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Sony Electronics
Rewarding Recording® Program
PROGRAM REQUIREMENTS OVERVIEW
Prepared by: Sony Electronics Inc.
Created: December 31, 2003
Revised: March 9, 2004
1
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Sony Electronics Rewarding Recording® Program Program Requirements Overview 2003 Program I. Purpose of Document This document contains a complete outline of Meridian's (MEC) and Sony’s commitment to the operation of this program. It identifies each of the key areas of the program, including communications, enrollment, administration, customer service, fulfillment, reporting and any other essential program elements. This document will serve as a basis from which decisions on changi
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The toll-free program fax line will be available to participants to fax required invoice back-up and other program related materials. D. Participants Approximately 20,000 Participants E. Program Eligibility In order to qualify for earnings in the program, participants must: • Have access to www.sony.com/rewardingrecording • Have a valid e-mail address • Purchase a minimum of $1,000 in eligible Sony Professional Media Products • Become a participant via Sony approval
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E-MAIL SAMPLES - APPENDIX V • New Member E-Mail • New Member - Dealer Enrollment E-Mail • Forgot Password E-Mail • Reminder E-Mail NOTE: The need of additional e-mail conditions to be added is under advisement. IV. Enrollment Process The enrollment process is outlined below for each type of program participant: Online Participants • Participants may join the Rewarding Recording® Program via online enrollment only • Participants access the Rewarding Recording® website and cli
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• As part of the Monthly File Processing, net new accounts are created after Sony reviews the kickout file. When the DSF file is processed, approved accounts are added to the program • A net new account must have a valid e-mail address to be created (provided by Sony) • When a new account is created, the user receives a Welcome Direct E-mail* containing username and password information at the e-mail address indicated on the file. NOTE: Sony has the authority to roll up/inactivate accoun
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o Dealer name (list automatically populates when name or partial name is typed in). This list is determined by Sony and updated as necessary. o Model (from eligible product list provided by Sony and updated as necessary) o Quantity o Unit dollar amount (must be within price range provided by Sony and updated quarterly) • Once the information is entered, participants click on the “add” button to add multiple line items for that invoice • After all line items for the invoice are added, t
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“Thank you for your recent purchase of Sony® media. We are pleased to announce that your purchases of eligible professional and data media from this authorized Sony Professional Media Dealer have been submitted on your behalf. To view your sales history, click on Account Summary. If you have any questions, please contact the Sony Rewarding Recording® Headquarters at 866-322-7749.” Sony Authorized Dealer Participants th • Claims for Authorized Dealer Participants are received via file
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Sony Online Participants • Claims entered via the Rewarding Recording® website are subject to audit for each claim submitted (100% audit) • Participants must submit their signed claim confirmation page and invoice backup with the following information clearly stated on the invoice: o Invoice date o Invoice number o Model number(s) o Unit price o Quantity o Participant/company information • If any part of the required information above does not match the claim confirmation page and/o
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a. Files should be named as follows: [MONTH][DEALER NAME].xml/txt, where [MONTH] is the long version of the month name (January, February, etc) E. Process: a. Sony approved dealers transmit files to MEC via FTP or e-mail. The files are processed within 48-72 hours of receipt. b. If there is a net new account on the file, the account is automatically enrolled into the database and sent the Welcome Dealer e-mail. c. Rewarding Recording® Dollars are posted to existing accounts for eligibl
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o Promo codes (if applicable) can be appended to the end of each promo- eligible line item Catalog Update • At times TBD by Sony, MEC will manually add or delete catalog items. For new items, Sony will provide model name, description, category, subcategory and dollar value, as well as the image for the catalog. • MEC will manually update the new or discontinued items to existing categories and determine based on the volume of updates, whether or not this is over and above what is incl
