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Cisco Unified IP Phone 7931G
User Guide for Cisco Unified
Communications Manager 8.5(1)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 13 Understanding Line and Call Icons 14 Understanding Phone Screen Features 15 Accessing the Application Menu 17 Accessing the Help System on Your Phone 17 Understanding Featur
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Switching an In-Progress Call to Another Phone 26 Transferring Calls 27 Sending a Call to a Voice-Message System 28 Forwarding Calls to Another Number 29 Using Do Not Disturb 30 Making Conference Calls 31 Using Conference Features 31 Viewing or Removing Conference Participants 35 Placing or Receiving Intercom Calls 35 Advanced Call Handling 37 Speed Dialing 37 Picking Up a Redirected Call on Your Phone 39 Storing and Retrieving Parked Calls 40 Logging Out of Hunt Grou
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Customizing the Phone Screen 58 Using Call Logs and Directories 59 Using Call Logs 59 Directory Dialing 61 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the User Options Web Pages 67 Accessing Your User Options Web Pages 67 Configuring Features and Services on the Web 68 Using Personal Directory on the Web 68 Setting Up Speed Dials on the Web 71 Setting Up Phone Services on the Web 72 Controlling
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press ( ) > on the phone when you need assistance. Review important safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your
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Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html � You can access the Cisco website at this URL: http://www.cisco.com/ � You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/ 7900_ssllic.html � Cisco international websites: Allows access to in
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Getting Started Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic f
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW 10/100 PC DC48V 1 5 4 2 3 Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 170686
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1 DC Adaptor port (DC48V) (optional) Network port (10/100 SW) 2 3 Access port (10/100 PC) Headset port 4 5 Handset port Adjusting the Handset Rest When you connect your phone, you may want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. 2 3 Slide the tab back into the handset rest. An extension protrudes
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Connecting Your Phone Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Cisco recommends the use of good quality external devices, for example headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as
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An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call h
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An Overview of Your Phone For more information, Item Description see... Programmable Depending on configuration, programmable � Understanding 1 buttons buttons (or line keys) provide access to: Phone Screen Features, page 15 � Phone lines and intercom lines (line buttons) � Basic Call � Speed-dial numbers (speed-dial buttons, Handling, page 19 including the BLF speed-dial feature) � Speed Dialing, � Web-based services (for example, a Personal page 37 Address Book button) � Using
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For more information, Item Description see... Paper label Allows you to identify each button with line or Understanding Line 2 feature information. and Call Icons, page 14 3 Softkey buttons Each activates a softkey option (displayed on your Understanding Phone phone screen). Screen Features, page 15 4 Hold button Places calls on hold. Using Hold and Resume, page 24 5 Transfer button Connects a call to another number. Transferring Calls, page 27 6 Redial button Connects to the last dialed
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An Overview of Your Phone For more information, Item Description see... 4-way Navigation button Understanding Phone 15 navigation pad Screen Features, � Scroll up and down to see menus and highlight and Select page 15 items button (center) � Scroll left to open the Details view and see directory numbers and features assigned to each line button (when on call screen) � Scroll right to close the Details view Select button—scroll to select a line using the Understanding Phone Navigation
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Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line. Icon Line or call state Description Call State On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Call Forwarding Call forwarding is enabled on this line. enabled Ringing call A call is ringing on one of your lines, or a BLF- monitor
