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TOSHIBA
MJ-1101 Service Manual Addendum
Supplement to the Troubleshooting Section
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TOSHIBA Index Error Code Page EA20 1,2,3,4,13,14 EA40 5,13,14 EA60/CC30 6,7,8,9 EA70 /CC41 6,7,8,9,13,14 EAEO 10 CB31 11,12 *Recommended Lubricant Molykote EM-30L - 6LE36904000 i
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA20 - Paper jams at the 1. Improper installation height A. Confirm that the Finisher is installed horizontally (the height of its front side and that of its rear side are the - Note that the height should be different between the cases when the Finisher entrance section of same). is installed in e-STUDIO281c/351c/451c and when installed in e- the Finisher (or the (Paper is not properly transported S
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA20 - Paper jams at the 3. Improper connection between When the Hole Punch Unit is installed, check if the connection point is shifted forward or backward. entrance section of the equipment and the Hole the Finisher (or the Punch Unit Normal Abnormal Hole Punch Unit) (Paper is not properly transported - Folded paper edge from the equipment to the Hole Punch Unit if they are not connected correctly.)
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA20 - Paper jams at the 5. False operation of the entrance B. Check if the actuators of the entrance sensor and the transport sensor are operating smoothly. If they are not, entrance section of sensor or the transport sensor remove the actuator and check if there is any paper dust or foreign matter between the shaft and the hole. Clean if the Finisher (or the there is. (An error may occur when the Hol
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA20 - Paper jams at the 8. Drive not transmitted from the A. Check if there is any rattling on ASYS-LVR-E-RLR-BUF. If there is, replace ASYB-SFT-EXT-RLR-DRV-BUF, entrance section of gear in the paper transport ASYS-LVR-E-RLR-BUF, GEAR-IDLER-EXT-BUF, GEAR1-EXT-RLR-BUF and GEAR2-EXT-RLR-BUF. the Finisher (or the section Hole Punch Unit) ASYB-SFT-EXT-RLR-DRV-BUF GEAR1-EXT-RLR-BUF - Folded paper edge GEAR
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA40 Paper jamming 1. Stationary tray left open Close the stationary tray securely if it is open. (A cover-open error occurs if the Tray closed Tray opened stationary tray is left open because the stationary tray opening/closing switch performs false detection during operation.) Stationary tray 2. Stationary tray opening/closing Replace PLT-OPEN-SW-BUF if the actuator is deformed. switch actuator defor
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA70 - When more than one 1. Catching pad deformed or Check if the catching pad in the Finisher paper exit section is properly attached. Replace it if it is deformed or EA60 sheet of paper is damaged damaged. CC30 loaded on the buffer CC41 tray, the first sheet is (Paper is not aligned properly due pushed out of the tray to the deformed or damaged Normal Abnormal by the second sheet. catching pad.) - W
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA70 - When more than one 4. Improper spacing on the edge Turn the power OFF and pull the plunger of the buffer roller lift solenoid by hand. Then check the spacing on the EA60 sheet of paper is section of the buffer roller guide edge section of the buffer roller guide and the buffer tray upper section while the buffer roller is lifted up. If the CC30 loaded on the buffer and the buffer tray upper sect
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA70 - When more than one 6. STAY-BUFFER deformed Remove the bracket of the buffer roller lift solenoid. Then check that STAY-BUFFER is not deformed using a EA60 sheet of paper is scale or other straight tool. Replace it if it is deformed. CC30 loaded on the buffer CC41 tray, the first sheet is pushed out of the tray STAY-BUFFER by the second sheet. - When more than one sheet of paper is loaded on the
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EA70 - When more than one 10. Abnormalities in paper Check if there is any scratch, foreign matter, paper dust or remained paper that disturb the paper transport in the EA60 sheet of paper is transport section paper transport section. Remove if any. CC30 loaded on the buffer CC41 tray, the first sheet is pushed out of the tray Paper transport by the second sheet. section - When more than one sheet of
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks EAE0 Paper jamming 1. Loose connection A. Check if the interface cable of the Finisher is connected securely. Reconnect it if not. (Loose connection may cause false operation or detection.) Interface cable B. Check if the connectors (CN12 and CN14) of the Finisher control PC board are connected securely. Reconnect them if not. Connector C. Check if the connectors (CN1 and CN2) of the CNV board are conn
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CB31 - The movable tray is 1. False detection of the movable If the actuator cannot be ejected due to its deformation or damage, replace ACTR-01-SNSR-VER01-TRAY. lifted up after the tray paper-full sensor due to its power is turned ON. deformed/damaged actuator (The Normal Abnormal An error occurs when actuator not ejected) it stops at the upper limit position. (Initialization does not finish.) - The m
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CB31 An error occurs 1. The movable tray cannot be Check if the inner hooks of COVER-RAIL-FRONT and COVER-RAIL-REAR are properly latched. Reinstall them if because the movable lowered or lifted up because the not. tray cannot be lowered load is applied to the movable tray The movable tray and COVER- (or lifted up) to the by the contact of the tray and Abnormal RAIL-FRONT contact. specified position af
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CC41 - Paper jams at the 1. Motor bracket deformed If the buffer tray guide motor bracket (HLDR-TRAY-BUF) or the buffer roller drive motor bracket (HLDR-MOTR- - If the joint surfaces of the stationary tray and the rear lower cover (or the EA20 entrance section of BUFFER) is deformed, replace it. control panel unit) are shifted 4 mm or more, the motor bracket may be EA40 the Finisher (or the (The bracke
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Error code Phenomenon Possible cause Items to confirm / Countermeasures Precautions / Remarks CC41 - Paper jams at the 3. Tilted Finisher If the Finisher is tilted as shown below, adjust the height of each caster to make the Finisher horizontal to the If the Finisher is tilted, the fixing screw of the Bridge Unit and the stationary tray EA20 entrance section of equipment. may be contacted when the stationary tray is opened or closed. EA40 the Finisher (or the (Paper is not properly transported
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MJ-1101 Service Manual Addendum Version 01
