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™
VCX
Maintenance Guide
™
VCX V7000 IP Telephony Solution
Convergence Application Suite
System Release 7.1
Part Number 900-0382-01 Rev AA
Published August 2006
http://www.3com.com/
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3Com Corporation Copyright © 2002–2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation. Marlborough, MA 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Cor
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CONTENTS ABOUT THIS GUIDE Conventions 12 Related Documentation 13 Comments 14 1 VCX SYSTEM MAINTENANCE OVERVIEW Network-based Telephony 16 VCX Software Components 16 VCX Hardware Configurations 18 Single-Site Configurations 19 Multi-Site Configurations 19 VCX Maintenance Tasks 21 About VCX Passwords 23 VCX File and Directory Name Guidelines 24 2 CONFIGURING THE CALL RECORDS SERVICE Call Records Service Overview 28 Configuring an Accounting Service Group 29 Adding an Accounting Group 30 Viewing C
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4 Listing All Configured Accounting Services 36 Viewing Accounting Service Details 36 Managing CDRs and Super CDRs 37 Understanding CDR Fields 37 Viewing CDRs 40 Viewing Super CDRs 41 QoS Monitoring Statistics 41 3 MANAGING VCX SERVERS Managing the Tomcat Web Server 46 Verifying Tomcat Server Status 46 Stopping the Tomcat Server 46 Starting the Tomcat Server 46 Clearing the Tomcat Cache 47 Changing a Daylight Saving and Time Zone Configuration 47 Managing Log and CDR Files 48 Tomcat and IP Messa
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5 SNMP Support 59 Managing the SIP Phone Downloader 61 Starting the SIP Phone Downloader 61 Stopping the SIP Phone Downloader 61 Restarting the SIP Phone Downloader 61 Managing the IP Messaging Service 62 Verifying IP Messaging Service Status 62 Starting the IP Messaging Service 62 Stopping the IP Messaging Service 62 Restarting the IP Messaging Service 62 Managing Authorized SNMP Station Access 63 Changing Codecs 64 How to Change Your Codec 65 Converting Prompts and Messages to a Different Code
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6 6 MANUALLY CONFIGURING MULTI-MASTER REPLICATION Multi-Master Replication Overview 90 Replicated Table Location 90 Manually Configuring Replication for an IP Telephony Server or IP Telephony and Messaging Server 91 Manually Configuring Region to Region Replication 93 Verifying Replication at a Branch Office 96 Verifying the Number of VCX Data Schemas in a Region 97 Deleting Replication Errors 99 7 RECONFIGURING A VCX SERVER Reconfiguration Overview 102 Sample VCX Server Reconfiguration 103 8 M
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7 Adding Primary and Secondary Authentication and Directory Servers 147 10 MANAGING USER ACCOUNTS USING THE COMMAND LINE INTERFACE Command Overview 150 Using Single User Mode 152 Command Modes 154 Single User Mode Command Syntax 155 Single User Mode Examples 155 Using Batch Mode 156 Managing User Accounts with an XML File 157 Adding User Accounts with a CSV File 161 Files and Directories 162 A UPGRADING VCX SERVER SOFTWARE FROM V7.0 TO V7.1 Verifying Software Versions 166 Overview of a 7.0 to
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8 Upgrading the Regional IP Messaging Servers 200 Upgrading the Regional Call Servers 203 Upgrading the Regional Call Records Server 205 Upgrading Branch Offices 207 Configuring UPS Monitoring 211 B UPGRADING VCX SERVER SOFTWARE FROM V7.1.X TO V7.1.Y Verifying Software Versions 216 Overview of a 7.1.x to 7.1.y Upgrade 217 Preliminary Steps 218 Upgrading a Single-Site System With Two Servers 219 Upgrading the Primary VCX Server 221 Upgrading the Secondary VCX Server 222 Set Up Database Replicatio
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9 Upgrading the Secondary VCX Server 261 Set Up Database Replication 262 Upgrading a Single-Site System With Four Servers 264 Upgrading the Primary IP Telephony Server 266 Upgrading the Primary IP Messaging Server 267 Upgrading the Secondary IP Telephony Server 269 Upgrading the Secondary IP Messaging Server 270 Set Up Database Replication 271 Upgrading a Multi-Site System With No Branch Offices 273 Upgrading the Call Records Server 273 Upgrading a Multi-Site VCX System with Branch Offices 274 M
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10 F CALL PROCESSOR COMMAND LINE INTERFACE COMMANDS Call Processor CLI Overview 336 CLI Command Descriptions 337 INDEX
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ABOUT THIS GUIDE ® This guide describes how to maintain 3Com VCX IP Telephony Solution software. VCX software runs on either the 3Com V6000 or 3Com V7000 server platforms. ™ This guide describes how to maintain VCX IP Telephony Solution components, which include the VCX software services running in standard VCX software configurations. This guide is for operators and administrators of the system and assumes the reader has a thorough understanding of telecommunications, VoIP technology, dat
