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CHAPTER 7
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
• Device information
� Network configuration information
� Network statistics
� Device logs
� Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You ca
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone � Network Statistics, page 7-10 � Device Logs, page 7-16 � Streaming Statistics, page 7-18 Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following steps. If you cannot access the web page, it may be disabled. See the “Disabling Web Page Access” section on page 7-3 for more information. Procedure Step 1 Obtain the IP address of the Cisco Unifie
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Disabling Web Page Access � Network Statistics—Includes the following hyperlinks, which provide information about network traffic: – Ethernet—Displays information about Ethernet traffic. For more information, see the “Network Statistics” section on page 7-10. – Port 1 (Network)—Displays information about network traffic to and from the 10/100 SW port on the phone. This port connects the phone to the network. For more information
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Device Information To disable access to the web pages for a phone, follow these steps from Cisco Unified CallManager Administration: Step 1 Choose Device > Phone. Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones. Step 3 Click the device name to open the Phone Configuration window for the device. Step 4 From the Web Access drop-down list box, choose Disabled. Step 5 Click U
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-1 Device Information Area Items (continued) Item Description Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory-installed load running on the phone Version Version of the phone hardware Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone 7914 Expansion Module if connected to the phone Expa
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address. BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server. MAC Address Media Access Control (MAC) address of the phone based on the MAC address. Host Name Unique, fixed name t
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description Call Manager 1–5 Host names or IP addresses, in prioritized order, of the Cisco Unified CallManager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified CallManager functionality, if such a router is available. For an available server, an it
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description Directories URL URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Indic
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 7-2 Network Configuration Area Items (continued) Item Description SW Port Configuration Speed and duplex of the switch port, where: � A—Auto Negotiate � 10H—10-BaseT / half duplex � 10F—10-BaseT / full duplex � 100H—100-BaseT / half duplex � 100F—100-BaseT / full duplex � No Link—No connection to the switch port PC Port Configuration Speed and duplex of the switch port, where: � A—Auto Negotiate � 10H—10-
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-2 Network Configuration Area Items (continued) Item Description Network Locale Version of the network locale loaded on the phone. Version GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Indicates whether the phone shifts the call fo
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics � Port 3 (Phone)—Displays information about network traffic to and from the phone. See the “Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics” section on page 7-12 for detailed information. To display a Network Statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 7-2, and then click the Ethernet Information, the Access, or th
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-3 Ethernet Area Items (continued) Item Description Rx Frames Total number of packets received by the phone Rx CRC Errors Total number of received packets dropped because of invalid CRC information Rx Bad Preamble Total number of received packets dropped because of bad Ethernet preamble information Rx Runt Total number of received packets dropped because of insufficient length Rx Multicasts Total number
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-4 Port Statistics Area Items Item Description Carrier Events Indicates loss of carrier on the port Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total nu
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-4 Port Statistics Area Items (continued) Item Description Rx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size Rx size1519to1548 Total number of packets received, including bad packets, that are between 1519 and 1548 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow) Tx excess
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 7-4 Port Statistics Area Items (continued) Item Description Tx size512to1023 Total number of packets transmitted, including bad packets, that are between 512 and 1023 bytes in size Tx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size cos 0 Drop Total number of packets with Class of Service 0 dropped because of threshold checking cos 1 Drop
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 7-4 Port Statistics Area Items (continued) Item Description Neighbor IP Address IP address of the neighbor device Note Displays only if the connected device supports Cisco Discovery Protocol (CDP). Neighbor Port Neighbor device port to which the phone is connected Note Displays only if the connected device supports Cisco Discovery Protocol (CDP). Related Topic � Configuring Settings on the Cisco Unified IP Phone,
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 7-5 describes the items in the Stack Statistics area. Table 7-5 Stack Statistics Area Items Item Description Socket Task Peak stack consumption for the Socket task Phone Task Peak stack consumption for the Phone task DSPPoll Task Peak stack consumption for the DPPoll task RTP Task Peak stack consumption for the RTP task TLS Task Peak stack consumption for the TLS task Config Task Peak stack consumption for the Conf
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A phone streams information when it is on a a call or running a service that sends or receives audio or data. The Stream 1 area on a phone’s web page provides information about this stream. Table 7-6 describes the items in this area. To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 7-2, and th
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 7-6 Streaming Statistics Area Items (continued) Item Description Sender Start Time Time that the stream started Rcvr Lost Packets Total number of packets lost Rcvr Jitter Maximum jitter of stream Receiver Tool Type of audio encoding used for the stream Rcvr Reports Number of times this streaming statistics report has been accessed from the web page (resets when the phone resets) Rcvr Report Time Internal
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Chapter 7 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 7-6 Streaming Statistics Area Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: � G.711 gives 4.5 � G.729 A /AB gives 3.7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cmltve Concea