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Check Process The check process is described in detail below: • Submission o Participants click on “Submit a reward redemption” on the My Account page of the website o If the participant chooses to redeem for a check, they click on click here to redeem Rewarding Recording® Dollars for Sony Professional recorders, parts, service or training o The check claim process is similar to the claiming process whereby users are required to enter an invoice number, invoice date, vendor, model,
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warehouse shipping information and attach to the front of the box. (Warehouse shipping information provided by Marketing Services). • Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) for the Rewarding Recording Program and UPS (800-PICKUPS or 800-742-5877) for the rd Storage Rewards Program. A call tag (3 Party Pickup) is initiated to have the product picked up from the end user. Note: Rewarding Recording FedEx account number is 1823-63251
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• Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and rd initiates a call tag (3 Party Pickup) to have the product picked up from the end user. Product is shipped to: Sony Electronics 2201 E. Carson Street Carson, CA 90810 Attn: Stella Pappas For any consumer product service questions, the end user must contact Consumer Service directly at 800-282-2848. At that time, the call will be logged by a consumer service representative and an event ID number wil
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The Sony Rewarding Recording® website URL is www.sonyrewardingrecording.com. The website is a standalone site and provides links back to Sony approved sites. The website contains user pages as outlined below: • HOME PAGE- The Home Page has the following channels: What’s New, Program Details, Rewards Catalog, Don’t Miss This, Member Login, Enroll Now, privacy policy and legal trademark. Users can view any links on the Home page, including the Rewards Catalog, which is a view-only ve
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XIII. Tax Processing MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording® program. XIV.Team Member Information Sony Rewarding Recording Team Dianne LaGuardia 201-358-4166 dianne.laguardia@am.sony.com Patty Melendez 201-930-7671 patricia.Melendez@am.sony.com Lisa Giovannielli 201-930-7704 lisa.Giovannielli@am.sony.com -Program Manager Joe Chandler 201-986-3289 joe.chandler@am.sony.com -Sony Electronic Fulfillment Greg Mill
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(DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) Required field - First name of contact name for company (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS FIRST NAME 15 INFORMATION) Required filed – MEC cannot enroll net new accounts/individuals without this E-MAIL ADDRESS 50 information Required field - Company ADDRESS_1 50 address Required field - Company ADDRESS_2 50 address 2 CITY 30 Required field - Company city Required field - Company state STATE 2 abbreviate
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ACQUIRED FROM BOB CARR BOB CARR SLSMN-NAME ROLL-UP GUIDE 6503 6503 COT NOT USED 0718260000 0718260000 CUSTOMER# NOT USED VIDEO MONITORING SVC VMS/AD SERVICES OF A CUSTOMER-NAME 50 718260007 718260005 SHIPTO 20 ACQUIRED FROM 718260028 718260028 MSTR ROLL-UP GUIDE 330 WEST 42ND ST. 11TH 185 BERRY STREET FL CUST_ADD1 50 BUILDING #2SUITE #1400 29TH FL -INSIDE DEL CUST_ADD2 50 ATTN: BRIAN SHERMAN NEW YORK, NY CUST_ADD3 NOT USED CA NY STATE
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ENROLLMENT AND PROCESSING OMIT/HIDE NO NO USED FOR ENROLLMENT AND Master 0718260028 PROCESSING 0718260028 Location 0718260028 0718260005 USED FOR DSF FirstName JUAN ENROLLMENT JUAN USED FOR DSF LastName HIDALGO ENROLLMENT HIDALGO Company VIDEO MONITORING SERVICE VIDEO MONITORING SERVICE Address1 330 WEST 42ND ST 330 WEST 42ND ST Address2 28TH FL 28TH FL City NEW YORK NEW YORK State NY NY Zipcode 10036 10036 Region EAST EAST USED FOR DSF Phone ENROLLMENT
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ORDER ID Meridian order id ORDER QUANTITY SONY ITEM NBR Sony number (contains letters) SONY ITEM ID Sony number (all digits) ORDER LINE NUMBER Detail row (1, 2, 3, etc.) PRICE APPENDIX V E-MAIL SAMPLE LAYOUTS Condition: Pre-enrolled/Activate Account E-mail (Online Enrollment) From: sonyrewardingrecording@meridinet.com To: Subject: Thank you for enrolling in Sony's Rewarding Recording P
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Condition: Welcome E-mail (Online Enrollment Approved by Sony) From: sonyrewardingrecording@meridinet.com To: Subject: Welcome to Sony’s Rewarding Recording Program! E-mail content: SM Thank you for joining Sony’s Rewarding Recording Program and welcome! To access our convenient online system, at www.sonyrewardingrecording.com, your Username and Password are: Username: Password: Be sure to print or save this e-mail for future reference. You’ll
