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Administrator’s Guide for the
®
Polycom
® ®
SoundPoint IP/SoundStation IP
Family
SIP 3.1.2B
March, 2009 Edition
1725-11530-310 Rev. C
SIP 3.1.2B
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Trademark Information © 2009 Polycom, Inc. Polycom®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without th
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About This Guide The Administrator’s Guide for the SoundPoint IP / SoundStation IP family is for administrators who need to configure, customize, manage, and troubleshoot SoundPoint IP / SoundStation IP phone systems. This guide covers the SoundPoint IP 301, 320, 330, 430, 501, 550, 560, 600, 601, 650, and 670 desktop phones, and the SoundStation IP 4000 , 6000, and 7000 conference phones. The following related documents for SoundPoint IP / SoundStation IP family are available: • Quick Sta
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Administrator’s Guide SoundPoint IP / SoundStation IP iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Introducing the SoundPoint IP / SoundStation IP Family . . . 1–1 SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 SoundStation IP Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Key Features of Your SoundPoint IP / SoundStation IP Phones . . . . . . . 1–6 2 Overview . . . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4 Missed Call
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Contents Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–30 Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31 Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32 Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP Custom Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–81 Incoming Signaling Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82 Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 4–82 Configuration File Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–82 Configuring SoundPoint IP / SoundStation IP Phones L
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Contents Directory
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–68 Presence
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72 Fonts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–72 Keys
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–75 Backgrounds
. . . . . . . . . . . . . . . . . . . . .
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Administrator’s Guide SoundPoint IP / SoundStation IP Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9 Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–9 SIP for Instant Messaging and Presence Leveraging Extensions . . B–10 Shared Call Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . B–10 Bridged Line Appearance Signaling . . . . . . . . . . . . .
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1 Introducing the SoundPoint IP / SoundStation IP Family This chapter introduces the SoundPoint IP / SoundStation IP family, which is supported by the software described in this guide. The SoundPoint IP / SoundStation IP family provides a powerful, yet flexible IP communications solution for Ethernet TCP/IP networks, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. The Sou
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Administrator’s Guide SoundPoint IP / SoundStation IP The currently supported desktop phones are: • SoundPoint IP 301 • SoundPoint IP 320/330 • SoundPoint IP 430 1 - 2
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Introducing the SoundPoint IP / SoundStation IP Family • SoundPoint IP 501 • SoundPoint IP 550/560 • SoundPoint IP 600/601 1 - 3
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Administrator’s Guide SoundPoint IP / SoundStation IP • SoundPoint IP 650 • SoundPoint IP 670 SoundStation IP Conference Phones This section describes the current SoundPoint IP conference phones. For individual guides, refer to the product literature available at http://www.polycom.com/support/voice/. Additional options are also available. For more information, contact your Polycom distributor. 1 - 4
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Introducing the SoundPoint IP / SoundStation IP Family The currently supported conference phones are: • SoundStation IP 4000 • SoundStation IP 6000 • SoundStation IP 7000 1 - 5
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Administrator’s Guide SoundPoint IP / SoundStation IP Key Features of Your SoundPoint IP / SoundStation IP Phones The key features of the SoundPoint IP / SoundStation IP phones are: • Award winning sound quality and full-duplex speakerphone or conference phone — Permits natural, high-quality, two-way conversations (one-way, monitor speaker in the SoundPoint IP 301) — Uses Polycom’s industry leading Acoustic Clarity Technology • Easy-to-use — An easy transition from traditional PBX systems in
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Introducing the SoundPoint IP / SoundStation IP Family • Dual auto-sensing 10/100/1000baseT Ethernet ports — Leverages existing infrastructure investment — No re-wiring with existing CAT 5 cabling — Simplifies installation • Power over Ethernet (PoE) port — Unused pairs on Ethernet port pairs are used to deliver power to the phone via a wall adapter allowing fewer wires to desktop — Optional accessory cable for CiscoR Inline Powering and IEEE 802.3af on the SoundPoint IP 301 and SoundPoint IP
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Administrator’s Guide SoundPoint IP / SoundStation IP 1 - 8
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2 Overview This chapter provides an overview of the Session Initiation Protocol (SIP) application and how the phones fit into the network configuration. SIP is the Internet Engineering Task Force (IETF) standard for multimedia conferencing over IP. It is an ASCII-based, application-layer control protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate calls between two or more endpoints. Like other voice over IP (VoIP) protocols, SIP is designed to address the
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Administrator’s Guide SoundPoint IP / SoundStation IP System on page 4-1. To troubleshoot any problems with your SoundPoint IP / SoundStation IP phones on the network, refer to Troubleshooting Your SoundPoint IP / SoundStation IP Phones on page 5-1. Where SoundPoint IP / SoundStation IP Phones Fit The phones connect physically to a standard office twisted-pair (IEEE 802.3) 10/100 megabytes per second Ethernet LAN and send and receive all data using the same packet-based technology. Since th
