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®
SoundPoint IP 500/501 SIP
USER GUIDE
Sel
Forward
Del
Conference
Transfer
Menu
Call Lists
Voice Mail
1 2 3
Speed Dial
ABC DEF
Do Not Disturb
Time & Date 4 5 6
GHI JKL MNO
Redial
7 8 9
Hold
PQRS TUV WXYZ
0 #
*
OPER
User Guide
®
SoundPoint IP 500/501 SIP 2.0
August, 2006
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 500/501 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base .................................................................3 Features .................................................... 4 Key Descriptions ........
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Shared Lines ........................................................................15 Voicemail .............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Multilingual Support (Localization) .......................................17 Phone Reboot ......................................................................17 Optional Features ..................................... 18 Text Messaging .......
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Introduction ® Thank you for choosing the SoundPoint system administrator that your network IP 500/501 SIP, a full-duplex, hands- is prepared for configuring your Sound- ® free phone. This unit provides business Point IP 500/501 SIP phone. As well, be telephony features and functions such as sure to read the Parts List, and the Safety Multiple Call Appearances, Call Hold, Notices section in this guide before you ® Transfer, and Conference over an IP set up and use the SoundPoint IP 500/501
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® Installing SoundPoint IP 500/501 SIP ® This section provides basic installation The SoundPoint IP 500/501 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound- information that your system administra- ® Point IP 500/501 SIP phone. If you re- tor should review can also be found at quire additional information or assistance http://www.polycom.com. with your new phone, please contact your system administrator. Connectin
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the (Optional) phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the recessed area 2. Align t
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Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your phone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. S Se el l Use the Sel key to select a field of displayed data Headset and the Del key to D De ell Directories delete it. Services Feature Keys Menu Access important features Call Lists ABC DEF Messages using these keys. Soft Keys 1 2 3 1 2 3 Conferen
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Key Descriptions Feature Key Description Allows for hands-free communication during calls. S Se el l S Se el l S Se el l Mutes audio transmission locally during calls. Del Del Allows users to place and receive calls through an optionally con- Directories Del Sel Del Sel S Se el l S Se el l Directories Sel Del Sel Del nected headset. Sel Sel S Se el l Directories Services Services Line or Speed Dial keys. Menu S Se el l Services Menu Call Lists Del S D Se e el ll Menu D De ell D De ell ABC DEF Di
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® Using SoundPoint IP 500/501 SIP Placing a Call During a call, you can alternate S Se ell Using the Handset: between handset, headset, or hands-free modes by pressing the 1. To obtain dial tone, pick up the handset. or keys, or picking up D De ell 2. Dial the desired number. S Se ell D Co irn efce to re rn iecs e the handset. Services Menu D De ell Using Hands-Free Speakerphone Mode: Call Lists D Co irn efce to re rn iecs e ABC DEF 1. With the handset on-hook, press any as- Messages 1 2 3
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Answering a Call S Se el l Using the Handset: Pick up the handset. D De el l C Do irn ef c e tr o e rn ie cs e Using Hands-Free Speakerphone Mode: Press or with the handset on hook Services S Se el l Menu press the line key ( ) opposite the Call Lists incoming call, or the Answer soft key . S Se el l Incoming calls may be ignored ABC DEF S Se el l Messages 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Using the Headset: Do Not Disturb during ringing. Note D De el l G
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Sel Sel Del Del Directories Me M ne unu Directories Services Messages Services Messages ABC DEF ABC DEF 11 22 33 1 2 3 1 2 3 Do Not Disturb CoC nf o e n rf e e n rc ee nce Do Not Disturb AB A CBC DED FEF GHI JKL MNO GHI JKL MNO General Key Use Tra T n rs af n es rfer 44 55 66 4 5 6 4 5 6 GH G IHI JKJ LKL MN M O NO Sel To navigate through menus and to enter data, these are useful tips: PQRS TUV WXYZ PQRS TUV WXYZ Red Rie ad lial 7 8 9 7 8 9 HoH ldold 77 88 99 S Se el l 1. Use and to scroll th
