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®
MultiVOIP
Voice/Fax over IP Gateways
MVP210/410/810
MVP210/410/810-SS
MVP210/410/810-FX
User Guide
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User Guide S000383D Analog MultiVOIP Units (Models MVP210, MVP410, MVP810) (Models MVP210-SS, MVP410-SS, MVP810-SS) (Models MVP210-FX, MVP410-FX, MVP810-FX) Upgrade Unit (Model MVP428) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi- Tech Systems, Inc. All rights reserved. Copyright © 2009, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof an
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CONTENTS Chapter 1 – Description and Specifications ...................................................................................................... 6 Introduction ............................................................................................................................................................ 6 Feature Comparison Matrix ............................................................................................................................................
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Regional .......................................................................................................................................................................... 62 SMTP .............................................................................................................................................................................. 65 RADIUS ...........................................................................................................................
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Downloading IFM Firmware .......................................................................................................................................... 121 Setting and Downloading User Defaults ....................................................................................................................... 123 Setting a Password ...................................................................................................................................................
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Chapter 1 – Description and Specifications Introduction The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll-free voice and fax communications over the Internet or an Intranet. By integrating voice and fax into your existing data network, you can realize substantial savings on inter-office long distance toll charges. MultiVOIP gateways connect directly to phones, fax machines, key systems, PSTN lines, or a PBX to provide real-time, toll-quality voice connections to any office
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Chapter 2: Quick Start Interface While the web interface appears differs slightly, its content and organization are essentially the same as that of the Windows interface (except for logging). These will be addressed in the following chapters. Front Panel LEDs Active LEDs On both the MVP410 and MVP810 models, there are eight sets of channel-operation LEDs. However, on the MVP410, only the lower four sets of channel-operation LEDs are functional. On the MVP810, all eight sets are functiona
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Chapter 2: Quick Start Specifications MVP210 models MVP410 models MVP810 or MVP410 + 428 External transformer: 100-240 VAC 100-240 VAC Operating Voltage/Current 3A @5V 1.2 - 0.6 A 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 19 watts 29 watts 46 watts 1.4” H 1.75” H x 1.75” H x 6.2” W x 17.4” W x 17.4” W x 9” D x 8.5” D 8.5” D Mechanical Dimensions ---------------- ----------------- ----------------- 3.6cm H 4.5cm H x 4.5cm H x 15.8cm W x 44.2 cm W
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Chapter 2 – Installing and Cabling the MultiVOIP Introduction The MVP210 MultiVOIP models are tabletop units that can be handled easily by one person. However, the MVP410 and MVP810 MultiVOIPs are somewhat heavier units. When these units are to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power
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Chapter 2: Installing and Cabling the MultiVOIP Rack Mounting Instructions for MVP410 & MVP810 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
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Chapter 2: Installing and Cabling the MultiVOIP Cabling Procedure for MVP210 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in the figure below. The –SS and –FX models do not have the E&M jacks as shown. Figure 2-3: Cabling for MVP210 2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Pl
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Chapter 2: Installing and Cabling the MultiVOIP For DID channels only For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card. DID is not supported on the –SS or –FX models. 1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP unit. 2. Using a #1 Phillips driver, remove the screw (at bottom of unit, near the back-cover end) that attaches the main circuit card to the chass
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Chapter 2: Installing and Cabling the MultiVOIP Cabling Procedure for MVP-410/810 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in the figure below. The E&M jacks are not present on the –SS and –FX models. Command Modem connector for remote configuration ET HER NE T CO MMAN D E&M FXS/FXO E&M FXS/FX
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Chapter 2: Installing and Cabling the MultiVOIP 5. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows interface, connect an RJ-11 phone cable between the Command Modem connector (not available on the –SS or –FX series) and a receptacle served by a telco POTS line. See Figure 2-6 below. 6. The Command Modem is built into the MVP410 and 810 units only. To configure the MultiVOIP remotely using its Windows interface, you must call into the MultiVOIP’s Command Mo
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Chapter 2: Installing and Cabling the MultiVOIP Figure 2-8. MVP-410/810 Channel Jumper Settings 5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID operation of a VOIP channel, the MultiVOIP will work properly if you simply remove the jumper altogether, but that is inadvisable because the jumper might be needed later if a different telephony interface is used for that VOIP channel. 6. Slide the main circuit card back into the MultiVOIP c
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Chapter 3 – Software Installation Introduction Configuring software for your MultiVOIP entails three tasks: Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter). Setting values for telephony and IP parameters that will fit your system (details are in Chapter 4). Establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (a detailed discussion of this is found in Chapter 5). Loading Mult
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Chapter 3: Software Installation Figure 3-2: Welcome screen Press Enter or click Next to continue. 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the destination for the MultiVOIP software. Figure 3-3: Destination Choose a location and click Next. 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files a
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Chapter 3: Software Installation 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVOIP unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use keyboard shortcut Ctrl + G). Note: If the COM port setting made here conflicts with the actual COM port resources available in the command PC, the “Error in Ope
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Chapter 3: Software Installation Setup Overview With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few necessary settings that need to be entered in the configuration software to achieve this and they are noted in the action lists for the categories below. The following chapters will cover all aspects in detail, but here we will cover the basic configuration needed to start VOIP communications. Below you will find the list of categories requ
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Chapter 3: Software Installation Ethernet/IP A unique LAN IP address is required for the MultiVOIP unit as well as a subnet mask and Gateway IP for minimal functionality. Other settings in this category pertain to specific features and protocols that can be used, but are not necessary for basic operation. Details for all settings are provided in chapter 4. Figure 3-7: IP settings Actions: • Select Packet Prioritization if used o Set 802.1p Priority Parameters as needed The Priority
