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QUG-us.book Page 1 Friday, February 1, 2002 2:57 PM
hp business pcs
quick user’s
guide
www.hp.com/go/support
hp vectra vl400
hp vectra vl410
hp vectra vl420
hp vectra vl800
hp vectra vl830
hp vectra xe310
hp vectra xe320
hp e-pc 40
hp e-pc 42
Use this guide to:
set up your PC
get warranty details
Go to
www.hp.com/go/vectrasupport
or www.hp.com/go/
e-pcsupport to download drivers
and manuals with information
on:
using your PC
troubleshooting your PC
repairing your PC
installing
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QUG-us.book Page 2 Friday, February 1, 2002 2:57 PM Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of
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QUG-us.book Page 3 Friday, February 1, 2002 2:57 PM Setting Up and Using Your PC Setting Up and Using Your PC Important Ergonomic Information Improper and prolonged use of keyboards and input devices can be associated with repetitive strain injury (RSI) to soft tissues in the hands and arms. If you do experience discomfort or pain while using any computing equipment, discontinue use immediately and consult your physician as soon as possible. Your comfort and safety are our primary concern.
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QUG-us.book Page 4 Friday, February 1, 2002 2:57 PM Setting Up and Using Your PC Connecting Multimedia Accessories (if supplied) WARNING To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This product is a class 1 laser product. Always turn the volume down b
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QUG-us.book Page 5 Friday, February 1, 2002 2:57 PM Setting Up and Using Your PC Connecting the Power Cord WARNING For your safety always connect equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. This equipment can be disconnected from the power by removing the power cord from the power outlet. This means the equipment must be located close to an
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QUG-us.book Page 6 Friday, February 1, 2002 2:57 PM Comfort and Safety Checklist Comfort and Safety Checklist Preparing Your Work Environment When using HP computing equipment, it is important that your work environment contributes to your comfort and productivity: Document holder Keyboard Slope <15° Thigh Keyboard Height Clearance 64-76 cm >6cm • Work Surface Height - Your work surface should be height adjustable. To ensure that your worksurface is at the correct height, first adjust the
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QUG-us.book Page 7 Friday, February 1, 2002 2:57 PM Comfort and Safety Checklist WARNING Various aspects of using mice, keyboards and other input devices may increase your risk of discomfort or injury. Optimize your comfort and safety by positioning these devices properly. Your Work Posture Sitting in one position for long periods can be uncomfortable. To minimize the potential risk for physical discomfort or injury, it’s important that you maintain a proper posture. • Head - When viewing
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QUG-us.book Page 8 Friday, February 1, 2002 2:57 PM Using Your PC • Changing tasks frequently will help prevent muscle stiffness. Examples: alternating between keyboarding, reading, writing, filing, and moving around in your work environment, helps you maintain a relaxed posture. Occasionally stretch the muscles in your hands, arms, shoulders, neck and back. You should stretch at least as often as you take brief task breaks—at least once every hour. • Discomfort may be alleviated by usin
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QUG-us.book Page 9 Friday, February 1, 2002 2:57 PM Solving Problems Solving Problems If Your PC Does Not Start Properly The PC Doesn’t Power On Have you checked that... How The PC’s power cord or AC/DC adapter is Connect the power cord or AC/DC adapter to a properly connected. working power outlet and to the rear of the PC. The Power-On Self Test Displays an Error An on-screen error message or a beep code when the PC starts up means that there is a configuration problem. Have you checked
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QUG-us.book Page 10 Friday, February 1, 2002 2:57 PM Solving Problems You are using the correct driver. This driver is Download the latest driver from HP’s Web at: provided with all Windows NT 4.0, Windows www.hp.com/go/vectrasupport or 98, Windows 2000 and Windows XP www.hp.com/go/e-pcsupport depending on preloaded systems. For other operating your model. systems, refer to your operating system’s documentation. You are using the latest BIOS Download the latest BIOS from HP’s Web at: ww
