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DSU II Digital Expandable Systems
Attendant Manual
GCA70245.07 06/03
Printed in U.S.A.
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This user’s guide is for the following system: DSU II Digital Expandable Systems This user’s guide applies to the following telephone models: •Impact 8012S-** Rev. A and later. •Impact 8024S-** Rev. A and later. •Impact SCS 8324S-** Rev. A and later •Impact SCS 8312S-** Rev. A and later •Impact SCS 8324F-** Rev. A and later Contact your Comdial dealer for updates of this as well as other Comdial publications. Copyright © 2003 Comdial Corporation All rights reserved. Unauthorized use of this do
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Table of Contents 1. Getting Started ...................................................................... 1 1.1 Setting Up Your Speakerphone .................................................. 1 1.1.1 Positioning Your Speakerphone ........................................ 2 1.1.2 Setting Display Contrast .................................................... 3 1.1.3 Setting a Personal Ringing Tone........................................ 4 1.1.4 Setting Volume Levels..........................
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3.4.1 Redial - Last-Dialed Number .......................................... 32 3.4.2 Automatic Redial............................................................. 32 3.4.3 Redial Programming (Storing Numbers) ........................ 33 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) 34 3.6 Camping On and Queuing ........................................................35 3.6.1 Busy or Idle Station, Automatic Callback....................... 35 3.6.2 Busy Station, Wait For An An
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6.4.5 Assist Button.................................................................... 66 6.4.6 Automatic Redial Button ................................................. 67 7. Other Features..................................................................... 69 7.1 Line Groups .............................................................................. 69 7.2 Volume Control ........................................................................ 70 7.2.1 Setting Current Volume Level ..
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8.10 System Alarm Reporting ......................................................105 8.11 Direct Inward Station Dialing (DISD) ..................................106 8.12 Digital Voice Announcing (DVA) .......................................107 8.12.1 Day answer messages.................................................. 108 8.12.2 Night answer messages ............................................... 108 8.12.3 Recall messages........................................................... 108 8
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GCA70245 ABOUT THIS BOOK As a system attendant, you must be familiar with the operation of your individual station and the entire digital communication system. This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi- enced users. Introduction The first chapter of the manual describes the initial setup and adjust- ments necessary to begin using your speakerphone. 1 Getting Started Basic Operation The basic operat
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Following the advanced feature descriptions are two reference tables that provide a summary and reference of features. Appendix A Quick Reference Guide Appendix B Display Abbreviations Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section. Appendix C Speakerphone Characteristics Appendix D Glossary Appendix E Feat
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GCA70245 The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system net- working connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communica- tions through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support. August, 03 Comdial iii
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Notes iv Comdial August, 03
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DSUII Attendant User’s Guide 1. GETTING STARTED Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sec- tions are titled as follows: • S
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Getting Started GCA70-245 1.1.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: • For the microphone to best detect your voice, speak within three feet of it and face the speakerphone. • Ba
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DSUII Attendant User’s Guide 3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place. Also remember, as with any piece of electronic equipment, your tele- phone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills. Note: For more tips and information on sp
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Getting Started GCA70-245 1.1.3 SETTING A PERSONAL RINGING TONE You can choose one of six different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone. • To select one of the ring tones, proceed as follows: 1. SELECT OPTIONS. 2. SELECT NEXT until the RING option appears. 3. SELECT RING. 4. SELECT UP OR DOWN to choose ring tone in display (a new tone will sound at each up or down press). Selec
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DSUII Attendant User’s Guide 1.1.4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. • To set the ringer loudness level, —While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds Impact SCS Volume Buttons once for each change as an exam- ple of the current setting. Note: If you
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Getting Started GCA70-245 1.1.5 ANSWERING AND MAKING CALLS Your speakerphone is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange. • When you hear outside ringing (single long bursts), 1. PRESS flashing line button. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. • When you hear i
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DSUII Attendant User’s Guide 1.2 Understanding the Basic Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Alphanumeric Display (Liquid Crystal Display—LCD) • Displays time, day, date, and active call information. • Keeps you apprized of the status of your telephone. • Provides programming prompts. Auxiliary Jack (available only on Impact 8024S and Impact SCS Models) • Allows you to connect a hea
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Getting Started GCA70-245 Impact 8024S-** LCD Speakerphone Impact SCS 8312S=** LCD Speakerphone 8 Comdial August, 03
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DSUII Attendant User’s Guide 1.3 Your Speakerphone’s Buttons Hold Button (HOLD) • Places a line or intercom call on hold. • Stores pauses in number sequences during programming. Interactive Buttons (located below alphanumeric display) • Provide quick and easy access to system features. • Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable). Intercom Button (INTERCOM) • Selects an intercom line. • Allows you
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Getting Started GCA70-245 Shift Button (SHIFT) • Allows you to access an autodial number programmed in the second tier under a DSS button. (That is, you can store an autodial number at every programmable DSS button location— a DSS in the regular tier and an autodial in the second tier). You activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier. Speaker Button (SPEAKER) • Turns your speaker on
