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Webstar Cable Modem
Model DPX100 Cable Modem
Model DPX120 Cable Modem
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IMPORTANT RULES FOR SAFE OPERATION Read and Retain These Note to the Installer Instructions Note to CATV System Installer • Read all of the instructions CAUTION before you operate this This reminder is provided to call the CATV RISK OF ELECTRIC SHOCK DO NOT OPEN system installer’s attention to Article 820-40 equipment. Give particular of the NEC (Section 54, Part I of the Canadian attention to all safety AVIS Electrical Code), that provides guidelines for precautions. Retain the proper grounding
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IMPORTANT RULES FOR SAFE OPERATION, continued Cleaning the Equipment Ventilation Before cleaning this equipment, unplug it from the This equipment has openings for ventilation that protect electrical outlet. Use a damp cloth to clean this it from overheating. To ensure the reliability of this equipment. Do not use a liquid cleaner or an aerosol equipment, do not obstruct the openings. cleaner. Do not use a magnetic/static cleaning device Do not place other equipment, lamps, books, or any (dust
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IMPORTANT RULES FOR SAFE OPERATION, continued Object and Liquid Entry Power Cord Protection Never push objects of any kind into this product Arrange all power cords so that people cannot walk on through openings as they may touch dangerous voltage the cords, place objects on the cords, or place objects points or short out parts that could result in a fire or against the cords, which can damage the cords. Pay electric shock. Do not expose this equipment to liquid or particular attention to cords
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IMPORTANT RULES FOR SAFE OPERATION, continued Checklist Damage that Requires Service Equipment Checklist For damage that requires service, unplug this equipment Before you install your cable modem, check the from the electrical outlet. Contact your cable service items in the carton. The carton contains the provider when any of the following situations occur: following items, except as noted: There is damage to the power cord or plug One WebSTAR™ Cable Modem Liquid enters the equipment O
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Overview Contents WebSTAR Cable Modem Features Overview ............................................................................ 6 Welcome to the world of high-speed Internet access. Your new WebSTAR Model DPX100 or Model DPX120 Before You Begin .............................................................. 7 Cable Modem offers the following outstanding features: System Requirements ...................................................... 8 Two-way, high-speed data rates much faster than Web
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Before You Begin Contacting Your Local Cable Service Provider You must also give your cable service provider You need to set up an Internet access account with the following information: your local cable service provider in order to use your cable modem. When you contact your cable service The serial number of the modem provider, verify the following conditions: The Media Access Control (MAC) address of Does the cable service to your home support the modem two-way, DOCSIS or Euro-
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System Requirements Introduction System Requirements for a USB Connection This section provides hardware and software A PC with a Windows 98/98SE/ME/2000 or XP operating system requirements. Minimum System Requirements for PCs A master USB port installed in your PC A PC with a Pentium MMX 133 processor or Selecting a Location for Your Modem greater Select the location for your workspace and 32 MB of RAM consider these recommendations: Netscape or Internet Explorer Position you
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WebSTAR Cable Modem Front Panel Front Panel Indicators 1 POWER Illuminates solid green to indicate that power is being applied to the cable modem 2 PC Illuminates solid green to indicate that an Ethernet/USB carrier is present Blinks to indicate that Ethernet/USB data is being transferred between the PC and the cable modem 3 DATA Blinks to indicate that data is being transferred between the modem and the cable network 4 CABLE Illuminates solid green when the modem is registered on the networ
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CABLE CABLE IN IN PO POWER WER ETHERNET ETHERNET USB USB RESET RESET 12 VDC 12 VDC WebSTAR Cable Modem Back Panel Back Panel Components 1 POWER Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Note: Only use the power cord and the AC power adapter that are provided with your cable modem. 1 2 RESET Reset-to-Default button (Factory Reset) 2 CAUTION: 3 This button is for maintenance purposes only. Do not use! 3 ETHERNET RJ-45 Ethernet