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QUG-us.book Page 11 Friday, February 1, 2002 2:57 PM Solving Problems If the PC starts but you still have a problem... Run HP e-DiagTools (refer to page 13). The Mouse Doesn’t Work... Have you checked that... How The mouse cable is correctly connected. 1 Switch off the PC (not necessary with a USB mouse). 2 Plug the cable into the correct connector on the back of the PC (color coding is used for easy matching). 3 Switch on the PC. You are using the correct driver. If you are Download
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QUG-us.book Page 12 Friday, February 1, 2002 2:57 PM Solving Problems Recovering Your PC’s Hard Disk Contents If you need to recover your PC’s hard disk, as originally shipped with preloaded operating system, HP drivers and utilities, you can use the recovery CD-ROM(s) provided with the PC. These may be called HP Image Creation & Recovery CD-ROM, HP Image Library & Diagnostics CD- ROM or HP Assist CD-ROM depending on your model. Recovering or Changing your Operating System Some models allo
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QUG-us.book Page 13 Friday, February 1, 2002 2:57 PM HP Hardware Diagnostics HP Hardware Diagnostics Note You are requested to run e-DiagTools before contacting HP for warranty service. This is to obtain information that will be requested by a support agent. Most HP PC models include hardware diagnostic software called either HP Diagtools or HP e-Diagtools. The software can be used to diagnose hardware related problems on your PC. This diagnostic software is generally present on the HP Ut
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QUG-us.book Page 14 Friday, February 1, 2002 2:57 PM HP Hardware Warranty HP Hardware Warranty General This HP Hardware Warranty statement gives you, the customer, express warranty rights from HP, the Manufacturer. Please refer to HP’s web site for an extensive description of your warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE WARRANTY TERMS
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QUG-us.book Page 15 Friday, February 1, 2002 2:57 PM HP Hardware Warranty HP Hardware Warranty Options THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THIS HP HARDWARE PRODUCT. THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS FOUND ON HP'S WEB SITE AND SUPERSEDE ANY WARRANTY TERMS (APART FROM BIG DEAL TERMS ON A SEPARATE WARRANTY FLYER) THAT MAY BE FOUND ONLINE OR IN ANY DOCUMENTATION OR MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING. Warranty Entitlements 5
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QUG-us.book Page 16 Friday, February 1, 2002 2:57 PM HP Hardware Warranty Warranty entitlement description ON-SITE SERVICE: Description: On-site service for the central processing unit, including free parts exchange and labor, provided by an HP sales and Service Center representative or an HP Authorized Support Provider, during the product warranty period. Obtaining On-site service. If your product is eligible for on-site warranty service: • Contact your HP Customer Care Center, or an HP Sa
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QUG-us.book Page 17 Friday, February 1, 2002 2:57 PM HP Customer Care Center Phone Numbers HP Customer Care Center Phone Numbers HP Customer Care Centers can help you solve issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours. North & Latin America Europe, Middle East & Africa Argentina (+54 11) 4778 8380 Austria (+43) 810 00
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QUG-us.book Page 18 Friday, February 1, 2002 2:57 PM HP Software Limited Warranty HP Software Limited Warranty THIS HP SOFTWARE LIMITED WARRANTY SHALL COVER ALL SOFTWARE, INCLUDING OPERATING SYSTEM SOFTWARE, THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT. IN CASE OF CONFLICT BETWEEN HP AND NON-HP WARRANTY TERMS THESE HP WARRANTY TERMS SHALL PREVAIL. Software • HP Software warranty HP warrants for a period of ninety (90) days from the date of purchase that all pre-installed HP software wi
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QUG-us.book Page 19 Friday, February 1, 2002 2:57 PM HP Software License Agreement HP Software License Agreement Your HP product contains software programs. CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDI
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QUG-us.book Page 20 Friday, February 1, 2002 2:57 PM Regulatory Information Regulatory Information Declaration of Conformity According to ISO/IEC Guide 22 and CEN/CENELEC EN 45014 Manufacturer's Name: HEWLETT-PACKARD France Manufacturer's Address: 5 Avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE Declares that the product(s): Product Name: Personal Computer Model Number: HP Vectra VL400 DT, MT, SFF HP Vectra VL410 DT, SFF HP Vectra VL420 DT, MT, SFF HP Vectra VL800 DT, MT HP
