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Xerox DocuPrint 92C IPS
Troubleshooting Guide
Version 7.1
August 2000
721P89160
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Xerox Corporation Printing Systems Documentation and Education 701 South Aviation Boulevard, ESM1-058 El Segundo, CA 90245 © 1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displ
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Laser safety Warning: Adjustments, use of controls, or performance of ! procedures other than those specified herein may result in hazardous light exposure. The Xerox DocuPrint printers are certified to comply with the performance standards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation. The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during
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Operation safety Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety. Always connect equipment to a properly grounded electrical outlet. If in doubt, have the outlet checked by a qualified electrician. Warning: Improper connection of the equipment grounding ! conductor may resul
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Table of contents Laser safety iii Ozone information iii Operation safety iv Introduction vii About this guide vii Contents vii Conventions viii Related publications ix 1. Calling for service 1-1 Information to have on hand when calling for service 1-1 Enabling and disabling the modem for remote service 1-2 Preparing your system for remote service 1-2 Enabling your modem 1-3 Disabling your modem 1-3 2. Clearing paper misfeeds and jams 2-1 Clearing a feeder tray fault 2-2 Frequent misfeeds 2-4 Cl
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TABLE OF CONTENTS 4. System unresponsive 4-1 Index INDEX-1 vi XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
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Introduction This Xerox DocuPrint 92C IPS Troubleshooting Guide describes how to solve some specific problems that may occur when you are using the printing system. About this guide This guide is designed for Xerox DocuPrint 92C IPS operators whose job consists of the routine operation of one of these systems. Users should have an understanding of Printer Controller operations. Before using this guide, become familiar with its contents and conventions. Contents This section lists the content
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INTRODUCTION Conventions This guide uses the following conventions: All caps and angle brackets—Within procedures, the names of keys are shown in all caps within angle brackets (for example, press ). — Variable information, or the position of a specified argument in the command syntax, appears in angle brackets (for example, List Fonts ). Bold — Within procedures, text and numbers that you enter are shown in bold. “Enter” — Within procedures, the two
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INTRODUCTION Related publications This document is part of the Xerox DocuPrint IPS publication set. Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a complete list and description of available Xerox documentation, refer to the Xerox Customer Documentation Catalog (publication number 610P17517), or call your service representative. Application Programmer/System Administrator Quick Reference Card Customer Information Quick Reference Card Generic MICR Fundamentals
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INTRODUCTION x XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
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1. 1Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report DocuPrint hardware or software problems in the United States, call the following number: 1-800-822-2979 For customers outside the United States, call your local service
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CALLING FOR SERVICE Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability. Sixth Sense Technology is a user- friendly suite of tools that allow service personnel to connect with a customer system and evaluate its performance while the system is being used. The Customer Service Engineer (CSE) can troubleshoot problems remotely, transfer, apply, and remove patches remotely, and, if an on-site call is requi
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CALLING FOR SERVICE Enabling your modem Enable your modem at the graphical user interface following these steps: 1. Select the Configuration pull-down menu of the IPS main window. 2. Select the Modem Enable/Disable menu item. 3. At the Modem Enable/Disable window, select Enabled, then click Apply. Figure 1-1. Modem Enable/Disable window 4. At the Password window, enter the root password, then confirm your entry. Disabling your modem Disable your modem at the graphical user interface followin
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CALLING FOR SERVICE 1-4 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
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2. 2Clearing paper misfeeds and jams Paper jams and misfeeds can be greatly reduced or eliminated if you use the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care. XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE 2-1
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CLEARING PAPER MISFEEDS AND JAMS Clearing a feeder tray fault When paper is misfed from the paper trays, complete the following steps: 1. Go to the paper tray indicated by the message and graphic displays of the printer control console. 2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. 2-2 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
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CLEARING PAPER MISFEEDS AND JAMS 4. Press the green lever to unlatch the paper feeder assembly. 5. Remove and discard any partially fed paper. Make sure the paper supply is neatly stacked and the stack is not higher than the MAX line on the length guide. Make sure the length guide is firmly touching the back edge of the stack. 6. Latch the paper feeder assembly by pressing the green dot until the assembly clicks into place. 7. Slide the tray back into the printer until the tray latches an
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CLEARING PAPER MISFEEDS AND JAMS Frequent misfeeds Frequent misfeeds may be caused by a glazed feed belt, especially if one tray feeds the same kind of paper better than another tray does. (Glazing is caused by a buildup of the chemicals found on most papers.) If you suspect that the belt is glazed, try cleaning it with film remover obtained from your service representative. Caution: Clean the feed belt only to correct misfeeds, not as routine maintenance. Because the belt is rubber, frequ
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CLEARING PAPER MISFEEDS AND JAMS 2. Lightly moisten a lint-free towel with film remover and thoroughly wipe the outside surface of the feed belt in the same direction as the ribs on the belt. (Wiping from side to side might pull the belt off its track.) Allow a few seconds for the film remover to evaporate. 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer. Operate the system as usual. If you continue to exper
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CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams Paper sometimes jams as it leaves the feeder trays or moves through the paper path. You must clear the paper jam before you can continue to print. The two illustrations below show the areas along the paper path in which jams may occur. Figure 2-1. Areas along the simplex paper path Figure 2-2. Areas along the duplex paper path 2-6 XEROX DOCUPRINT 92C IPS TROUBLESHOOTING GUIDE