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CABLE CABLE IN IN PO POWER WER ETHERNET ETHERNET USB USB RESET RESET 12 VDC 12 VDC Modem Installation Installing the Modem The following diagram illustrates one of the Follow these steps for proper installation. various connection options that are available 1. Power down your PC and unplug it from the power source. to you. 2. Connect the active RF coaxial cable to the CABLE IN connector. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR. RF 3. Conn
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TCP/IP Configuration Introduction This section contains instructions for configuring 1. Click Start, select Settings, and choose the WebSTAR cable modem to run in Windows Control Panel. The Control Panel window opens. or Macintosh environments. In addition, TCP/IP 2. In the Control Panel window, double- protocol in a Windows environment is different click the Network icon. A list of installed for the Windows 95/98/ME/and 2000 versions. network components appears. Follow the appropriate ins
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TCP/IP Configuration, continued 1. Click Start, and then click Run to open the 10. Click the Gateway tab and verify that these fields are empty. If they are not empty, Run window. highlight and delete all information from the 2. Type winipcfg in the Open field, and click fields. OK to execute the winipcfg command. The IP 11. Click the DNS Configuration tab, and then Configuration window opens. select Disable DNS. 3. Click the down arrow to the right of the top 12. Click OK. The Copying Fil
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TCP/ IP Configuration, continued Windows 2000 6. When the Local Network window opens, click Follow these steps to install and configure the TCP/IP protocol for Windows 2000 environments. Yes to restart your computer. 1. Click Start, select Settings, and choose Macintosh Network and Dial-up Connections. The Follow these steps to verify that the TCP/IP Network and Dial-up Connections window communications protocol and an Ethernet device opens. are installed on your Macintosh computer. 2. In the N
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TCP/IP Configuration, continued 8. With the power off, simultaneously press 5. Click Options in the TCP/IP window, and and hold down the Command (Apple), then click Active in the TCP/IP Options Option, P, and R keys on your keyboard. window. Keeping those keys pressed down, power on Note: In some cases, the Load only when your Macintosh. The computer will start, and needed option will not appear. If it appears, you will hear the Apple chime; do not release select the option. A check mark appe
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USB Driver Installation Introduction 3. Click Next. This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is 4. In the Add New Hardware Wizard window, equipped with a USB interface and a Windows select Search for the best driver for your 98/98SE/ME/2000/or XP operating system. The USB device (Recommended), then click Next. driver installation procedures are different for each operating system. Follow the appropriate instructions 5. In the Add N
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USB Driver Installation, continued Windows 2000 6. In the Found New Hardware Wizard window, Follow these steps to install the WebSTAR cable click Next. The system searches for the driver modem USB Drivers for Windows 2000 file for your hardware device. environments. 7. After the system finds the USB driver, the 1. Insert the USB Cable Modem Driver Digital Signature Not Found window opens Installation Disk into the CD-ROM driver of displaying a confirmation message to your PC. continue
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USB Driver Installation, continued Windows XP 5. In the Hardware Installation window, click Follow these steps to install the WebSTAR cable Continue Anyway to continue the installation. modem USB drivers for Windows XP environments. 6. The Found New Hardware Wizard window reopens with a message that the installation is 1. Insert the USB Cable Modem Driver complete. Installation disk into the CD-ROM drive of your PC. 7. Click Finish to close the Found New Hardware Wizard window. 2. Wait unt
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Troubleshooting Frequently Asked Questions Q. Once my cable modem is connected, how do I Q. What if I don’t subscribe to cable TV? access the Internet? A. If cable TV is available in your area, data service A. Your local cable service provider becomes your may be made available with or without subscribing to Internet Service Provider (ISP), offering a wide range of cable TV service. Contact your local cable service services including e-mail, chat, news, and information provider for complet
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Troubleshooting, continued Common Troubleshooting Issues The modem does not register a cable The modem does not register an Ethernet connection. connection. Even new computers do not always have The modem works with a standard, Ethernet capabilities. Be sure to verify that 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is function properly. Contact your
