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++ Service ++ Service ++ Service ++ Service ++ Service ++ Service ++ Service ++ Servic e++ Service ++
®
magicolor 330
Service Manual
November 2000
1750049-001B
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Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other coun- tries. QMS, magicolor, and the MINOLTA-QMS logo are registered trademarks of MINOLTA-QMS, Inc. Minolta is a trademark of Minolta Co., Ltd. Copyri
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CANADIAN NOTICE This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio interference regulations of the Canadian Department of Communications. AVIS CANADIEN Cet appareil numerique est conforme aux limites émission de bruits radioélectriques pour les appareils de classe B stipulés das le réglement sur le brouillage radioéletrique du Ministére des Communcations du Canada. EUROPEAN NOTICE This equipment has been tested and dete
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FEDERAL COMMUNICATIONS COMMISSION NOTICE This equipment has been tested and found to comply with the limits set for a Class B digital device, as stated in Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions provided, this equipment may cause disruptive interference to nearb
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Contents Service Section 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 2. The FIP Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 3. Primary FIPs: Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . 3-1 4. Primary FIPs: Printer Performance Problems . . . . . . . . . . . . . . . . .
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Blank Page vi magicolor 330 - Base Engine Service Manual
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Section 1. Introduction Symbols Used in This Manual Various symbols are used throughout this manual to either provide additional information on a specific topic, or to warn of possible danger present during a procedure or action. Be aware of all symbols when they are used, and always read NOTE, CAUTION, and WARNING messages. A Note may indicate an operating or maintenance procedure, practice, or condition that is necessary to accomplish a task efficiently. A Note may also provide additional info
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Safety information Follow all safety instructions to prevent accidents while servicing this laser printer. Always be aware of the potential dangers that are present when you are working with electrical or mechanical equipment. Power supply and electrical components Before starting any service procedure, switch off the printer power and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock. Do not touch any e
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Laser Components This printer generates a laser beam as part of the printing process. The laser beam is a con- centrated narrow beam of light that produces extreme heat at its focal point. The laser WARNING beam in this printer is invisible. Although you cannot see the beam, it can still cause severe damage. Direct eye exposure to the laser beam may cause eye injury or blindness. Never place a mirror or a reflective tool or object in the laser beam path. To avoid permanent eye damage, follow the
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Installation Procedure (FIP) Flowchart and proceed from there. Identify the Problem 1. Verify that the reported problem does exist. 2. Check for any error messages and write them down. 1 3. Print three test prints. 4. Make note of any print quality problems in the test prints. 5. Make note of any mechanical or electrical abnormalities present. 6. Make note of any unusual noise or smell coming from the printer. Inspect and Clean the Printer 1. Switch OFF printer power. 2. Disconnect t
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Fault Isolation Procedures Section 2. The FIP Flowchart If you used the Service Flowchart, it should have directed you to this section. Follow the FIP Flowchart located at the end of this section to analyze your printer problem. How to Use the FIP Flowchart 1. If the printer exhibits an error code, use the FIP Flowchart to locate the correct FIP to resolve the prob- lem. 2. If you a printer operation problem; go to the PRINTER PERFORMANCE box. 3. If you have an print image problem; go to the IMA
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Fault Isolation Procedures NO PAPER SENSOR TEST Go to step 3 Replace the 2 1. Enter Diagnostics and test Tray 1 No Paper Sensor. No Paper Sensor 2. Slide Tray 1 out of the printer. Assembly 3. Manually actuate and deactuate Tray 1 No Paper Sensor. (RRP 9.18) Does the Diagnostics Status Window display "actuated" when you manually actuate the sensor? · Step number · Action with substeps, additional information, and a question. · Action to take if the answer to the question is YES · Action to
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Fault Isolation Procedures General Notes on Using FIPs 1. FIPs assume there is no malfunction in the printer Controller (ESS). If you are unable to fix a problem using the FIPS, we recommend that you replace the printer Controller. 2. FIPs frequently use new or "known good" components as troubleshooting tools. We recommend you carry a spare Fuser Assembly, MCU PWB, Controller PWB, LVPS, and Xerographic Cartridge. 3. Unless indicated otherwise, the instruction "switch ON printer main power" means
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Fault Isolation Procedures FIP Flowchart C a l l f o r S e r v i c e H i gh D ens i t y G o to 3 . 3 8 A d j u s t U pper B i n G o to 3 . 3 9 C a l l f o r S e rv i c e F u s e r L a m p G o to 3 . 4 0 R epl ac e O i l F u s e r R o l l e r G o to 3 . 1 A d j u s t O p t2 B i n G o to 3 . 4 1 W a s t e T oner B o x F u l l G o to 3 . 2 A d j u s t O p t1 B i n G o to 3 . 4 2 B l ac k T oner E m pt y G o t o 3. 3 C a ll f o r S e r v ic e M a in M o t o r G o to 3 . 4 3 C y an T oner E m pt y G
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Primary FIPS: Error Messages Section 3 - Primary FIPs: Error Messages Contents 3.1 Replace Fuser Oil Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 3.2 Waste Toner Box Full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.3 Black Toner Empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Primary FIPS: Error Messages 3.46 Excessive Toner Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51 3.47 Fuser Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52 3.48 Fuser Oil Roll Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Primary FIPS: Error Messages 3 - Primary FIPs: Error Messages Before entering the Error Messages FIPs: 1. Is the printer plugged into a recommended AC wall outlet? 2. Is the AC power provided at the wall outlet within recommended specifications? 3. Is the AC power cord connected to the printer. 4. Is the AC power cord in good condition; not frayed or broken? 5. Is the printer properly grounded through the AC wall outlet? 6. Is the printer located in an area where the temperature and humidity ar
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Primary FIPS: Error Messages 3.1 - Error Message: Replace Fuser Oil Roller The Fuser Oil Roll CRU has reached end of life. Logic Control on the MCU PWB detected that the Fuser Oil Roll CRU has processed the equivalent of 20,000 sheets of paper since it was installed. Step Actions and Questions Yes No SUSPECT COMPONENTS The following components are associated with this specific prob- lem. One or more of these components may have failed partially or completely. If you cannot isolate the problem us
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Primary FIPS: Error Messages 3.2 - Error Message: Waste Toner Box Full The Waste Toner Box is full. Logic control on the MCU PWB detected that the Waste Toner Sensor was on for 1250 print cycles. Step Actions and Questions Yes No SUSPECT COMPONENTS The following components are associated with this specific prob- lem. One or more of these components may have failed partially or completely. If you cannot isolate the problem using this FIP, replace each component listed below, one at a time, until
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Primary FIPS: Error Messages 3.3 - Error Message: Black Toner Empty Black image density is too low. Logic control on the MCU PWB detected that the ADC Sensor reads the black patch density as being below specifi- cation and that the reading is either slow to raise or does not raise after the printer attempts to increase density. Step Actions and Questions Yes No SUSPECT COMPONENTS The following components are associated with this specific prob- lem. One or more of these components may have faile
