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Aastra Model 6863i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001522-00 REV00 – 04.2014
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Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by cop
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Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Content Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Content Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Content After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1 Limited Warranty (Australia Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2 Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Welcome The Aastra 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern design, the 6863i rivals other higher priced SIP products in its class on its features, flexibility and value. This 2-line SIP phone with its 2.75" 128x48 pixel monochrome LCD display, programmable hard keys, and smaller desktop footprint is an ideal option for professional workers in business environments that have light telephone use requirements. Featuring a true HD h
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Welcome Requirements • SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). • Ethernet/Fast Ethernet LAN (10/100 Mbps). • Category 5/5e straight-through cabling. • Power source: – For Ethernet networks that supply inline power to the phone (IEEE 8
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IP Phone Keys Key Panel The following sections describe the various 6863i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document. 6863i Handset Line/Call Appearance Keys High Quality Speakerphone Keypad Message Waiting Lamp Mute Key Navigation Keys/Select Button Volume Control Options Key Speaker Key Goodbye Key LCD
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IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6863i IP phone that you can use for handling calls. Key Description Navigation/Select Keys - Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages). These buttons also let you scroll through menu selections, such as the Options List. Pressing the LEFT and RIGHT keys lets you view the different line/cal
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IP Phone Keys Keypad Keys The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alpha- bet. The 6863i phone keypad includes the following: Keypad Key Description 0Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with
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Getting Started The 6863i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6863i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. Note: Some start up screens only appear the first time yo
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Getting Started The 6863i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest updates. Updating configuration Checking for new firmware Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled du
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Getting Started The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both line appearances on the 6863i. The second display line shows the following temporary messages if the event occurs: • No Serv
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Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus- tomize the following phone settings. Option Number Option 1 Call Forward 1. All 2. Busy 3. No Answer 4. All Off 5. All On The menus that displa
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Methods for Customizing Your Phone Simplified Options List Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied: Option Number Option 1 Call Forward 1. All 2. Busy 3. No Ans 4. All Off 5. All On The menus that display for Call Forward are dependent on the Call Forward Mode set on the phone. Default is Account mode. 2Preferences 1. Tones – Ring Tone –
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Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 14. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field
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Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Sta- tus window is read-only. Operation User Password - Allows y
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Phone Status You can view the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • Network status including your phone’s IP and MAC addresses • Local Area Network (LAN) port information • PC Port information (if PC link exists) • Firmware information • Error messages from the last reboot or startup • Copyright inform
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Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key. 3 Phone Status Next Enter 3. Select IP&MAC Addresses and press the key or 4 Enter key. 1 IP&MAC