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Sel Sel Del Del Directories Services Menu Call Lists ABC DEF Messages 1 2 3 1 2 3 Sel Sel Conference Transferring a Call ABC DEF Do Not Disturb GHI JKL MNO the transfer. This can be done as Transfer 4 5 6 1. During a call, press or the 4 5 6 soon as the ringback sound is heard GHI JKL MNO Trnsfer soft key (the active call is PQRS TUV WXYZ Del Del Redial or you can wait until the third party Directories placed on hold). 7 8 9 H Ho olld d 7 8 9 answers and talk to them before 2. Dial the n
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S Se el l S Se el l Call Forwarding Calls may be forwarded to another exten- To turn call forw D De el l arding off: C Do irn ef c e tr o e rn ie cs e sion as follo D De ews: l l 1. Press the Forward soft key from C Do irn ef c e tr o e rn ie cs e Services 1. Press the Forward soft key from the phone’s idle display or press Services the phone’s idle display or press Menu and select Features and Call Lists Menu and select Features and Forward... at any time. ABC DEF Messages Call Lists Forward
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S Se el l D De el l C Co on nf fe er re en nc ce e Time and Date Forward Time and Date is clearly displayed on the Menu 1. Press . ® Transfer SoundPoint IP 500/501 SIP phone. If the 2. Select Settings followed by Basic, ABC DEF Voice Mail S Se el l phone cannot obtain a time and date from 1 2 3 Preferences, Time & Date. 1 2 3 Call Lists the server, the display will flash. Contact ABC DEF 3. Select from Clock Date, Clock Do Not Disturb GHI JKL MNO your system administrator if either time or
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used, first select which line to See also Distinctive Ringing / Call change. Treatment. S Se el l 3. Using the arrow keys, highlight the desired ring type. Press the Play soft key to hear the selected ring If “Silent Ring” is selected, incoming D De el l type. calls can only be answered by pressing C Do irn ef c e tr o e rn ie cs e 4. Press Select to change to the se- the Answer soft key. lected ring type. Services 5. Press Menu or the Exit soft key Call Lists to return to the idle display.
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4. Enter the Contact number. This 7. Press Save to confirm or Cancel to is a required field and it must be abandon the changes then press Exit unique (not already in the direc- to return to the idle display. tory). 5. Speed Dial Index, Ring Type and Contacts can be easily added from Divert Contact may be left blank. Call Lists. See Call Lists for more Sel Sel 6. Use and to switch between information. Enabled and Disabled settings for the last four fields. Del Del To search for a particul
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Multiple Lines ® Your SoundPoint IP 500/501 SIP can support up to three lines, each associated with its own S Se el l line key. Lines can be configured for private or shared lines. D De ell Directories Typically, the top-most line key is reserved Services for the principal Directory Number (DN) of Menu Call Lists the phone. Depending on how your phone is ABC DEF Messages 1 2 3 1 2 3 configured, the display could resemble one of the Conference ABC DEF Do Not Disturb GHI JKL MNO screens show
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Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. This is useful if there is an active call and an incoming call arrives on the same line. In S Se el l the example shown, extension 9301 is in an outbound call with 9304. The second figure D De ell Directories shows an incoming call from extension Sel Services 9305. To answer this incoming call, put the Menu original call on Hold or press the key. Call Lists ABC DEF Messages 1 2 3
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Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial S Se el l flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and a visual voice messages are waiting at the message notification on the display. center. D De el l Individual line indicators reflect voice or D Co irn ef c e tr o e rn ie cs e text messages left on that line (useful if multiple lines are in use). Services Menu To listen to voice m
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S Se el l S Se el l Multilingual Support (Localization) D De el l D Co irn ef c e tr o e rn ie cs e Many languages are supported by the phone. To change language: Services D De el l C Do irn ef c e tr o e rn ie cs e 3. The display will change to the 1. Press Menu and select Settings, language of your choice. Call Lists Basic, Preferences, Language. ABC DEF 4. Exit to the idle display by pressing Services 2. Scroll through the list of a Messages vailable 1 2 3 1 2 3 . Menu Buddy Status lang
