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HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2011 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to ch
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice ENWW
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Top ....................................................................................................................................................... 7 TouchPad .
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Packaging and transporting guidelines ............................................. 40 Workstation guidelines ..................................................................... 40 Equipment guidelines ....................................................................... 41 Component replacement procedures ................................................................................................. 42 Serial number .........................................................................
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Updating the BIOS ............................................................................................................................. 91 Determining the BIOS version ........................................................................................... 91 Downloading a BIOS update ............................................................................................. 91 7 Backup and recovery ...................................................................................
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viii ENWW
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1 Product description Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA HP Pavilion G6 Notebook PC √√ √ √ √ √ Processors Intel® Core™ i7-2620M processor √√ (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3), Dual 35 W Intel Core i5-2540M processor (2.6 √√ GHz, SC turbo up to 3.3 GHz, 3 MB L3), Dual 35 W Intel Core i5-2520M processor (2.5 √√ GHz, SC turbo up to 3.2 GHz, 3 MB L3), Dual 35 W Intel Core i5-2410M processor (2.3 √√
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Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA AMD Phenom II P860 (2.0 GHz, 1.5 √√ MB L2, 1066 MHz, 3.6 GT/s – Triple 25 W AMD Phenom II N850 (2.2 GHz, 1.5 √√ MB L2, 1333 MHz, 3.6GT/s – Triple 35 W AMD Radeon HD 6620 M √√ AMD Radeon HD 6520 M √√ AMD Radeon HD 6480 M √√ AMD Phenom II N660 (3.0 GHz, 2 MB √√ L2, 1333 MHz, 3.6 GT/s – Dual 35 W AMD Phenom II P650 (2.6 GHz, 2 MB √√ L2, 1066 MHz, 3.6 GT/s – D
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Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA ATI Radeon HD 6470M with 1 GB of √ √ √ dedicated video memory (128Mx16 DDR3, 900 MHz×4 PCs) ATI Mobility Radeon™ HD 4250 √√ √ Graphics nVidia N12P-GV (NVIDIA® GeForce® GT 520M Support for HD-DVD playback with √√ √ √ HD decoder and DX11 and HDMI Support for DX11 √√ Panel 39.6-cm (15.6-in) HD LED BrightView √√ √ √ √ √ (1366×768) 16:9 wide aspect ratio √√ √ √ √ √ Memo
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Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA ● 320 GB, 7200 rpm √ √ √√√ √ ● 250 GB, 7200 rpm √ √ √√√ √ ● 250 GB, 5400 rpm √√ Optical drives 12.7 mm (0.50-in) fixed SATA tray √ √ √√√ √ load DVD±RW and CD-RW SuperMulti √ √ √√√ √ Double-Layer Combo Drive with LightScribe* NOTE: *Select models only. DVD±RW and CD-RW SuperMulti √ √ √√√ √ Double-Layer Combo (by means of SW Control) Drive Blu-ray Disc ROM with DVD±R/RW √ √ √√
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Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA Broadcom 4313 802.11b/g/n 1x1 WiFi √√ √ √ √ √ and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Broadcom 4313GN 802.11b/g/n 1x1 √√ WiFi Adapter Ralink 5390BC8 802.11b/g/n 1x1 WiFi √√ √ √ and Bluetooth 3.0+HS Combo Adapter External Digital Media Slot supporting SD, √√ √ √ √ √ media card SDHC, SDXC (UHS104 compliant), and MMC Internal card One half-size Mini Card slot f
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Category Description Intel® 2nd Intel® Previous AMD AMD Generation Generation DiscreteUMADiscreteUMADiscreteUMA 65-W AC Smart adapter with localized √ √ √ cable plug support 90-W AC Smart adapter with localized √ √ cable plug support Security Kensington Security Lock √ √ √√√ √ Intel AT-p Ready Operating Preinstalled: system Windows 7® Home Premium (64 bit) √ √ √√√ √ Windows 7 Home Basic (64 bit) √ √ √√√ √ Windows 7 Starter (32-bit) √ √ √√√ √ FreeDOS √ √ √√√ √ Serviceability End-us
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2 External component identification Top TouchPad Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. (3) Left TouchPad button Functions like the left button on an external mouse (4) TouchPad zone Moves the pointer and selects or activates items on the screen (5) Right TouchPad button Functions like the right button on an e
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Lights Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. 8 C
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Button Component Description Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press the power button briefly to exit Hibernation mode. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the p
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key (2) fn key Displays system information when pressed in combination with the esc key (3) Windows logo key Displays the Windows Start menu (4) Windows applications key Displays a shortcut menu for items beneath the pointer (5) Action keys Execute frequently used system functions 10 Chapter 2 External component identification ENWW
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Front Component Description Speakers (2) Produce sound ENWW Front 11
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Right side Component Description (1) Optical drive Plays optical discs, such as CDs, DVDs, and Blu-ray discs (2) Optical drive light Green: The optical drive is being accessed. (3) USB port Connects an optional USB device (4) AC adapter light Blinking white: The battery is low. ● ● Solid white: The computer is connected to external power. Amber: The computer is charging the battery. ● Off: The computer is not connected to external power. ● (5) Power connector Connects an AC adapter (6) Security
