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Avaya 1230 IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.04
Part Code: NN43142-101
Date: May 2011
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© 2011 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history May 2011 Standard 06.03. This document is up-issued to reflect changes in global powerr supply information. March 2011 Standard 06.03. This document is up-issued to reflect changes in the procedures for cancelling Call Forward. December 2010 Standard 06.02. This document is up-issued to support UNIStim 5.0 and Avaya Communication Server 1000 Release 7.5. October 2010 Standard 06.01. This document is up-issued to support UNIStim 5.0 and Avaya Communication Se
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Revision history May 2009 Standard 03.01. This document is up-issued to support Communication Server 1000 Release 6.0. April 2008 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.09. This document is up-issued to support Communication Server 1000 Release 5.5. April 2008 Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5. March 2008 Standard 01.07. This document is up-is
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Revision history December 2007 Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain description of the Copy key. December 2007 Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5. 5
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Revision history 6
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 15 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 22 Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using your Avaya 1230 IP Deskphone . . . . . . . . . . .
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Contents Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . .
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Contents Managing calls while away from your desk . . . . . . . . . . . . . 121 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 132 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Call Override features . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents 10
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Welcome Welcome Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The Avaya 1230 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • “Using your Avaya 1230 IP Deskphone” on page 25 • “Installing your Avaya 1230 IP Deskphone” on page 35 • “Basic features” on page 41 • “Advanced features” on page 67 • “Operating your Avaya 1230 IP Deskphone” on page 89 • “Troubleshooting your Avaya 1230 IP
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Welcome Feature overview Your Avaya 1230 IP Deskphone supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details. • six specialized fixed keys -Quit - Directory - Message (Inbox) - Redial - Services - Conference • six fixed call-processing keys -Mute
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Welcome - ten lines/features you can access through Second Page Functionality • headset jack • handset jack • 10/100 Ethernet ports - one Ethernet port for LAN connection - one Ethernet port for optional PC connection • Power over Ethernet (PoE) or power through a supported AC adapter • support for Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module • supports special text display and audio message playing (see “Audio and text message broadcast
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Welcome Figure 2: Avaya 1230 IP Deskphone 14
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Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. Howev
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Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 ITE equipment - Safety - Part 1: Community +A11 General requirements Australia/New AS/NZS Safety of Information Zealand 60950.1:2003 Technology Equipment Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table
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Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and fl
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Regulatory and safety information Table 2: Safety compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Canada CSA 60950-1-03 Safety of Information Technology Equipment European EN 60950-1 ITE equipment - Safety - Part 1: Community General requirements Australia/ AS/NZS Safety of Information Technology New Zealand 60950.1:2003 Equipment Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada: Hearing Aid C
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Regulatory and safety information Table 3: EMC compliance (Part 2 of 2) Jurisdiction Standard Description Canada ICES-003 Class A Emissions: Interference- Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548 Class A Emissions: Information Zealand CISPR 22 technology equipment - Radio disturbance European EN 55022 Class A Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics
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Regulatory and safety information the user will be required to correct the interference at his own expense. The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the
