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CHAPTER 8
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
• Device information
� Network configuration information
� Network statistics
� Device logs
� Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You can
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone � Network Statistics, page 8-10 � Device Logs, page 8-13 � Streaming Statistics, page 8-13 Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information. Procedure Step 1 Obtain the IP address of the C
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access � Network Statistics—Includes the following hyperlinks, which provide information about network traffic: – Ethernet Information—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 8-10. – Access (Port)—Displays information about network traffic to and from the PC port on the phone. For more information, see the “Network Statistic
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information To disable access to the web pages for a phone, follow these steps from Cisco Unified CallManager Administration: Step 1 Choose Device > Phone. Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration window for the device. Step 4 Scroll down to the Product Specific Configuration section. From the W
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area Items Item Description MAC Address Media Access Control (MAC) address of the phone Host Name Unique, fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description Time Zone Timezone obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs Date Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not pr
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Subnet Mask Subnet mask used by the phone. TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5). DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional backu
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Indicates the setting of the DHCP Address Released option on the phone’s Released Network
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description PC Port Configuration Speed and duplex of the switch port, where: � A—Auto Negotiate � 10H—10-BaseT/half duplex � 10F—10-BaseT/full duplex � 100H—100-BaseT/half duplex � 100F—100-BaseT/full duplex � 1000H—1000-BaseT/half duplex � 1000F—1000-BaseT/full duplex � No Link—No connection to the PC port TFTP Server 2 Backup TFTP server that the
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for DSCP IP classification for any phone configuration transfer. Configuration DSCP for Services DSCP IP classification for phone-based services. Security Mode Displa
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broad
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Items (continued) Item Description Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255 bytes in size Rx size256 to511 Total number of packets received, including bad packets, that are between 256 and 511 bytes in
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2. � Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream. Local Address IP address and UPD port of the phone. Start Time Internal time stamp indicating when Cisco Unified CallManager requested that the phone start transmitting packets. Stream Status Indication of whether streaming is active or not. Host Name Unique, fixed name that is a
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Rcvr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. Rcvr Octets Total number of payload octets received in RTP data packets by
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. 1 Latency Estimate of the network latency, expressed
