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Norstar-PLUS Modular ICS 2.0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom © Copyright Northern Telecom 1998 1-800-4 NORTEL www.nortel.com/norstar P0857846 Issue 02
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Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 1 Before you start 2 What you’ll need to do programming 2 Using Buttons 3 Using the buttons under the display 5 The programming overlay 5 A map for working in programming 7 Starting and ending a session 10 Ending a session 10 Frequently used programming operations 13 Changing the time and date on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the na
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ii / Contents Viewing information about a call on the display 31 Using Call Information for a particular call 31 Displaying Call Information before or after answering 32 Displaying Call Information for a call on hold 32 Making Call Display information appear automatically at a telephone 32 Changing which information is shown first about a call 33 Picking up a call ringing at another telephone 33 Answering any ringing telephone using Directed Pickup 34 Answering a ringing telephone using Gro
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Contents / iii Making calls 46 Choosing a line using a line button 48 Line pools 48 Using a line pool to make a call 49 Programming a memory button with a line pool feature code 49 Changing how you dial your calls 49 Using Standard dial 50 Using Automatic dial 50 Using Pre-dial 50 When the internal number you have called is busy 51 Priority Call 51 Making a priority call 51 Giving a telephone the ability to make priority calls 51 Using Ring Again 52 Turning on Ring Again 52 Canceling
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iv / Contents Holding a call exclusively 64 Using Call Queuing 64 Transferring calls 65 Using the transfer feature 65 Transferring a call 65 Transferring external calls 65 Canceling a transfer 66 Using Camp-on 67 Parking a call 69 Retrieving a parked call 69 Using Call Park 69 Using Callback 70 Forwarding your calls 71 Forwarding your calls to another Norstar telephone 71 Canceling Call Forward 71 Using Call Forward at your telephone 71 Overriding Call Forward 72 Changing the automati
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Contents / v Sending messages using the display 82 Sending a message 82 Canceling a message you have sent 82 Viewing your messages 83 Replying to a message 83 Removing items from your message list 83 Viewing messages you have sent 84 Using Voice Call 85 Making a Voice Call 85 Muting Voice Call tones 85 Answering a Voice Call without touching your telephone 85 Preventing Voice Calls to your telephone using Voice Call Deny 86 Canceling Voice Call Deny 86 Tracking your incoming calls 87 U
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vi / Contents Moving line buttons 98 Changing the type of ring 99 Adjusting the Ring volume 99 Hiding the message or calls indication 99 Restoring the messages and calls indication 99 User Preferences 101 Using User Preferences 101 Changing button programming 102 Changing User Speed Dial 104 Changing Call Log options 105 Changing how calls are dialed 105 Changing the language used on the display 105 Making the display lighter or darker 105 Changing the telephone’s ring 106 Telephone f
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Contents / vii ISDN network features 115 Nortel DMS-100 switch 115 AT&T (Lucent) 5ESS switch 115 Siemens EWSD switch 116 Using System features 119 Using alternate or scheduled services 119 Preventing certain calls from being made 119 Making additional telephones ring 119 Changing the lines used by outgoing calls 119 Turning Services on and off 119 An example of how to turn on a Service manually 121 Turning Services on and off using feature codes 121 Viewing the active Services from a two-
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viii / Contents Wait for Dial Tone 134 Using pulse dialing for a call 134 Using your Norstar system from an external location 135 Controlling access to your Norstar system 135 Direct inward system access 136 Class of Service 136 Maintaining security 136 Accessing Norstar remotely over the public network 136 Tones 137 Using Class of Service passwords 137 Changing your Class of Service 138 General System features 139 Set profile 139 Line profile 139 Pulse or tone dialing 139 Disconnect su
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Contents / ix Testing the telephone speaker 147 Testing the power supply to a telephone 147 Common feature displays 149 Index 153 P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
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x / Contents Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
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Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs. The first section contains step-by-step instructions on changi
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2 / Getting started with Norstar There are four ways to customize and maintain your Norstar system: Initial programming is done for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment. Your programming as a system coordinator changes how features work for the system, as needed. It requires a system coordinator password. A basic programming password is also available to allow individu
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Getting started with Norstar / 3 features do not work. Do not use the main reception telephone for programming because you may lose incoming calls. Using Buttons The two-line telephone you use for everyday calling is also used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration. M7310 M7324 The next illustration numbers the buttons that are used for both day-to- day communication and programming on the M7310. P0857846 Issue 02 Nors
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4 / Getting started with Norstar 5 9 7 8 2 6 1 3 4 4 Used for dialing numbers when you are making 1 Dial pad calls. It’s also used for entering numbers and letters when you’re programming. Shows instructions for everyday calling as well as 2 Display for programming. Have a variety of uses. The current use is shown on 3 Display buttons the display above each button. Dials a number or feature code stored on the button. 4 Memory button Can store two numbers or feature codes (used
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Getting started with Norstar / 5 Using the buttons under the display The three display buttons are used both for telephone features and programming, but what each button does depends on what the display shows. Some display instructions that you may see when making changes on the system are OK, CHANGE or COPY. In this guide, display button instructions are underlined. Display buttons display button The programming overlay When you begin programming, a group of buttons on the t
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6 / Getting started with Norstar Placing the programming overlay Norstar Programming Overlay Heading Show Back Next Norstar Programming Overlay Heading Show Back Next Shows you the Shows you the Norstar Programming Overlay first setting heading for the Heading Show current level within the level Moves you one Moves you one Back Next item forward at item back at the the current level current level Programming buttons are active or inactive at different stages of programming. A bu
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Getting started with Norstar / 7 A map for working in programming The programming maps on the following two pages show the headings you’ll see when you move through the display menu after pressing ˜¥¥ fl Ø and entering the password (the default password is º Ø or ). Also, the maps show you the choices under each menu heading. A Basic password can be used with a limited number of feature codes, including ¥¥ Ø and the codes for turning call services on and of
