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HP EliteBook 2170p Notebook PC
Maintenance and Service Guide
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© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP produ
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display ................................................................................................................................... 7 Buttons and fingerprint reader (select models only) ..............................
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Packaging and transporting guidelines ........................................ 41 Component replacement procedures ........................................................................................ 43 Service tag ............................................................................................................. 43 Computer feet ......................................................................................................... 44 Battery .....................................
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7 Backup and recovery ...................................................................................................... 99 Creating recovery media with HP Recovery Disc Creator .......................................................... 100 Creating recovery media ........................................................................................ 100 Backing up your information .................................................................................................. 100 Perfor
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viii
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1 Product description Category Description Product Name HP EliteBook 2170p Notebook PC Processors ● Intel® Dual Core® i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0- MB L3 cache, 17 W) ● Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; 3.0- MB L3 cache, 17 W) ● Intel Dual Core i5-3317U 1.70-GHz processor (SC turbo up to 2.60-GHz; 3.0- MB L3 cache, 17 W) ● Intel Dual Core i3-3217U 1.80-GHz processor (3.0-MB L3 cache, 17 W) Chipset Mobile Intel QM77 chipset Graphics
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Category Description Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket) Customer-accessible Serial ATA Supports the following hard drives: ● 750-GB, 7200-rpm, 9.5-mm ● 500-GB, 7200-rpm, 7.0-mm self-encrypting drive (SED) ● 500-GB, 7200-rpm, 7.0-mm ● 320-GB, 7200-rpm, 7.0-mm Solid-state drive Solid-state drive (SSD) mounts in the same bracket as the hard drive Customer-accessible Serial ATA type II and III Sup
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Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6235 WLAN module ● Intel Centrino Advanced-N 6205 WLAN module Support for no WLAN option Integrated wireless wide area network (WWAN) o
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Category Description ● Ports Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● Battery connector ● DisplayPort 1.1a ● Docking connector ● HP Smart AC adapter ● RJ-45 (Ethernet) ● USB 3.0 ports (2: 1 USB 3.0 charging port, 1 USB 3.0 port) ● VGA (Dsub 15-pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Keyboard/pointing Chiclet-style keyboard with numeric keypad (upper-left j
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Category Description Preinstalled with Microsoft Office: ● Windows 7 Home Basic 32-bit with Office Starter (emerging markets only) ● Windows 7 Home Premium 64- and 32-bit with Office Starter (not available in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Home & Business (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Personal (only in Japan) ● Windows 7 Home Premium 64-bit with Office 2010 Profe
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Category Description Web-only support: ● Windows XP Pro 32-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module 6 Chapter 1 Product description
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2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs (select models only). (2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs (select models only). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. Display 7
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Item Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. Butt
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Keys NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (3) Windows logo key Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the
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Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description ● (1) Wireless light Off: An integrated wireless device, such as a WLAN device, a WWAN device, and/or a Bluetooth device, is on (select models only). ● Amber: All wireless devices are off (select models only). (2) Num lock light On: Num lock is on. (3) Caps lock light On: Caps lock is on. ● (4) TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. 10 Chapter 2
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TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on or off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external
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Front NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description ● (1) Wireless light White: An integrated wireless device, such as a WLAN device and/or a WWAN device, is on. ● Amber: All wireless devices are off. ● (2) Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● (3) AC adapter/Battery light Amber: The computer is connected to external power and the batte
