Message Retrieval ■ Mute ■ Priority Calling ■ Select Ringing Pattern ■ Self-Test ■ Send All Calls Issue 1 March 1996 3
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■ Speaker (Listen-Only) ■ Transfer ■ Volume Control Conventions 0 The following conventions are used in this document: ■ Buttons you press on the voice terminal are shown as follows: Feature ■ The term “dial keypad” refers to the touch-tone keypad where you dial (enter) telephone numbers and feature access codes. ■ The phrase “go off-hook” means that you must lift the handset or press the Speaker button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or
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— Intercept tone — a high-to-low tone you hear when a call or fea- ture access code is not accepted. ■ The following table lists the features you can use from your voice termi- nal. Your system administrator will give you a list of the feature access codes. Write them into this table. Feature Feature Access Code Abbreviated Dialing Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access Automatic Callback Deactivate Call Forwarding - All Calls Activation Deactivation
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Abbreviated Dialing 0 The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automatic dialing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic dialing buttons must be activated through system administration before you can program a phone number for that button. Up to thr
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7. Go on-hook. To place a call using an automatic dialing button, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Press Feature , and then press the dial keypad number assigned to the Automatic Dialing button entry you wish to call. For example, to call the number stored in Feature Directory entry F3, press Feature , and then press . 3 ■ You hear a ringback tone. Personal AD Lists 0 To program a personal AD list item, do the following: 1. On a sheet of paper, write down the phon
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8. Repeat Steps 5 through 7 if you want to program additional items on the same list. 9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list. To place a call using a personal list item, do the following: 1. Go off hook. ■ You hear a dial tone. 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to a list feature access code. b. Dial the desired AD personal list feature access code _____ (t
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To use the Automatic Callback feature, do the following: 1. After you hear a ringback tone or a busy tone, press Feature , and then press the dial keypad number assigned to the Automatic Callback fea- ture. ■ You hear a confirmation tone. 2. Go on-hook. ■ When the called telephone becomes available again, your tele- phone rings with priority ringing (a 3-burst ringback tone). 3. Go off-hook. ■ You hear a ringback tone, and the call is placed to the number you originally called. If you decide t
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Call Forwarding 0 There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes calls to your voice terminal to be forwarded immediately to a different telephone number. Call Forwarding - Busy/Don’t Answer causes calls to your voice termi- nal to be forwarded to a different telephone number only if you do not answer or if your line is busy. ! SECURITY ALERT: Call Forwarding - All Calls and Call Forw
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3. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4. ■ You hear a dial tone. 4. Dial the telephone number to where the calls will be forwarded. ■ You hear a confirmation tone. 5. Go on-hook. To cancel either type of Call Forwarding, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Do one of the following: a. If you activated Call Forwarding using Feature Directory, press Feature , and then the dial keypad num
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Call Park 0 The Call Park feature allows you to park a call on the server, and then recon- nect the call using your voice terminal or a different voice terminal. To park a call at your extension (for retrieval from any extension), do the following: 1. While active on a call, press Transfer . ■ You hear a dial tone. 2. Dial the Call Park feature access code _____. ■ You hear a confirmation tone. 3. Press Transfer again. ■ You hear silence. 4. Go on-hook. To return to a call parked at your exten
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2. Dial the Answer Back feature access code _____. ■ You hear a dial tone. 3. Dial the extension number of the person that parked the call. ■ You hear a confirmation tone, and then you are connected to the parked call. Call Pickup 0 The Call Pickup feature allows you to answer calls intended for other extension numbers within your Call Pickup group. Call Pickup groups are established so that when one member of a group is gone, other members of the group can answer that member's calls. A Call
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2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Call Pickup feature. b. Press an idle call appearance button, then dial the Call Pickup feature access code _____. ■ You are connected to the incoming call. Conference 0 The Conference feature allows you to set up a six-party conference call without attendant assistance. You cannot create a conference call when the first party is the attendant. To establish a conference call while on a two-pa
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2. Press the call appearance button of the call originally on hold (the first call). ■ You are reconnected to your first caller. 3. Press Conf again. ■ All three parties are now connected in a conference call. To drop the last party added to a conference call: 1.Press . Drop ■ The last party added to the conference call is dropped from the call. Drop 0 The Drop feature allows you to disconnect the current call with one push of a button. To drop the current call, do the following: 1.Press . Dr
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To access a feature assigned to the Feature Directory, press Feature , and then press the corresponding dial keypad number, 0 through 9 , , or # . For * example, if the Send All Calls feature is assigned to Feature Directory entry F1, you must press Feature , and then press 1 to use this feature. If you have programmed your home telephone number on an Abbreviated Dialing button assigned to Feature Directory entry F*, you must press Feature , and then press to call home. * The red lamp ne
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Last Number Dialed (Redial) 0 The Last Number Dialed (Redial) feature allows you to redial the last number you dialed. To use the Last Number Dialed feature, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Last Number Dialed feature. b. Dial the Last Number Dialed feature access code _____. ■ A call is placed to the last number you dialed. Leave Word Calling 0 The Leave Word Calling (
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To leave a message without ringing an extension, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Leave Word Calling feature. b. Dial the Leave Word Calling - Send a Message feature access code _____. ■ You hear a dial tone. 3. Dial the extension for which you want to leave a message. ■ You hear a confirmation tone. 4. Go on-hook. To cancel a Leave Word Calling message: 1. Go off-hook.
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Message Retrieval 0 The Message Waiting lamp indicates that someone has left you a message, either by Leave Word Calling or by voice mail. To retrieve your messages, fol- low local procedures. Mute 0 The Mute feature allows you to turn off the microphone on the handset. This prevents other parties on the call from hearing you. To use the Mute feature, do the following: Mute 1. Press the button. Mute ■ The red lamp next to the button goes on. ■ The other parties on the call cannot hear you ta
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2. Do one of the following: a. Press Feature , and then press the dial keypad number assigned to the Priority Calling feature. b. Dial the Priority Calling feature access code _____. ■ You hear a dial tone. 3. Dial the extension number. ■ You hear a ringback tone. To change a regular call into a priority call (when you hear a busy tone or a ringback tone), do the following: 1. Press Feature , and then press the dial keypad number assigned to the Priority Calling feature. ■ You hear a ringback
