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CHAPTER 3
Using the Cisco IP Phone 7940/7960
Your Cisco IP Phone 7940/7960 provides features you might not have had before on an office phone.
You can learn how to use these features by exploring the available options.
Read the following sections to learn about the Cisco SIP IP Phone features and related tasks:
• Getting Started, page 3-1
� How to Use the Handset, Speakerphone, and Headset, page 3-2
� Customizing Phone Settings, page 3-3
� Making Telephone Calls, page 3-4
� Making Calls from t
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Chapter 3 Using the Cisco IP Phone 7940/7960 How to Use the Handset, Speakerphone, and Headset Using LCD Icons The Cisco IP Phone 7940/7960 provides information about its current status on the LCD screen. Often, the icons on the LCD screen change depending on the task you are currently performing with the Cisco IP phone. Tips These tips assist you in becoming familiar with the Cisco IP Phone 7940/7960. � When accessing the Cisco IP Phone 7940/7960 options, note the number listed next to
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Chapter 3 Using the Cisco IP Phone 7940/7960 Customizing Phone Settings The Cisco IP Phone 7940/7960 supports a four- or six-wire headset jack (Plantronics H series compatible is required). For information on the headset models supported, see the IP phone information on http://cisco.getheadsets.com or http://vxicorp.com/cisco. Adjusting the Handset, Speakerphone, or Headset Volume Adjust the volume on the handset, speakerphone, or headset by performing the following steps. Step 1 Increa
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Chapter 3 Using the Cisco IP Phone 7940/7960 Making Telephone Calls Step 1 Press the VOLUME key to hear a current ringer volume. Step 2 While the ring plays, press the + or - on the VOLUME button to respectively increase or decrease the ringer volume to the desired level. Changing the Ringer Sound Change the sound used by the ringer by performing the following steps. Step 1 Press the settings button. Step 2 Press the Scroll key to select Ring Type from the Settings menu. Step 3 Press the
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Chapter 3 Using the Cisco IP Phone 7940/7960 Making Telephone Calls � Lift the handset from the earpiece rest and enter the number using the dial pad to enter the digits. � Press a line button and dial the number using the dial pad to enter the digits. � Press the NewCall softkey and dial the number using the dial pad to enter the digits. � Press the Redial softkey to dial the last called number. � If using a headset, press the HEADSET button and dial the number using the dial pad to ent
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Chapter 3 Using the Cisco IP Phone 7940/7960 Making Telephone Calls � If using the headset, press the EndCall softkey. This method also works for all speaker modes. � If using the speakerphone, press the SPEAKER button. Muting a Call While on a call, you can mute the handset, headset, or speakerphone to prevent the party you are speaking to from hearing what you or someone else in the room is saying. � To mute a call, press the MUTE button. � To disengage mute, press the MUTE button agai
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Chapter 3 Using the Cisco IP Phone 7940/7960 Making Calls from the Directory Step 3 Put the handset on the earpiece rest. Redialing the Last Number Dialed YOu can redial the most recently dialed number, by lifting the handset from the earpiece rest and pressing the Redial softkey. Or, without lifting the handset from the earpiece rest, you can press the Redial softkey to activate the speakerphone or headset. Placing a Speed Dial Call After you have configured your phone preferences for
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Chapter 3 Using the Cisco IP Phone 7940/7960 Using Call Forwarding You might need to use the Edit softkey to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you might need to add the digits “91” to the front of the number displayed. Step 4 Press the Exit softkey twice to exit the Missed Calls directory and the directories menus. Viewing or Dialing Received and Placed Calls The Cisco IP Phone 7940/7960 keeps a history of all call
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Chapter 3 Using the Cisco IP Phone 7940/7960 Making Conference Calls Step 2 Verify the message Forwarded to xxxxxxxxx is no longer displayed on the LCD screen. Making Conference Calls The Cisco IP Phone 7940/7960 supports conference calls, enabling you to talk with two other calling parties. These sections describe how to make conference calls with the phone: � Placing a Conference Call, page 3-9 � Conference Call Tips, page 3-9 � Using Voice Mail, page 3-9 Placing a Conference Call Turn
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Chapter 3 Using the Cisco IP Phone 7940/7960 Configuring Call Preferences � Setting Up Voice Mail, page 3-10 � Accessing Voice Mail, page 3-10 Setting Up Voice Mail To set up voice mail, press the messages button and follow the voice instructions. Refer to the documentation for your voice mail system for information about setting it up. Accessing Voice Mail To access voice mail, press the messages button and follow the voice instructions. The LCD displays a text message indicating the num
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Chapter 3 Using the Cisco IP Phone 7940/7960 Configuring Call Preferences Step 6 Press the Save softkey to save your selection of this feature and displays the Settings menu. Step 7 Press the Back softkey to display the main LCD screen. A Do not disturb message is displayed on the LCD screen. Note When Do not disturb is enabled, a Do not disturb message is displayed on the LCD screen You can disable Do not disturb by pressing the DND softkey or by performing the preceding steps and pres
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Chapter 3 Using the Cisco IP Phone 7940/7960 Configuring Call Preferences Configuring Auto Complete Number You can configure your phone to automatically complete the phone number being dialed by using the Auto Complete Number feature. Perform the following steps to configure the Auto Complete Number feature. Step 1 Press the settings button. Step 2 Press the Scroll key to highlight Call Preferences. Step 3 Press the Select softkey. Step 4 Press the Scroll key to highlight Auto Complete
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Chapter 3 Using the Cisco IP Phone 7940/7960 Configuring Call Preferences Step 4 Press the Scroll key to highlight Call Hold Ringback from the Call Preferences menu. Step 5 To enable the Call Hold Ringback feature, press the Yes softkey. To disable the feature, press the No softkey. Step 6 Press the Save softkey to save your selection of this feature and display the Settings menu. Step 7 Press the Back softkey to display the main LCD screen. Configuring Stutter Message Waiting You can co
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Chapter 3 Using the Cisco IP Phone 7940/7960 Configuring Call Preferences Step 9 Press the Back softkey to display the main LCD screen. Configuring Speed Dial Lines You can configure your phone to automatically dial a number when you press a button by using the Speed Dial Lines feature. Perform the following steps to configure the Speed Dial Lines feature. Step 1 Press the settings button. Step 2 Press the Scroll key to highlight Call Preferences. Step 3 Press the Select softkey. Step 4