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12 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Notice Icons Icon Notice Type Description Information note Information that describes important features or instructions Caution Information that alerts you to potential loss of data or potential damage to an application, system, or device Warning Information that alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typefa
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Related Documentation 13 Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP Telephony Solution: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administration Guide ■ VCX Basic Telephone Quick Reference Guide ■ VCX Business Telephone Quick Reference Guide ■ VCX Manager’s Telephone Quick Reference Guide ■
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14 ABOUT THIS GUIDE The following documents provide information on products that support this release: Enterprise Management Suite ■ Enterprise Management Suite Getting Started Guide, Version 2.3 ■ Enterprise Management Suite User Guide, Version 2.3 ■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide Digital Gateways ■ V7122 and V6100 Digital User Guide, Version 4.8 ■ V6100 Digital Fast Track Installation Guide, Version 4.8 ■ V7122 Digital Fast Track Installation Guide, Version 4.8 Analog
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VCX SYSTEM MAINTENANCE 1 OVERVIEW The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony for large enterprises. This chapter provides an overview of the VCX™ system and the steps required to maintain the servers and services in a VCX environment. This chapter includes the following topics: ■ Network-based Telephony ■ VCX Software Components ■ VCX Hardware Configurations ■ VCX Maintenance Tasks ■ About VCX Passwords ■ VCX File and D
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16 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEW Network-based The VCX IP Telephony Solution (referred to in this guide as the VCX Telephony system) merges telephony with networking by delivering business telephone service over a data network. The VCX architecture provides a distributed call processing system using the SIP signalling protocol to establish voice, video, and text sessions between SIP phones and other SIP-compatible devices. The system can be deployed across enterprises in any t
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VCX Software Components 17 Authentication (for example, validating a username and password) Authorization (for example, verifying a user is allowed to make an international call) User-specific routing or translation (for example, processes a personal speed dial number) ■ Directory (routing and translation functions): The routing function identifies, selects, and prioritizes all the possible routes for a given call. The translation function manipulates the access number as a call propagates
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18 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEW Table 3 VCX Software Configuration Options Standard Software Configurations IP Telephony Authentication Global and IP IP and Call VM Software IP Messaging Call Telephony Messaging Directory Records Central Service Server Server Server Server Server Server Server Call Processor Yes Yes Yes SIP Downloader Yes Yes Yes Authentication Yes Yes Yes and Directory Services Accounting Yes Yes Yes Services Provisioning Yes Yes Yes Services Common Yes Yes Yes
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VCX Hardware Configurations 19 There are two basic configuration options, single-site and multi-site systems. The hardware servers in each option type run the VCX operating system. Currently supported hardware platforms include: ■ V7000-series systems with IBM X306m or IBM X346 servers ■ V6000 Integrated Branch Communications servers ■ V6100 Integrated Branch Communications servers The next two sections describe typical examples of single-site and multi-site configurations. Single-Site Thi
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20 CHAPTER 1: VCX SYSTEM MAINTENANCE OVERVIEW ■ One or two servers running the IP Messaging services configuration. The number of servers depends on whether the branch offices are configured with IP Messaging services or obtain that service from the regional office. ■ One server running the Authentication and Directory Server configuration ■ One server running the Call Records Server configuration The other regional offices contain: ■ Two servers running the Call Server configuration ■ One
