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Maintenance & Service Guide
HP EliteOne 800 G1 All-in-One
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or om
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About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii
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iv About This Book
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Table of contents 1 Product features ............................................................................................................... 1 Overview ................................................................................................................................ 1 Front components ..................................................................................................................... 3 Side components .......................................................
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Generating static .................................................................................................... 27 Preventing electrostatic damage to equipment ............................................................. 27 Personal grounding methods and equipment .............................................................. 28 Grounding the work area ......................................................................................... 28 Recommended materials and equipment ........
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WLAN module ...................................................................................................................... 57 Card reader board ................................................................................................................ 59 Optical drive latch ................................................................................................................. 61 Heat sink – Graphics board and processor ......................................................
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8 Troubleshooting without diagnostics ............................................................................. 123 Safety and comfort ............................................................................................................... 123 Before you call for technical support ....................................................................................... 123 Helpful hints ....................................................................................................
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Using HP Recovery Disc operating system discs (select models only) ............. 175 10 POST error messages .................................................................................................. 177 POST numeric codes and text messages .................................................................................. 178 Interpreting POST diagnostic front panel LEDs .......................................................................... 186 11 Password security and resetting CMO
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1 Product features Overview Figure 1-1 HP EliteOne 800 G1 All-in-One The HP EliteOne 800 G1 All-in-One offers the following features: ● Integrated All-in-One form factor ● Full HD IPS, LCD display (1920 x 1080) with LED backlighting ◦ 58.4-cm (23-inch) diagonal, capacitive touch optional ● Swivel pad under base of stand ● Stand can be configured to height-adjustable and reclining stand, basic stand, or no stand ● Removable panel on the back of the computer allows users or technicians to easily
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● Optional Tray-load HP SuperMulti DVD+/-RW SATA Optical Disc Drive, DVD-ROM disc drive, or Slim BDXL Blu-ray Writer ● Intel Q87 Express chipset – Intel vPro ● Two SODIMM slots with up to 16 GB of DDR3 SDRAM memory and dual channel memory support ● Intel integrated graphics ● DisplayPort video out (with audio) for second display support ● Optional MXM graphics card ● DP audio, DP to VGA/DVI/HDMI dongle support ● Integrated Gigabit Ethernet (Intel i217LM GbE LOM) ● Wireless connectivity (optional
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Front components Component Component 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase volume 4 16:9 widescreen LED-backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightness 6 High-performance stereo speakers 12 Increase brightness Touch the icon area (7–12 above) to cause the icons to illuminate, then touch an icon to activate it. To change the volume or brightness, t
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Side components Component Component 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.0 port 9 Optical disc drive activity LED 5 Microphone/line in jack 10 Power button 4 Chapter 1 Product features
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Rear components Component Component 1 Access panel 8 (2) USB 3.0 ports 2 Access panel latches 9 RJ-45 Gigabit Ethernet port 3 Security lock slot 10 (2) USB 3.0 ports 4 Power connector 11 DisplayPort connector 5 Serial port 12 Stereo audio line out 6 PS/2 mouse connector 13 Access panel and rear port cover security screw 7 PS/2 keyboard connector Rear components 5
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Positioning the computer This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as you face the computer. Figure 1-2 Supported and unsupported positions CAUTION: Positioning the computer with the HP logo on the top or on the left is not supported. Adjusting the height-adjustable/rec
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WARNING! If the height-adjustable/recline stand is installed, before laying the computer down for service, first grasp the sides of the display and raise the display to the highest position. Do not lay the computer down with the sliding stand in the low position. The stand may suddenly release, which could cause injury or damage to equipment. Positioning the computer 7
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Adjusting the tilt/swivel stand (optional) This stand allows you to tilt the computer forward up to -5 degrees or backward up to +30 degrees to set it to a comfortable eye level. The tilt/swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle. 8 Chapter 1 Product features
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2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully ac
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Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3. Run Windows Update
