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HP 2000 Notebook PC
Compaq CQ58 Notebook PC
Maintenance and Service Guide
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© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett- Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice ENWW
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Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 5 Right side .............................................................................................................................................................
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Packaging and transporting guidelines ....................................................... 34 Component replacement procedures ................................................................................................................. 36 Service tag and PCID label ................................................................................................................. 36 Service tag .................................................................................................
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Creating HP Recovery media ........................................................................................................... 108 Restore and recovery ........................................................................................................................................ 110 Using Windows Refresh for quick and easy recovery .................................................................... 111 Remove everything and reinstall Windows ....................................
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viii ENWW
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1 Product description Category Description AMD models Intel models Product name Compaq CQ58 Notebook PC √ HP 2000 Notebook PC √√ Processors AMD processors A6-5200, 2.0-GHz processor (1600-MHz memory speed, quad core, 25 W) √ A4-5000, 1.5-GHz processor (1600-MHz memory speed, dual core, 15 W) √ C-70 1.33-GHz processor (1066-MHz memory speed, dual core, 9 W) √ C-60 1.33-GHz processor (1066-MHz memory speed, dual core, 9 W) √ E-300 1.3-GHz processor (1066-MHz memory speed, dual core, 1
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Category Description AMD models Intel models B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B970 2.30-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, √ dual core, 35 W) B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Celeron processor 1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B830 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, √ dual core, 35 W) Chipset AMD
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Category Description AMD models Intel models Supports the following configurations: √√ ● 6144-MB total system memory (4096×1 + 2048×1; not supported on a 32-bit operating system) ● 4096-MB total system memory (4096×1 or 2048×2) ● 2048-MB total system memory (2048×1) Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (. √√ 28-in) thicknesses Customer-accessible √√ Serial ATA √√ Supports the following hard drives: √√ ● 750-GB, 5400-rpm, 9.5-mm ● 640-GB, 5400-rpm, 9
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Category Description AMD models Intel models HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√ RJ-45 (Ethernet, includes link and activity lights) √√ USB 2.0 (3 ports) √√ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 Hz, hot √ plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 60 Hz, hot √ plug and unplug and auto-detection for correct output to wide-aspect vs. standard
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2 External component identification Right side Component Description (1) Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC ada
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Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable. (4) HDMI port Connects an optional video or audio device, such as a high- definition television, or any compat
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Component Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Front Component Description Speakers (2) Produce sound. ENWW Front 7
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Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam in Windows 8, from the Start screen, type cyberlink, and then select CyberLink YouCa
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Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. ENWW Top 9
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Lights Component Description (1) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. Off: Caps lock is off. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (3) Wireless light ● White: An
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Buttons Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. CAUTION: Pressing and holdin
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Windows 8: Displays options for
