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Avaya 1140E IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.04
Part Code: NN43113-101
Date: October 2010
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© 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletio
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Revision history Revision history October 2010 Standard 06.04. This document is up-issued to include changes related to rebranding. September 2010 Standard 06.03. This document is up-issued to include information about the Multi-Level Precedence and Preemption service. August 2010 Standard 06.01. This document is up-issued to support SIP Software Release 3.2. March 2010 Standard 05.01. This document is up-issued to support SIP Software for Release 3.0. July 2009 Standard 04.01. This docume
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Revision history January 2007 Standard 01.02 4
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Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Avaya 1140E IP Deskphone display . . . . . . . . . . . . . . . . . . . 24 Cleaning the IP Deskphone LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Context-sensitive soft ke
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Contents Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 60 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 61 Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 61 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Entering text using the IP Deskphone dialpad . . . . . . . . . 65 Enabling and disabling the # Ends Dialing feature . . . . . . 67 Configuring the dialpad to alphanumeric dialing
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Contents Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 92 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 93 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 96 Adjusting the volume of the Handset, headset, and Handsfree mode . . . . .
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Contents Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 151 Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 152 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Creating a new Call Decline Reason . . . . . . . . . . . . . . . 155 Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 157 Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Receiving i
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Contents Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Managing calls in the Call Outbox while not on a call . . 193 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 194 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 195 Viewing the details of a call in the Call Outbox . . . . . . . 196 Accessing the calls in your Call Out
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Contents Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 233 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Using the Friends feature . . . . . . . . . . . . . . . . . . . .
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Contents Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 287 Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 288 Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 310 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316 USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Making an MLPP call from a received Instant Message 364 Making a call by using a programmed speed dial key . . 366 Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 367 Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 368 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369 Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Call Origination Busy
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Contents 14
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Welcome Welcome Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Deskphone communicates using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded to a SIP-enabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys. Figure 1 shows the user-defined feat
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Welcome • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker IP Deskphone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: —Quit — Directory — Inbox — Outbox — Services —Copy • six call-processing fixed keys: —Mute — Handsfree — Goodbye — Instant Message Log — Headset —Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an O
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Welcome • intercom/paging support • secure digits when accessing voice mail during a call • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Series, adding up to 54 programmable feature keys 17
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Welcome IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone 18
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Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific functions, such as Call Forward. Note: The key o
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Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 43. Use the Enter key, at the c
