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™
VCX Manager’s Telephone
Guide
™
VCX V7000 IP Telephony Solution
System Release 7.1
Part Number 900-0401-01 Rev AC
Published May 2007
http://www.3com.com/
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3Com Corporation Copyright © 2006 – 2007 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation. Marlborough, MA 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Cor
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CONTENTS ABOUT THIS GUIDE Conventions 8 Figures 8 Related Documentation 9 Comments 10 1 GETTING STARTED VCX Telephone Overview 12 Initial Voice Mailbox Setup 13 Configuration Options 14 Additional Information Sources 14 2 VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons and Controls 16 Access Buttons 19 Status Lights for Access Buttons 20 Feature Options 20 Display Panel Contrast 23 3 BASIC TELEPHONE OPERATION Logging In to Your Te
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4 Using Unique Extensions 30 Class of Service Override 31 Terminating Calls 32 Using the Telephone Display Panel 32 Controlling the Volume 33 Using the Hands Free Feature 34 Using a Headset 35 Returning to the Headset After a Long Delay 35 Putting a Call on Hold 36 Music on Hold 36 Dialing a New Call While on a Call 36 Answering a New Call While on a Call 37 Transferring a Call 37 Unattended Transfer 37 Attended Transfer 38 Serial Trans
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5 Creating a Cascaded Conference 56 Dropping Conference Recipients 56 Camping on a Busy Extension 57 Transferring Your Phone Settings to Another Phone 58 Forwarding Calls to Voice Mail 59 Transferring a Call to Another User’s Voice Mail 59 Call Waiting 60 Speed Dialing 60 Configuring Personal Speed Dial Numbers 61 Editing Personal Speed Dial Numbers 62 Dialing Personal Speed Dial Numbers 62 Dialing System Speed Dial Numbers 63 Call Forwarding 6
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6 VCX User Interface Overview 84 Enabling Call Forwarding 88 Configuring a Call Coverage Point 89 Assigning Access Button Functions Using the VCX User Interface 90 Enabling Bridged Extensions 91 Bridged Line Interaction with Other Features 93 Do Not Disturb and Bridged Line Calls 93 Hands Free and Bridged Line Calls 95 Call Forward, Forward to Voice Mail, and Bridged Line Calls 95 Call Transfer, Call Conferencing, and Bridged Line Calls 96 Call Park and Br
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ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: ■ VCX 3103 Manager’s Telephone ■ VCX 3105 Attendant Console If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes. CAUTION: The 3Com telephone system operates over the Ethernet local area network (LAN), not through a tradit
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8 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network. Warning Alerts you to potential personal injury. Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on th
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Related Documentation 9 Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: ■ VCX Installation Guide ■ VCX Maintenance Guide ■ VCX Administration Guide ■ VCX Basic Telephone Quick Reference Guide ■ VCX Business Telephone Quick Reference Guide ■ VCX Manager’s Telephone Quick Reference Guide ■ V
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10 ABOUT THIS GUIDE The following documents provide information on products that support this release: Enterprise Management Suite ■ Enterprise Management Suite Getting Started Guide, Version 2.3 ■ Enterprise Management Suite User Guide, Version 2.3 ■ Enterprise Management Suite 2.3 for VCX 7.1 User Guide Digital Gateways ■ V7122 and V6100 Digital User Guide, Version 4.8 ■ V6100 Digital Fast Track Installation Guide, Version 4.8 ■ V7122 Digital Fast Track Installation Guide, Version 4.8 Analog
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GETTING STARTED 1 This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: ■ VCX Telephone Overview ■ Initial Voice Mailbox Setup ■ Configuration Options ■ Additional Information Sources
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12 CHAPTER 1: GETTING STARTED VCX Telephone Your VCX telephone must be configured to work in an IP network. This Overview means your phone must be assigned an IP address so it can communicate with other VCX phones and devices. Typically, your administrator assigns IP values, including an IP address, as part of the installation process. During the installation process, your administrator creates an account for you. This account includes a telephone number and a voice mailbox. Your administra
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Initial Voice Mailbox Setup 13 Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox. Your administrator will provide you with the default password for initial mailbox access. Typically, the default passwor
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14 CHAPTER 1: GETTING STARTED Configuration Simple VCX telephone operations (for example, making a call, Options transferring a call, and putting a call on hold) require no configuration. These operations are described in Chapter 3. Many VCX features, however, do require configuration (for example, call forwarding and speed dialing). In general, you can configure these features using one of the following methods: ■ The Telephone User Interface (TUI) is a phone-based interface that allows yo
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VCX V7000 MANAGER’S 2 TELEPHONE — MODEL 3103 This chapter describes the buttons, controls, and features on the 3Com® ™ VCX Model 3103 Manager’s Telephone. This chapter includes the following topics: ■ Telephone Buttons and Controls ■ Access Buttons ■ Status Lights for Access Buttons ■ Feature Options
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16 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Telephone Buttons Figure 1 shows the buttons and controls on the VCX Model 3103 and Controls Manager’s Telephone. Figure 1 VCX Model 3103 Manager’s Telephone 1 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message (voice, e-mail, or fax) in your mailbox. This indicator also flashes when your telephone rings. 2Display Panel — Displays telephone status messages, Calle
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Telephone Buttons and Controls 17 3 Top Right Button — When the handset is off hook, this button invokes the action list for a corresponding call. When a phone call is associated with the button, the button opens or closes a call action list. Scroll through the list and select an action by pressing the corresponding right button or press the Select button (see 6). When the handset is on hook, this button displays the Personal Speed Dial Index. Middle Right Button — When the handset is off
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18 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 5 Label Area — Provides space for inserting a label that describes the function of each Access button. See Printing Labels. 6 Select Button — Selects the highlighted item in a list on the Display Panel. 7 Scroll Buttons (Up, Down, Left, Right) — Moves items up and down in the Display Panel if there are more than three calls or list items to be displayed. Arrows in the display show if there are more calls or items above or below those
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Access Buttons 19 19 Bottom Soft Buttons — There are four soft buttons that activates the tabbed command displayed above a corresponding button. The commands change according to context. Possible options include access to messages, directories, call logs, and feature dialogs. 20 Handset 21 Left Line Buttons — There are three line buttons that control the call displayed beside the corresponding button. Up to three calls can be displayed at one time. Press a left line button to answer an in
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20 CHAPTER 2: VCX V7000 MANAGER’S TELEPHONE — MODEL 3103 Access buttons have these default settings: 1 Do Not Disturb — Enables the Do Not Disturb feature. See Activating Do Not Disturb. 2 Call Forward — Allows you to forward calls to different destinations. See Call Forwarding. 3 Call Park — Allows you to place a call in a “holding pattern” and retrieve it from any other telephone in the system. See Call Park. 4 Personal Speed Dial 1 — See Speed Dialing. 5 Personal Speed Dial 2 6 Personal Sp
