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Integrated Remote Console
User Guide
Second Edition (December 1998)
Part Number 281862-002
Compaq Computer Corporation
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Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FI
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iii Contents About This Guide Text Conventions.......................................................................................................................vii Symbols in Text....................................................................................................................... viii Getting Help ............................................................................................................................ viii Compaq Website .................................
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iv Chapter 3 Establishing a Connection Establishing a Connection Using Compaq Insight Manager ................................................... 3-1 Configuring Insight Manager for Out-of-Band Remote Console Access......................... 3-2 Establishing an Out-of-Band Remote Console Connection ............................................. 3-4 Invoke Integrated Remote Console Login........................................................................ 3-5 Benefits of Using Insight Manager to
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v Chapter 5 Using Attention Key Sequences Attention Key Command Sequences ....................................................................................... 5-2 Example: Returning to IRC Main Menu .......................................................................... 5-2 Attention Key Support Sequences........................................................................................... 5-3 Example: Pressing F10 Key ..................................................................
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vi Chapter 8 Modem Sharing Asynchronous Management .................................................................................................... 8-2 Graphical Remote Control....................................................................................................... 8-4 Additional Information............................................................................................................ 8-6 Determining Proper Initialization Strings in a Windows NT 4.0 RAS Environment
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vii About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys Keys appear in boldface. A plus sign (+) between two keys indicates that they should be pressed simultaneously. USER INPUT User input appears in a different typeface and in uppercase. FILENAMES File names appear in uppercase i
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viii About This Guide Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information. IMPORTANT: Presents clarifying information or specific instructions. NOTE: Presents commentary, sidelights, or interesting points of informati
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ix Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-OK COMPAQ (For continuous quality improvement, calls may be monitored or recorded.) For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com. Compaq Integrated Remote Console User Guide Writer: Caroli
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1-1 Chapter 1 Introduction Compaq Integrated Remote Console (IRC) is an integrated hardware function that provides remote access and remote control to diagnose server failures interactively. IRC gives authorized users direct access to the managed server, independent of the operating system or other software, from locations a few feet away or from another continent. Ability to control the server is not dependent upon any special software running on the server, nor is it restricted to when the man
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1-2 Introduction ■ View a log of Integrated Remote Console events ■ Allow users without supervisory access to modify their login passwords Allow supervisory users to control access by other users ■ Remotely change the configuration parameters of Integrated Remote Console Benefits of Using Integrated Remote Console IRC advantages include: ■ Integrated, low-cost, hardware-based out-of-band management ■ Support for most standard, high-speed modems ■ Independent of the server operating system ■ F
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CSR TSR CSR CSR TSR CSR CSR CSR CSR TSR CSR CSR TSR CSR CSR CSR 1-3 Installation Sequence Outline In preparation for using IRC, the following tasks must be performed: ■ Prepare the management console with the necessary hardware and software for out-of-band communication ■ Prepare the managed server for out-of-band communications by installing a modem or connecting the managed server to a suitable communications device ■ Configure the usage and communication parameters of IRC ■ Set up a list of a
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1-4 Introduction Terminology Table 1-1 lists the standard terms used throughout this guide. Table 1-1 IRC Terminology Term Definition Managed Server Server that contains IRC or server which can be remotely managed through a variety of Compaq tools. Management Console Computer that runs management applications or collects management data. Management Application Software running on the management console that collects management data and/or provides access to the managed server. Terminal Server
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1-5 Accessing Integrated Remote Console Integrated Remote Console can be accessed through either Compaq Insight Manager or through any communications package that supports ANSI terminal emulation. It can be accessed through Compaq Insight Manager by configuring the modem remote console feature associated with the managed server. When accessed through Insight Manager, Integrated Remote Console supports dynamic text mode changes and extended keyboard functionality, including the function and alter
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2-1 Chapter 2 Setup and Configuration This chapter describes the steps required to implement Integrated Remote Console (IRC) using an internal modem, external modem, or direct serial port connection. See Chapter 6 for information on supported modems and for additional information pertaining to the appropriate configuration of modems with IRC. To operate IRC by modem, the management console must be equipped with a modem that is compatible with the modem in the managed server. Using different clas
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2-2 Setup and Configuration Configuring the Modem Configuring a non “plug-n-play” ISA Modem The Compaq System Configuration Utility does not automatically detect non plug-n-play ISA devices. Therefore, you must manually account for system resources used by an installed ISA modem. To configure the modem: 1. Boot the server and run the Compaq System Configuration Utility. This utility can be run from floppies or by booting the Compaq SmartStart and Support Software CD included with your server.
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2-3 6. Select !ISA0010.CFG Generic Modem (for use with IRC) from the list of boards that appears. Figure 2-1. Example: Selecting a configuration file 7. Select the slot where the modem is installed when the Configuration Utility identifies appropriate slots for the modem, then press Enter. 8. Press F10 to return to the System Configuration Main Menu. 9. Select Step 3: View or Edit Details. Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote
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2-4 Setup and Configuration 10. Set the COM and IRQ IRQ resources to match the jumper settings on the modem. Note these settings as they are needed when configuring Integrated Remote Console. Figure 2-2. Example: Setting the COM and IRQ resources Configuring an external modem or direct connection If you are using an external modem or want to connect IRC directly to another computer, terminal, or terminal server, you must first configure one of the integrated serial ports on the managed ser
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2-5 4. Note the COM and interrupt settings for the desired integrated serial port; these are needed when configuring IRC. Figure 2-3. Example: Configuring an integrated serial port Figure 2-4. Example: Viewing the resources of an integrated serial port Compaq Integrated Remote Console User Guide Writer: Caroline Juszczak Project: Compaq Integrated Remote Console User Guide Comments: 281862-00x File Name: C-CH02.DOC Last Saved On: 11/20/98 12:54 PM COMPAQ CONFIDENTIAL - NEED TO KNOW REQUI
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2-6 Setup and Configuration Configuring Integrated Remote Console Use the System Configuration Utility to configure IRC. Table 2-1 summarizes the System Configuration Utility configuration options and their default values. Table 2-1 Integrated Remote Console Configuration Summary Parameter Configuration Value (default settings in bold) General Integrated Remote Console Information Remote Console Functions Enabled/Disabled Communication Device External Modem/Internal Modem/Direct Connect Keybo
