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User Manual
®
The Motorola Netopia 2210-02
ADSL2+ Gateway
Single-port Ethernet
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Safety Information IMPORTANT SAFETY INSTRUCTIONS – POWER SUPPLY INSTALLATION. Connect the power supply cord to the power jack on the Motorola Modem. Plug the power supply into an appropriate electrical outlet. CAUTION: Depending on the power supply provided with the product, either the direct plug-in power supply blades, power sup- ply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outl
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1 Checklist ® Thank you for selecting the Motorola Netopia 2210-02 ADSL2+ Gateway. This guide will help you set up and configure your network. Check your package contents. It should contain the items shown here: CD and Motorola Modem User Manual Wallmount Template Power Yellow RJ-45 Gray RJ-11 Supply Ethernet Cable Phone Cable If you don’t have everything, contact your supplier immediately. 3 ENGLISH
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2 Connections Note: Macintosh users: skip to Step #2 below. 1. Windows users: Insert the Motorola Netopia CD into your CDROM drive. The Installation Guide Wizard should start automatically and the Welcome screen should appear to step through your connection installation(s). The Motorola Netopia Installation Guide Wiz- ard automates several tasks to get you up and running easily. Run the Wizard on every Win- dows-based PC that will connect to your net- work. Click the Next butto
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5. Connect one end of the yellow RJ-45 Ethernet cable to the port labeled “Ethernet” on the modem. Connect the other end of the Ethernet cable to the Ethernet port on your PC. Rear View Ethernet DSL Port Port 5 ENGLISH
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When all of your connections are made, the status LEDs on the front of your Motorola Modem will light, according to the following diagram: Top View Internet - Power - Solid green = Connected to Internet Solid Green = Power on Off = Bridge mode or Off = Power off modem power is off Flashing Red = Power On/Self Test Flashing green = Attempting PPP Solid Red = PO/ST Failure connection Red = Connection failed DSL - Solid green = DSL synch Ethernet - Off
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3 Device Configuration You can access the Web-based configuration pages at any time as follows: 1. Run a Web browser, such as Firefox, Safari, or Microsoft Internet Explorer, and enter http://192.168.1.254 in the URL Address text box. Press Return. Note: You may be prompted to select your language preference. If prompted, choose a language to continue. 2. For security purposes you must create a password for your Gateway. Enter a new password, repeat it, and click the Next button.
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You must log in to the Modem. The default User name is admin. Enter the Password you just created. Type these in their respective fields and click OK. 3. You will be asked to log in with a User ID and Password. The User ID and Password are supplied by your Service Provider. Type these in their respective fields and click the Connect button. Congratulations! Your connection is up and running and you should be able to browse the Internet by typing a URL address in your browser’
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Client Configuration Your Modem serves Dynamically-assigned IP addresses by default. Be sure to configure each computer connected to your Modem to accept a Dynamically-assigned IP address, commonly referred to as DHCP. Microsoft Windows: Step 1. Navigate to the TCP/IP Properties Control Panel. a. Windows 98, 2000, and ME versions follow a path like this: Start menu -> Settings -> Control Panel -> Network (or Network and Dial-up Connections -> L
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c. Windows Vista is set to obtain an IP address automatically by default. You may not need to configure it at all. To check, open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4). Click the Properties button. The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear as shown. If not, select the radio buttons shown above, and click the button. OK 10 ENGLISH
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Macintosh Mac OS 9 or Mac OS X: Step 1. Access the TCP/IP or Network control panel. a. Mac OS 9 follows a path like this: Apple Menu -> Control Panels -> TCP/IP Control Panel b. Mac OS X follows a path like this: Apple Menu -> System Preferences -> Network Step 2. Select Built-in Ethernet Step 3. Select Configure Using DHCP Step 4. Close and Save, if prompted. 11 ENGLISH
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FAQs Q: Why is my DSL light flashing green? A: A flashing green light indicates that no cable is attached to the DSL port or that the Motorola Modem is negotiating a connection. A solid green DSL light indicates that an internet connection is established. If your DSL light does not become solid green, verify that the connection from the Motorola Modem’s DSL port to the telephone/DSL jack is secure. If the connection is secure, con- tact your ISP (Internet Service Provider) to verify
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Q: What is the default IP address of my Motorola Modem? A: The default IP address of the Motorola Modem is 192.168.1.254. You may access the WebUI configuration pages by typing http://192.168.1.254 URL into your browser. Q: I made some configuration changes in my Motorola Modem and the changes have not taken effect. A: Any configuration changes made to the Motorola Modem require a save and restart before they take effect. Q: How do I access the configuration screens of my Motoro
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Basic Troubleshooting This section gives some simple suggestions for troubleshooting problems with your Modem’s initial configuration. Before troubleshooting, make sure you have • plugged in all the necessary cables; and • set your PC’s TCP/IP controls to obtain an IP address automatically. The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined below. Internet Ethernet DSL Power 14 ENGLISH
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LED Function Summary Power Solid Green = Off = Power off Flashing Red = Solid Red = Power on Power On/Self PO/ST Failure Test DSL Solid green = Off = Modem Flashing Flashing Flashing red = DSL synch power off green = DSL green/red = No DSL signal attempting DSL fails to synch synch 3 times Ethernet Solid green = Off = No device Device con- connected or nected. modem power is off Internet Solid green = Off = Bridge Flashing Red = Connec- Connected to mode
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If a status indicator light does not look correct, look for these possible problems: If LED is Possible problems not Lit • Make sure the power adapter is plugged into the DSL Modem properly. Power • Try a known good wall outlet. • If a power strip is used, make sure it is switched on. • Make sure that any telephone has a microfilter installed. • Make sure that you are using the correct cable. The DSL cable is the thinner standard telephone cable and labeled “Data Cable.” DSL • Make sure the DS
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Support Answers to many frequently asked product-related questions, as well as full product documentation with advanced configuration instructions, are also available on-line at: http://www.netopia.com/ support Note the serial number (SN:) of your Modem. It is located on the label on the bottom of the Modem below the model number. You will need the Modem’s serial number if you need to call for technical sup- port. 17 ENGLISH
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